

Infrascale Backup & Disaster Recovery and Norton Small Business compete in data protection and security. Infrascale appears to have the upper hand in flexibility and support, while Norton excels in comprehensive security offerings.
Features: Infrascale Backup & Disaster Recovery offers rapid VM booting during disasters, local and cloud failover options, and a user-friendly dashboard. Norton's security suite includes antivirus protection, a firewall, and identity protection, with strong threat detection capabilities and an efficient notification system.
Room for Improvement: Infrascale could benefit from simpler pricing structures, enhanced hardware options like SSDs, and better cloud integration. Users also noted dual interface confusion. Norton users are concerned about upsell notifications, slow cloud backup speeds, and the need for improved security measures. Its client backup system could be more user-friendly.
Ease of Deployment and Customer Service: Infrascale supports hybrid and private cloud deployment models and is praised for responsive customer service. Norton provides public and on-premises deployment but needs more proactive support and better management communication. Infrascale offers advanced deployment flexibility and stronger customer service.
Pricing and ROI: Infrascale's pricing is complex but competitive, offering good ROI and reduced downtime for clients. Norton is cost-effective but may overwhelm small business budgets with upselling features. Both solutions provide good profitability and protection, with Infrascale offering larger savings and higher cost efficiency for data needs.
For P1 incidents, they resolve issues within four hours.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Their average mean time to resolve open tickets is an hour.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
| Product | Mindshare (%) |
|---|---|
| Infrascale Backup & Disaster Recovery | 1.3% |
| Norton Small Business | 0.6% |
| Other | 98.1% |


| Company Size | Count |
|---|---|
| Small Business | 20 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Large Enterprise | 2 |
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
Norton Small Business provides comprehensive security with reliability for small enterprises, ensuring robust protection and easy management.
Norton Small Business delivers superior security services tailored for small businesses. With rapid issue resolution and constant support, it offers powerful antivirus protection, a reliable firewall, identity protection, secure VPN, and password management. Automatic encrypted backup, parental controls, and spam email alerts further enhance its utility. Users appreciate its seamless integration with dashboards, offering a more consistent and efficient user experience. Although improvements in device optimization and security measures are needed, it stands as a robust option for those seeking reliable security solutions. Some challenges include frequent pop-up ads, pricing concerns, and stability issues.
What are the key features of Norton Small Business?Norton Small Business thrives in industries that require a seamless blend of robust security and management simplicity. It supports antivirus protection, identity protection, and seamless data backups, making it ideal for businesses focusing on protecting customer information and ensuring operational continuity.
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