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Instana Infrastructure Monitoring vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Instana Infrastructure Moni...
Ranking in Cloud Monitoring Software
22nd
Average Rating
9.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
IT Infrastructure Monitoring (32nd)
ThousandEyes
Ranking in Cloud Monitoring Software
13th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
19
Ranking in other categories
Network Monitoring Software (7th), Digital Experience Monitoring (DEM) (5th)
 

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of Instana Infrastructure Monitoring is 1.0%, up from 0.7% compared to the previous year. The mindshare of ThousandEyes is 2.4%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
ThousandEyes2.4%
Instana Infrastructure Monitoring1.0%
Other96.6%
Cloud Monitoring Software
 

Featured Reviews

Hakimuddin Ronaque - PeerSpot reviewer
Assistant Manager at Lauren Information Technologies Pvt Ltd
Has the capability to automatically integrate with a large number of products
Scalability-wise, I rate the solution an eight out of ten. I have not worked much on other technologies, like SAP or VMware's virtualization part, on-prem infrastructure, or cloud infrastructure. Instana Infrastructure Monitoring is so fast and easy to adapt that it works fine. I have not explored other operating systems or infrastructure solutions because my company doesn't have that customer scale. Most of our customers are on-prem or on AWS or Azure, but Instana Infrastructure Monitoring adapts to their infrastructure very well. My company came to know how well Instana Infrastructure Monitoring adapts to our customers' infrastructures when we take care of the PoC phase. Around 12 to 15 people in my company use the product.
Abdalraheem Asha - PeerSpot reviewer
Senior cloud engineering lead and IT project owner at KDD
Has improved collaboration with providers and pinpointed issues across regional networks
ThousandEyes has been the most user-friendly tool I have seen in the past couple of years, making life easier in troubleshooting and helping us find what's happening while offering vivid options on how to use the agents or the server-side tools with multiple options to trace out the issues. The best features ThousandEyes offers include the ability to place two different points or nodes, such as a server or a node in the cloud in my account, then installing agents and tracing the connectivity which helps me build a perfect user experience to check what's happening while users access my resources. I love the dashboards in ThousandEyes and the way I see the results after placing or doing the tests; this is perfect, and I would say this is the best thing. ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly. I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's initial setup is easy."
"The product is easy to deploy."
"The tool's most valuable feature is its scalability. It is a good tool for network admins."
"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."
"The authentication overall - including to the VPN and LAN - is excellent."
"The solution's most valuable feature is network security."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."
"The most valuable features are integration and ease of use."
"The installation process is not hard at all."
 

Cons

"The product’s scalability is an area with certain limitations, making it an area where improvements are required."
"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."
"We can show the traffic path in some cases, but it's almost impossible to do so in cloud networks like CDN, Akamai, or Microsoft."
"I feel it needs more holistic integration. It needs more improvement."
"An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not."
"ThousandEyes should expand its application monitoring to monitor some communication applications."
"The solution's network and reporting could be improved."
"There is room for improvement in terms of customization and user-friendliness."
"It might be practical to extend monitoring capabilities to include network devices"
"They only offer synthetic requests."
 

Pricing and Cost Advice

"The cost of the tool is around 130 USD per month."
"It is a quite expensive solution."
"The solution costs several thousand dollars per year."
"The solution is cheap."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"The solution's pricing is cheap; I rate it a five out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
Government
8%
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise12
 

Questions from the Community

What needs improvement with Instana Infrastructure Monitoring?
The product’s scalability is an area with certain limitations, making it an area where improvements are required.
What is your primary use case for Instana Infrastructure Monitoring?
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a critical issue. The network team will blame the application team, while the applica...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could focus more on end-users than enterprises, as the solution is powerful, and collaboration with multiple cloud providers should be developed for better test traceability, with the ...
What is your primary use case for ThousandEyes?
My main use case for ThousandEyes is troubleshooting, with a specific example being testing connectivity through IXP to ensure the fastest route in collaboration with service providers over the reg...
 

Overview

 

Sample Customers

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Instana Infrastructure Monitoring vs. ThousandEyes and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.