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InfrOS on Nimbus vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InfrOS on Nimbus
Ranking in Cloud Management
35th
Average Rating
10.0
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Operating Systems (OS) for Business (37th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (3rd), IT Infrastructure Monitoring (15th), AIOps (4th)
 

Featured Reviews

reviewer2801622 - PeerSpot reviewer
FinOps Lead at a computer software company with 201-500 employees
Infrastructure has been optimized and pricing for CI/CD workloads is now forecast with confidence
I use this solution to optimize our infrastructure I have observed improvements in CI/CD infrastructure optimization, designing AI-native workloads, exploring pricing alternatives, and forecasting. The pricing simulator is a valuable feature. There is room for improvement in the Github…
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have observed improvements in CI/CD infrastructure optimization, designing AI-native workloads, exploring pricing alternatives, and forecasting."
"Using InfrOS accelerates the process of migration planning and execution."
"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."
"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."
"The reason is it's cost-effective, number one."
"The asset management tools are very valuable."
"Customer service is excellent."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
 

Cons

"I would really like to have features that will help me analyze my usage on existing environments in the cloud and suggest architectural optimization improvements."
"There is room for improvement in the Github connection."
"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."
"It should have better integrations with other solutions."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"I advise others not to customize a lot while using the solution."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"I believe that technical support could improve a bit. I would rate it a six."
 

Pricing and Cost Advice

Information not available
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"There are additional costs, you have to pay more for everything."
"The solution offers yearly licenses and a subscription model for add-on features."
"The solution is costly compared to the products offered by its competitors."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The price of ServiceNow IT Operations Management is expensive."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"It is expensive. It is around 10 Euros per server per month."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with InfrOS on Nimbus?
I would really like to have features that will help me analyze my usage on existing environments in the cloud and suggest architectural optimization improvements.
What is your primary use case for InfrOS on Nimbus?
I am a CloudOps consultant, and I use this product in my consultancy. When a client plans to migrate an app or a system to the cloud, I use InfrOS to analyze the business logic of the system with t...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about InfrOS on Nimbus vs. ServiceNow IT Operations Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.