Infrascale Backup & Disaster Recovery vs Synology DSM comparison

Infrascale and Synology are both solutions in the Backup and Recovery category. Infrascale is ranked #17 with an average rating of 8.6, while Synology is ranked #53. Infrascale holds a 1.0% mindshare in BRS, compared to Synology’s 1.3% mindshare. Additionally, 93% of Infrascale users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Infrascale Backup & Disaste...

Read 22 Infrascale Backup & Disaster Recovery reviews

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3,059 Comparison Views

93% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

4,228 Views
4,186 Comparison Views

100% willing to recommend

Infrascale Backup & Disaste...

Synology DSM

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Executive SummaryUpdated on Sep 11, 2024

Infrascale Backup & Disaster Recovery and Synology DSM compete in backup and disaster recovery solutions. While Infrascale's pricing and support are well-received, Synology DSM stands out for its features and overall value.

Features: Infrascale Backup & Disaster Recovery offers robust disaster recovery features with strong data encryption and automated failover. Users find its comprehensive data protection capabilities valuable. Synology DSM provides extensive storage solutions, seamless integration with third-party applications, and advanced file-sharing options. Users appreciate its versatile and feature-rich platform. While both products excel in their feature sets, Synology DSM's versatility and application integration give it an edge.

Room for Improvement: Users suggest that Infrascale Backup & Disaster Recovery could improve its reporting and notification capabilities. Some also mention the need for a more intuitive management process. For Synology DSM, users point out that the system could benefit from more frequent updates and enhanced mobile app functionalities. Synology DSM's need for updates and mobile optimization were more commonly highlighted.

Ease of Deployment and Customer Service: Users report that Infrascale Backup & Disaster Recovery has a straightforward deployment process but note occasional complexities in configuration. Customer service is generally praised for being responsive and helpful. Synology DSM is commended for its user-friendly setup and deployment, coupled with detailed documentation. However, customer support experiences are mixed, with some users noting delays. Synology DSM's ease of deployment is frequently praised, although Infrascale's customer service is more consistently well-rated.

Pricing and ROI: Infrascale Backup & Disaster Recovery is noted for its competitive pricing and strong ROI, with users feeling they receive substantial value for the cost. Synology DSM’s pricing is seen as higher, but users find the investment worthwhile due to its extensive features and reliability. While Infrascale is favored for its cost-effectiveness, Synology DSM is viewed as a better long-term investment in feature richness and capabilities.

To learn more, read our detailed Infrascale Backup & Disaster Recovery vs. Synology DSM Report (Updated: June 2026).

Buyer's Guide

Infrascale Backup & Disaster Recovery vs. Synology DSM

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

17th

Average Rating

8.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Cloud Backup (12th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (12th), SaaS Backup (8th)

Synology DSM

Ranking in Backup and Recovery

53rd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Backup and Recovery category, the mindshare of Infrascale Backup & Disaster Recovery is 1.0%, up from 0.4% compared to the previous year. The mindshare of Synology DSM is 1.3%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Infrascale Backup & Disaster Recovery	1.0%
Synology DSM	1.3%
Other	97.7%

Backup and Recovery

Featured Reviews

Vivek_Jaiswal

Security Engineer at LTI Mindtree

Cloud backups have strengthened ransomware recovery and now protect critical business data

I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If you want something that works and is reliable, here it is."

"From a backup and disaster recovery perspective, it has been a night and day difference."

"Get Infrascale and talk to their team. They will support you, and they will make you the happiest customer out there."

"The initial setup was straightforward and we received support from the manufacturer."

"The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution."

"The experience that we have had with this product is generally good."

"Infrascale has been great for us and for the relationship with this client."

"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."

More Infrascale Backup & Disaster Recovery pros

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"Synology DSM is very easy to work and operate."

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"The most valuable aspect is its ability to handle multiple disks."

More Synology DSM pros

Cons

"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."

"In terms of overage, or outgrowing capacity with backups, I have an issue."

"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."

"Their margin from what they're wholesale and their MSRP is kind of tight for people who have to manage it."

"Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make."

"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."

More Infrascale Backup & Disaster Recovery cons

"The product's only shortcoming is pricing, as it is an expensive solution."

"The only bothersome aspect is that the device is aging."

"Users may lose their data if they don't configure the solution properly."

"Synology DSM's user interface is not quite intuitive."

"The platform could be much more cost-effective and flexible for integrating third-party products."

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

More Synology DSM cons

Pricing and Cost Advice

"I appreciate their pricing. We went for this solution for its pricing."

"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."

"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."

"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

"The pricing is fair, and they are interested in working with MSPs as part of their market."

"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

More Infrascale Backup & Disaster Recovery pricing and cost advice

"The pricing varies widely, catering to a broad range of needs."

"Synology DSM is a free tool."

"The solution’s pricing is neither cheap nor expensive."

"Synology DSM is a cheap solution."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"It is quite an affordable solution."

"The price of the solution is very good."

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Top Industries

By visitors reading reviews

Construction Company

14%

Healthcare Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Manufacturing Company

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	22
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?

The pricing, setup cost, and licensing for Infrascale Backup & Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing cos...

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What needs improvement with Infrascale Platform?

While I think the integration of Infrascale Backup & Disaster Recovery is pretty seamless, the backup takes slightly more time to complete, which could also be because of the huge data in our d...

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What is your primary use case for Infrascale Platform?

I have used Infrascale Backup & Disaster Recovery in multiple places. I previously worked on a Kafka project where we had to ensure that our primary region was Ireland, but the application rema...

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Product Reports

Buyer's Guide

Infrascale Backup & Disaster Recovery

June 2026

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Buyer's Guide

Synology DSM

June 2026

Download Synology DSM product report

Also Known As

Infrascale Platform

Synology DiskStation Manager (DSM)

Overview

Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.

Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.

What are the most important features of Infrascale Backup & Disaster Recovery?

Centralized Management: Streamlines monitoring and control of backup operations through a unified dashboard.
Fast Recovery: Enables rapid restoration of data to minimize downtime and impact on operations.
Flexible Deployment: Supports deployment across cloud and on-premises environments.
Critical Server Insurance: Ensures quick disaster recovery of essential servers.
Data Security: Utilizes deduplication, compression, and encryption to protect data.
VM Spin-Up: Allows virtual machines to be spun up locally or in the cloud without extra fees.

What benefits should users look for in reviews?

Operational Resilience: Enhances business continuity through reliable recovery options.
Cost Efficiency: Minimizes costs while maximizing efficiency with advanced data protection technologies.
Transparent Processes: Provides clear and efficient backup processes.
Scalability: Adapts to growing data needs with scalable deployment options.
Customer Support: Offers responsive technical support and comprehensive documentation.

Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.

Infrascale

Synology DSM offers a comprehensive disk management and virtualization backup solution, known for its seamless connectivity across Mac, Windows, and Linux systems, enabling both novice and expert users to efficiently organize and secure their digital data.

Synology DSM integrates intuitive features like the Btrfs file system, built-in backups, and Active Backup for Business, streamlining application installations such as Plex Media Server and Docker. It provides robust security and versatility, supporting VPNs, web servers, and virtualization. Synology DSM is utilized for data backup in virtual machines, local user management, file-sharing networks, and remote file accessibility. It assists organizations in centralized data replication and protection, managing multiple terabytes across locations while serving as a firewall and file management system.

What features does Synology DSM offer?

Disk Management: Efficiently manages storage across multiple platforms.
Seamless Connectivity: Supports Mac, Windows, and Linux for a unified experience.
Btrfs File System: Offers advanced data protection and recovery options.
Active Backup for Business: Provides comprehensive backup solutions for critical data.
Versatility: Supports VPN, web servers, and virtualization for expanded utility.

What benefits should users consider?

Security: Maintains data integrity and protection across networks.
Stability: Ensures consistent operation for essential applications.
Ease of Use: Facilitates straightforward installation and management of applications.
Scalability: Handles large-scale data replication and protection efficiently.

In industries like IT and media, Synology DSM is an effective tool for centralized data management and security. Businesses rely on its extensive backup capabilities to manage and protect large datasets, enabling effective collaboration and remote access solutions across locations. Users incorporate its add-ons to enhance network deployment and connectivity, optimizing data flow and operational efficiency.

Synology

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Information Not Available

Buyer's Guide

Infrascale Backup & Disaster Recovery vs. Synology DSM

June 2026

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