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Infrascale Backup & Disaster Recovery vs Norton Small Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
<p>Infrascale Backup &amp; Disaster Recovery boosts ROI with rapid recovery, cost reduction, increased profitability, and enhanced IT efficiency.</p>
Sentiment score
8.6
Norton Small Business reduces security threat downtime, enhancing productivity, efficiency, and ROI by allowing focus on critical tasks.
 

Customer Service

Sentiment score
8.5
<p>Infrascale's Backup &amp; Disaster Recovery service boasts responsive, proactive support with knowledgeable staff, quick resolutions, and user satisfaction.</p>
Sentiment score
9.3
Norton Small Business's technical support is rated excellent for its efficiency, helpfulness, and responsiveness, though some see room for improvement.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Their average mean time to resolve open tickets is an hour.
 

Scalability Issues

Sentiment score
6.7
Infrascale Backup offers scalable, efficient management but may need upgrades for hardware and capacity during significant growth.
Sentiment score
8.1
Norton Small Business is highly scalable, allowing easy license expansion and adaptability for diverse business sizes and device platforms.
One person can manage hundreds and hundreds of endpoints without any issues.
 

Stability Issues

Sentiment score
8.5
Users find Infrascale Backup reliable with minimal issues; responsive support and improved usability enhance overall satisfaction.
Sentiment score
8.2
Norton Small Business is highly rated for its stability, with minor password manager issues on mobile devices.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
 

Room For Improvement

Users seek improved pricing clarity, bandwidth control, security, integration, dashboard functionality, intuitive interface, SSDs, and flexible licensing.
Norton Small Business requires better pricing, enhanced features, and fewer notifications to improve user experience and market availability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
 

Setup Cost

Infrascale's pricing is competitive and flexible, though users find the licensing structure complex and occasionally higher than competitors.
Norton Small Business offers affordable yearly licenses but frequent upsells for additional features can be a drawback for some.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
 

Valuable Features

Infrascale offers easy, rapid disaster recovery with robust features like fast VM boot-up, centralized management, and strong data protection.
Norton Small Business offers comprehensive virus protection, secure features, multi-platform compatibility, and 24/7 support via a user-friendly dashboard.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Cloud Backup
48th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Backup and Recovery (63rd), Disaster Recovery as a Service (8th), Disaster Recovery (DR) Software (29th), SaaS Backup (42nd)
Norton Small Business
Ranking in Cloud Backup
13th
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
SSL VPN (6th), Endpoint Protection Platform (EPP) (17th)
 

Mindshare comparison

As of May 2025, in the Cloud Backup category, the mindshare of Infrascale Backup & Disaster Recovery is 0.4%, up from 0.3% compared to the previous year. The mindshare of Norton Small Business is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup
 

Featured Reviews

Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
William_Bowers - PeerSpot reviewer
Provides a secure and hassle-free environment
One area where Norton 360 could improve is the constant push for upselling. The notifications urging me to buy additional services, like dark web monitoring or a secure browser, can be overwhelming. It feels like they are trying to sell me more than I actually need. I would prefer a more straightforward approach where essential features are included in the base license without constant prompts to purchase extras. While notifications about actions taken for my security are good, they could be more informative, letting me know exactly what they did to protect me without the upsell pitches. Simplifying the user experience and providing clearer information about the actions taken would make Norton 360 more user-friendly for me.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
17%
Real Estate/Law Firm
10%
Healthcare Company
9%
Comms Service Provider
11%
Computer Software Company
11%
Government
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup &amp; Disaster Recovery but is concerned about the pri...
What needs improvement with Infrascale Platform?
I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out. I have another call scheduled with one...
What is your primary use case for Infrascale Platform?
We're using Infrascale Backup &amp; Disaster Recovery for disaster recovery and onsite backup from various server environments such as VMware and Microsoft Azure.
What do you like most about Norton 360?
The product offers all the essential licenses compatible with Windows, Mac OS, and mobile platforms.
What is your experience regarding pricing and costs for Norton 360?
I have a yearly licensing plan. The cost is not that high. The solution is cost-effective.
 

Also Known As

Infrascale Platform
No data available
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Information Not Available
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. Norton Small Business and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.