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InfrOS on Nimbus vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InfrOS on Nimbus
Ranking in Cloud Management
38th
Average Rating
10.0
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Operating Systems (OS) for Business (37th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
13th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)
 

Featured Reviews

reviewer2801622 - PeerSpot reviewer
FinOps Lead at a computer software company with 201-500 employees
Infrastructure has been optimized and pricing for CI/CD workloads is now forecast with confidence
I use this solution to optimize our infrastructure I have observed improvements in CI/CD infrastructure optimization, designing AI-native workloads, exploring pricing alternatives, and forecasting. The pricing simulator is a valuable feature. There is room for improvement in the Github…
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using InfrOS accelerates the process of migration planning and execution."
"I have observed improvements in CI/CD infrastructure optimization, designing AI-native workloads, exploring pricing alternatives, and forecasting."
"The solution is very capable and user friendly."
"It is a very stable solution."
"It is a product that is familiar for a lot of users."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I consider the stability to be very high, rating it ten out of ten."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The software asset management features — especially around discovery — are the tools I find to be the most valuable."
 

Cons

"I would really like to have features that will help me analyze my usage on existing environments in the cloud and suggest architectural optimization improvements."
"There is room for improvement in the Github connection."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The main issue with ITOM in an enterprise environment is performance."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"I advise others not to customize a lot while using the solution."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
 

Pricing and Cost Advice

Information not available
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The price of ServiceNow IT Operations Management is expensive."
"It has different subscription models."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with InfrOS on Nimbus?
I would really like to have features that will help me analyze my usage on existing environments in the cloud and suggest architectural optimization improvements.
What is your primary use case for InfrOS on Nimbus?
I am a CloudOps consultant, and I use this product in my consultancy. When a client plans to migrate an app or a system to the cloud, I use InfrOS to analyze the business logic of the system with t...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about InfrOS on Nimbus vs. ServiceNow IT Operations Management and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.