No more typing reviews! Try our Samantha, our new voice AI agent.

IQVIA Orchestrated Customer Engagement vs Odoo comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IQVIA Orchestrated Customer...
Ranking in CRM
48th
Average Rating
7.0
Reviews Sentiment
6.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Odoo
Ranking in CRM
13th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (15th)
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of IQVIA Orchestrated Customer Engagement is 0.6%, down from 0.7% compared to the previous year. The mindshare of Odoo is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Odoo1.5%
IQVIA Orchestrated Customer Engagement0.6%
Other97.9%
CRM
 

Featured Reviews

Jaemin Baek - PeerSpot reviewer
Dx Strategist at SK Telecom
Has 360 degree customer view but needs to improve workflow
Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays. The data queries are at times separated and do not match properly. To obtain insights from data, we need to map or match the datasets and define the relationships between them. However, in Salesforce it is very difficult to define relationships between datasets. They do not provide any customization features; they are all global/standard. Because the sales department needs many functions to deal with sales or government policies, like taxes, they cannot develop the features in OCE. As a result, we cannot provide Salesforce as a single solution. The workflow process is not complete. They need to achieve more knowledge and experience in this industry.
ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 19, it appears they are aware and have begun addressing some of these concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I've found the customer 360 degree view to be valuable."
"As a result, many people can access the data and gain insights."
"It is a stable platform."
"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."
"The solution is easy to use."
"The product is stable...The product is scalable."
"What I find the most valuable about Odoo is its simplicity."
"It is scalable, and because it is on cloud, we can have as many users as we want."
"It allows us to organize and improve portfolio management."
 

Cons

"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"The authorization management needs to be improved."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"The solution should improve its performance."
"The range of choices and functionalities has space for enhancement."
"They could thoroughly study the market dynamics of different regions and connecting areas."
"The human resources portion could be improved."
"The solution is good, but the user interface is not the best."
 

Pricing and Cost Advice

"OCE is less expensive than Veeva, for instance."
"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."
"On a scale from one to ten, where one means high price, and ten means low price, I rate Odoo's pricing a five or six out of ten."
"Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five."
"I would rate the price as a one out of ten, with ten being the most expensive."
"The solution's licensing costs are low compared to its competitors."
"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."
"Odoo is an open-source tool. I don't have to pay for it."
"It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature."
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
920,929 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Comms Service Provider
11%
Manufacturing Company
10%
Computer Software Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
What is your primary use case for Odoo?
As a customer, I use Odoo for various purposes in my company, ranging from accounting to sales. I use it as accounting software, CRM, and sales software. I also host my website on it and manage pro...
 

Also Known As

IQVIA OCE
No data available
 

Overview

Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM. Updated: October 2026.
920,929 professionals have used our research since 2012.