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Infrascale Backup & Disaster Recovery vs Norton Small Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
<p>Infrascale Backup &amp; Disaster Recovery improves ROI with fast recovery, reduced costs, enhanced efficiency, and minimized business disruptions.</p>
Sentiment score
8.6
Norton Small Business reduces security threat downtime, enhancing productivity, efficiency, and ROI by allowing focus on critical tasks.
 

Customer Service

Sentiment score
7.2
<p>Infrascale Backup &amp; Disaster Recovery's support is highly praised for its responsiveness, expertise, and proactive assistance despite minor challenges.</p>
Sentiment score
8.1
Norton Small Business's technical support is rated excellent for its efficiency, helpfulness, and responsiveness, though some see room for improvement.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
Their average mean time to resolve open tickets is an hour.
President at IT1 Service
 

Scalability Issues

Sentiment score
5.0
<p>Infrascale Backup &amp; Disaster Recovery efficiently supports scalable business continuity for SMBs, despite some concerns over hardware limitations.</p>
Sentiment score
8.1
Norton Small Business is highly scalable, allowing easy license expansion and adaptability for diverse business sizes and device platforms.
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery offers high stability, minimal maintenance, and reliable performance with resolved past concerns through excellent support.</p>
Sentiment score
8.2
Norton Small Business is highly rated for its stability, with minor password manager issues on mobile devices.
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

<p>Infrascale Backup &amp; Disaster Recovery needs improvements in UI, analytics, platform integration, security, pricing, and geographic coverage.</p>
Norton Small Business requires better pricing, enhanced features, and fewer notifications to improve user experience and market availability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
Having more advanced dashboards and executive-level reporting would help with compliance tracking and management visibility.
Cloud Security Architect at a insurance company with 501-1,000 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

<p>Infrascale Backup &amp; Disaster Recovery offers flexible pricing with monthly options, unlimited clients, and negotiation for discounts despite complexity.</p>
Norton Small Business offers affordable yearly licenses but frequent upsells for additional features can be a drawback for some.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
The per-terabyte pricing is very competitive compared to the others.
President at a media company with 11-50 employees
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery offers centralized management, fast recovery, ransomware defense, and data encryption for enhanced business continuity.</p>
Norton Small Business offers comprehensive virus protection, secure features, multi-platform compatibility, and 24/7 support via a user-friendly dashboard.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Cloud Backup
15th
Average Rating
9.0
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Backup and Recovery (17th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (13th), SaaS Backup (8th)
Norton Small Business
Ranking in Cloud Backup
36th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
SSL VPN (11th), Endpoint Protection Platform (EPP) (26th)
 

Mindshare comparison

As of August 2026, in the Cloud Backup category, the mindshare of Infrascale Backup & Disaster Recovery is 1.4%, up from 0.6% compared to the previous year. The mindshare of Norton Small Business is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.4%
Norton Small Business0.6%
Other98.0%
Cloud Backup
 

Featured Reviews

MX
Dev Ops Engineer And Solution Architect at Scania
Automated backups have increased user trust and ensured reliable multi-region disaster recovery
While I think the integration of Infrascale Backup & Disaster Recovery is pretty seamless, the backup takes slightly more time to complete, which could also be because of the huge data in our databases. The networking flow can definitely improve, which could speed up the scale at which backups are performed. Increased availability into more regions would be beneficial. Currently, Infrascale Backup & Disaster Recovery is limited to certain regions in the world, but there could be customers who would want to use it in Mumbai or other parts of the globe. That would increase their use case and help cater to more customers across the world.
Balaguru Paramasivan - PeerSpot reviewer
Delivery Manager - DBA at HTC Global Services (INDIA) Private
The initial setup phase is very easy and user-friendly
I had tried Kaspersky a long time ago. I think it is available only in India. I don't know for sure. I have used that one for a couple of years, but I didn't like it, and that is the only reason I went back to Norton. Kaspersky was not safeguarding me in all aspects. I had seen some loopholes in the tool, so that is the only reason I went for Norton. The only thing I like about Kaspersky is that it supports the mobile version.
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Top Industries

By visitors reading reviews
Construction Company
13%
Healthcare Company
12%
Outsourcing Company
12%
Financial Services Firm
9%
Comms Service Provider
12%
Manufacturing Company
9%
Healthcare Company
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business9
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup &amp; Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
In terms of how Infrascale Backup &amp; Disaster Recovery can be improved, I can suggest using the recovery time objective system, where current state systems can be restored in about zero downtime...
What is your primary use case for Infrascale Platform?
My main use case for Infrascale Backup &amp; Disaster Recovery is that day-to-day, we never use it; we use it only yearly once. I can give you a quick, specific example of a time when I used Infras...
What is your experience regarding pricing and costs for Norton 360?
I have a yearly licensing plan. The cost is not that high. The solution is cost-effective.
What is your primary use case for Norton 360?
I use the solution for the general protection of my computer. It runs in the background.
 

Also Known As

Infrascale Platform
No data available
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Information Not Available
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. Norton Small Business and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.