Infrascale Backup & Disaster Recovery and Norton Small Business compete in data protection and security. Infrascale appears to have the upper hand in flexibility and support, while Norton excels in comprehensive security offerings.
Features: Infrascale Backup & Disaster Recovery offers rapid VM booting during disasters, local and cloud failover options, and a user-friendly dashboard. Norton's security suite includes antivirus protection, a firewall, and identity protection, with strong threat detection capabilities and an efficient notification system.
Room for Improvement: Infrascale could benefit from simpler pricing structures, enhanced hardware options like SSDs, and better cloud integration. Users also noted dual interface confusion. Norton users are concerned about upsell notifications, slow cloud backup speeds, and the need for improved security measures. Its client backup system could be more user-friendly.
Ease of Deployment and Customer Service: Infrascale supports hybrid and private cloud deployment models and is praised for responsive customer service. Norton provides public and on-premises deployment but needs more proactive support and better management communication. Infrascale offers advanced deployment flexibility and stronger customer service.
Pricing and ROI: Infrascale's pricing is complex but competitive, offering good ROI and reduced downtime for clients. Norton is cost-effective but may overwhelm small business budgets with upselling features. Both solutions provide good profitability and protection, with Infrascale offering larger savings and higher cost efficiency for data needs.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
Their average mean time to resolve open tickets is an hour.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers. SaaS BACKUP Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment. ENDPOINT BACKUP Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats. SERVER BACKUP AND DISASTER RECOVERY Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard. |
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