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Infrascale Backup & Disaster Recovery vs VMware Aria Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
<p>Infrascale Backup &amp; Disaster Recovery provides cost-effective, efficient protection with faster restoration, minimizing downtime and enhancing profitability for businesses.</p>
Sentiment score
7.2
VMware Aria Operations enhances efficiency, saves time, reduces costs, and boosts ROI through optimized resource allocation and improved troubleshooting.
 

Customer Service

Sentiment score
7.1
<p>Infrascale Backup &amp; Disaster Recovery excels in customer service with responsive support, technical expertise, and proactive communication improvements.</p>
Sentiment score
6.6
VMware Aria Operations support is generally reliable, but complex issues may require escalation; response times and expertise vary.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
They remain in the top 25% of vendors.
I rate the customer service and support for VMware very highly, at nine out of ten.
I would rate technical support around eight or nine.
 

Scalability Issues

Sentiment score
5.8
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions from small to large enterprises, with occasional upgrade needs for optimal performance.</p>
Sentiment score
7.4
VMware Aria Operations efficiently scales across environments, praised for seamless vertical and horizontal adjustments with minimal disruption.
One person can manage hundreds and hundreds of endpoints without any issues.
I consider VMware Aria Operations to be very scalable, earning a high rating of nine out of ten.
I find VMware Aria Operations to be quite scalable for my needs.
 

Stability Issues

Sentiment score
7.4
Users find Infrascale Backup reliable, with resolved performance issues and minor challenges in software backup and local caching.
Sentiment score
7.8
VMware Aria Operations is highly stable, with minor issues, praised for resilience and adaptability in various environments.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
The solution is not very stable.
I find the stability of VMware Aria Operations to be impressive, rated as a stable nine out of ten.
It is a stable solution, which is one of the reasons people prefer it since everyone knows how to use it.
 

Room For Improvement

<p>Infrascale Backup &amp; Disaster Recovery needs enhanced performance, flexibility, and support while addressing import delays and improving tech support.</p>
Users seek better reporting, UI, pricing, automation, documentation, and training for VMware Aria Operations, citing integration and stability issues.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
Stability is a significant area that needs improvement as I experience frequent disconnections and interruptions in data collection.
Customers have commented on the pricing issues, noting that doubling the price is not normal.
One area that needs improvement is the solution's connectivity and integration with other products, such as IBM and Huawei servers and storage.
 

Setup Cost

Infrascale offers a dynamic pricing model based on data volume, with fair licensing but room for improved list prices.
Enterprise buyers should consider VMware Aria Operations' high cost and complex pricing, especially for larger deployments or advanced features.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
This makes the cost complex to determine individually.
VMware Aria Operations is considered overpriced.
The pricing and cost of VMware Aria Operations increased significantly after Broadcom acquired VMware.
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery offers user-friendly management, rapid recovery, versatile infrastructure support, and excellent backup speeds with responsive support.</p>
VMware Aria Operations provides real-time insights and predictive analytics to optimize infrastructure performance and resource utilization efficiently.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
It allows me to perform deep monitoring and logging of the entire environment, providing a quick alarm and warning system through email.
VMware Aria Operations has positively impacted incident response times, making it easier to solve problems with virtualization.
The valuable features of VMware Aria Operations include the single pane of glass for all my environments, which allows a deep dive into the metrics.
 

Categories and Ranking

Infrascale Backup & Disaste...
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Backup and Recovery (23rd), Cloud Backup (21st), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (14th), SaaS Backup (13th)
VMware Aria Operations
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
375
Ranking in other categories
Cloud Management (3rd), Virtualization Management Tools (1st)
 

Featured Reviews

Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
Amar Sorro - PeerSpot reviewer
Manage and monitor crucial banking operations with deep logging and efficient alerting
The most valuable features of VMware Aria Operations include its excellent monitoring capabilities. It allows me to perform deep monitoring and logging of the entire environment, providing a quick alarm and warning system through email. These features help me in efficiently managing virtual machines. The solution also offers easy access to VMware KB articles for problem resolution, ensuring quick access to troubleshooting information.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Healthcare Company
14%
Performing Arts
13%
Financial Services Firm
7%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Large Enterprise1
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise62
Large Enterprise278
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed ...
What needs improvement with Infrascale Platform?
Infrascale Backup &amp; Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup &amp; Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over applic...
Is VMware Aria Operations a user friendly solution?
In terms of user-friendliness, VMware Aria Operations is one of the best solutions out there. It is not overly complex to set up and you can rely on the technical support to provide you with assis...
What is the most useful new feature of VMware Aria Operations?
For me, the alerts features are the most unique part of this product, no matter the current name it uses. When they introduced the new version of VMware Aria Operations, they also introduced more a...
 

Also Known As

Infrascale Platform
VMware vRealize Operations (vROps), vCenter Operations Manager (VCOPS)
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi
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