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Infrascale Backup & Disaster Recovery vs Norton Small Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
<p>Infrascale Backup &amp; Disaster Recovery enhances profitability, efficiency, and reliability by reducing downtime, recovery times, and management costs.</p>
Sentiment score
8.6
Norton Small Business reduces security threat downtime, enhancing productivity, efficiency, and ROI by allowing focus on critical tasks.
The unified dashboard saves us one to two hours per week, while automated backup and simple recovery have reduced the effort required from our IT team.
Manager Technical Operations at a outsourcing company with 201-500 employees
 

Customer Service

Sentiment score
7.0
Infrascale's customer service is responsive and expert, resolving issues quickly with improved satisfaction and proactive support monitoring.
Sentiment score
8.1
Norton Small Business's technical support is rated excellent for its efficiency, helpfulness, and responsiveness, though some see room for improvement.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
President at LET US DEAL WITH IT, LLC
For P1 incidents, they readily engage in tech bridges to find the root cause and assist with large data volumes, making their support commendable.
Security Engineer at LTI Mindtree
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
President at a media company with 11-50 employees
 

Scalability Issues

Sentiment score
5.3
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions, though hardware limitations impact seamless expansion and optimal performance.</p>
Sentiment score
8.1
Norton Small Business is highly scalable, allowing easy license expansion and adaptability for diverse business sizes and device platforms.
One person can manage hundreds and hundreds of endpoints without any issues.
President at IT1 Service
 

Stability Issues

Sentiment score
7.6
<p>Infrascale Backup &amp; Disaster Recovery is stable and reliable, with high ratings and effective support for minor issues.</p>
Sentiment score
8.2
Norton Small Business is highly rated for its stability, with minor password manager issues on mobile devices.
I would rate the stability a ten out of ten.
President at IT1 Service
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
President at a media company with 11-50 employees
 

Room For Improvement

<p>Infrascale Backup &amp; Disaster Recovery needs better security, data diversity, UI, tech support, analytics, cloud integration, and training materials.</p>
Norton Small Business requires better pricing, enhanced features, and fewer notifications to improve user experience and market availability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
President at a media company with 11-50 employees
Having more advanced dashboards and executive-level reporting would help with compliance tracking and management visibility.
Cloud Security Architect at a insurance company with 501-1,000 employees
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
President at IT1 Service
 

Setup Cost

Infrascale Backup offers flexible, premium pricing with strong support, ideal for enterprises and MSPs despite some clarity concerns.
Norton Small Business offers affordable yearly licenses but frequent upsells for additional features can be a drawback for some.
Having a more transparent pricing option would help with planning and budgeting.
Manager Technical Operations at a outsourcing company with 201-500 employees
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
President at IT1 Service
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery provides fast, flexible, and secure data protection, offering ease of use and comprehensive recovery features.</p>
Norton Small Business offers comprehensive virus protection, secure features, multi-platform compatibility, and 24/7 support via a user-friendly dashboard.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
President at IT1 Service
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
President at a media company with 11-50 employees
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Cloud Backup
13th
Average Rating
8.8
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Backup and Recovery (14th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (12th), SaaS Backup (6th)
Norton Small Business
Ranking in Cloud Backup
60th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
SSL VPN (14th), Endpoint Protection Platform (EPP) (41st)
 

Mindshare comparison

As of October 2026, in the Cloud Backup category, the mindshare of Infrascale Backup & Disaster Recovery is 1.5%, up from 0.7% compared to the previous year. The mindshare of Norton Small Business is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.5%
Norton Small Business0.6%
Other97.9%
Cloud Backup
 

Featured Reviews

Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.
William_Bowers - PeerSpot reviewer
CEO at Evise.ai
Provides a secure and hassle-free environment
One area where Norton 360 could improve is the constant push for upselling. The notifications urging me to buy additional services, like dark web monitoring or a secure browser, can be overwhelming. It feels like they are trying to sell me more than I actually need. I would prefer a more straightforward approach where essential features are included in the base license without constant prompts to purchase extras. While notifications about actions taken for my security are good, they could be more informative, letting me know exactly what they did to protect me without the upsell pitches. Simplifying the user experience and providing clearer information about the actions taken would make Norton 360 more user-friendly for me.
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Construction Company
11%
Healthcare Company
11%
Comms Service Provider
9%
Comms Service Provider
11%
Manufacturing Company
9%
Healthcare Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise4
Large Enterprise7
By reviewers
Company SizeCount
Small Business9
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
The pricing, setup cost, and licensing for Infrascale Backup &amp; Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing cos...
What needs improvement with Infrascale Platform?
In terms of how Infrascale Backup &amp; Disaster Recovery can be improved, I can suggest using the recovery time objective system, where current state systems can be restored in about zero downtime...
What is your primary use case for Infrascale Platform?
My main use case for Infrascale Backup &amp; Disaster Recovery is that day-to-day, we never use it; we use it only yearly once. I can give you a quick, specific example of a time when I used Infras...
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Also Known As

Infrascale Platform
No data available
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Information Not Available
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. Norton Small Business and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.