InfoVista VistaInsight vs New Relic comparison

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InfoVista VistaInsight

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Executive SummaryUpdated on Oct 10, 2024

InfoVista VistaInsight and New Relic compete in the network and application performance monitoring space. New Relic appears to have the upper hand due to its comprehensive features, making it a worthy investment.

Features: InfoVista VistaInsight provides detailed network performance metrics, scalability for large enterprises, and cost-effective solutions with extensive support. New Relic offers comprehensive application monitoring, real-time analytics, and seamless integration with multiple platforms.

Room for Improvement: InfoVista VistaInsight could enhance its application monitoring capabilities and cloud integration, and simplify its user interface to match competitors. New Relic can improve network-level insights, optimize initial cost structures, and expand scalability for enterprise-level networks.

Ease of Deployment and Customer Service: InfoVista VistaInsight offers a flexible deployment process compatible with complex network environments and solid customer service. New Relic provides a straightforward cloud-based setup, along with excellent support and easy integration into cloud platforms.

Pricing and ROI: InfoVista VistaInsight presents a competitive initial setup cost, providing value through network monitoring and scalability. New Relic, with potentially higher pricing, justifies its cost through a substantial ROI with enhanced application performance insights and integrations.

To learn more, read our detailed Network Monitoring Software Report (Updated: August 2026).

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

InfoVista VistaInsight

Ranking in Network Monitoring Software

90th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of InfoVista VistaInsight is 0.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
InfoVista VistaInsight	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

Youssef El Hayek

OSS Engineer at a tech vendor with 1,001-5,000 employees

A powerful service that is very stable and scalable

It's a very powerful service, you have to use your training and understand how to work it. After that, it's very easy to collect and to use. It may be hard to use for the administrators. It's like a Ferrari, if you're a very good driver you'll go to 300 but you have to know how to drive it. If you have a Ferrari but you don't know how to use it, it's not going to be good. Also, it's very important to understand what the customer needs to decide on what kind of products you are going to use, and what product and what solution to implement. I would rate the solution nine out of 10.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My experience with technical support has been perfect."

"The product is excellent."

"It's helped us to find problems early and to make sure that what we're doing is working."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"New Relic is great for DevOps and for a company that expects developers to do their own operations."

"New Relic has positively impacted my organization by helping with our observability goals."

"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."

"Customer Service: Excellent. Technical Support: Excellent."

"It has helped us maintain a much higher uptime than we had previously."

"Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve an issue, but now, with monitoring in place, we can understand if a customer is actually hitting this bug, how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks."

More New Relic pros

Cons

"The presentation of the features can be improved. It can be more user-friendly for the visual part of the portal and to allow the customer to be able to use."

"However, the license is expensive."

"The presentation of the features can be improved."

"Compared to their competitors, they are missing some features at the moment."

"There were some settings we had issues with."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that."

"In the first stage, the area of development, infrastructure and communication portal."

"The browser isn't exactly reliable."

"It hasn’t scaled quite right now. We use another tool for out-of-gate view."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

More New Relic cons

Pricing and Cost Advice

"The license is expensive."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The pricing and licensing are too high."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The solution is less expensive than AppNeta."

"We're paying for the New Relic APM license annually."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"It would be nice if we could buy it annually instead of monthly."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

21%

Outsourcing Company

11%

Comms Service Provider

Educational Organization

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

IBM SevOne Network Performance Management (NPM) vs InfoVista VistaInsight

Compared 21% of the time

SolarWinds NPM vs InfoVista VistaInsight

Compared 14% of the time

ObserverLIVE vs InfoVista VistaInsight

Compared 10% of the time

LiveNX vs InfoVista VistaInsight

Compared 9% of the time

DX NetOps vs InfoVista VistaInsight

Compared 8% of the time

More InfoVista VistaInsight Competitors

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Network Monitoring Software

Download InfoVista VistaInsight product report

Download New Relic product report

Also Known As

VistaInsight

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

InfoVista VistaInsight provides network performance monitoring with comprehensive capabilities for enterprises. It ensures efficient management and optimization of network resources, delivering insights that enhance operational efficiency.

InfoVista VistaInsight offers advanced analytics and reporting to help businesses optimize their networks. Designed for IT professionals, it enables proactive monitoring and detailed reports tailored to different industry needs. Flexible and scalable, it supports effective network management, contributing to improved customer satisfaction and reduced downtime. Organizations benefit from real-time visibility into system performance, facilitating strategic decision-making and resource allocation.

What are the key features of InfoVista VistaInsight?

Performance Analytics: Provides detailed performance data for both local and global networks, ensuring better decision-making.
Scalability: Adapts to growing network demands, supporting efficient management as organizations expand.
Custom Reporting: Offers customizable reports to fit specific requirements, enhancing actionable insights.
Real-Time Monitoring: Delivers instant visibility into network status, allowing for quick response to any issues.
Automation Capabilities: Increases efficiency through automation, reducing manual intervention and errors.

What benefits or ROI should users consider?

Operational Efficiency: Increases efficiency by streamlining network operations, reducing complexity and costs.
Resource Optimization: Helps better allocate resources, maximizing output and minimizing wastage.
Downtime Reduction: Minimizes downtime through proactive issue identification, ensuring continuous operations.
Strategic Decision-Making: Enhances decisions with accurate, timely data, improving overall strategic outcomes.
Customer Satisfaction: Improves user experience by maintaining high network performance standards.

InfoVista VistaInsight is used in telecommunications, financial services, and healthcare industries to monitor and optimize network performance. In telecommunications, it ensures seamless service delivery, while in finance, it protects transaction integrity. Healthcare providers use it to maintain critical service reliability, enhancing patient care.

Infovista

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Ooredoo Tunisia

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Network Monitoring Software