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InfrOS on Nimbus vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InfrOS on Nimbus
Ranking in Cloud Management
38th
Average Rating
10.0
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Operating Systems (OS) for Business (36th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
 

Featured Reviews

reviewer2801622 - PeerSpot reviewer
FinOps Lead at a computer software company with 201-500 employees
Infrastructure has been optimized and pricing for CI/CD workloads is now forecast with confidence
I use this solution to optimize our infrastructure I have observed improvements in CI/CD infrastructure optimization, designing AI-native workloads, exploring pricing alternatives, and forecasting. The pricing simulator is a valuable feature. There is room for improvement in the Github…
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have observed improvements in CI/CD infrastructure optimization, designing AI-native workloads, exploring pricing alternatives, and forecasting."
"Using InfrOS accelerates the process of migration planning and execution."
"The way this solution has helped us is that it improved our communication."
"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"Customer service is excellent."
"The product is very good but can be improved by providing a detailed information section to track recurring issues and their solution."
"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."
 

Cons

"I would really like to have features that will help me analyze my usage on existing environments in the cloud and suggest architectural optimization improvements."
"There is room for improvement in the Github connection."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The product needs to add a workflow insight tool."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"I believe that technical support could improve a bit. I would rate it a six."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
 

Pricing and Cost Advice

Information not available
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The solution is costly compared to the products offered by its competitors."
"The cost of ServiceNow is much higher."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with InfrOS on Nimbus?
I would really like to have features that will help me analyze my usage on existing environments in the cloud and suggest architectural optimization improvements.
What is your primary use case for InfrOS on Nimbus?
I am a CloudOps consultant, and I use this product in my consultancy. When a client plans to migrate an app or a system to the cloud, I use InfrOS to analyze the business logic of the system with t...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about InfrOS on Nimbus vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.