Sage CRM and Infor CloudSuite Industrial compete in the realms of CRM and ERP solutions, respectively. Infor CloudSuite Industrial holds the upper hand in manufacturing features and cloud capabilities, while Sage CRM shines in customer management and integration with Office 365.
Features:Sage CRM offers dynamic communication tracking, efficient scalability, and integration with Office 365 enhancing its usability for customer management. Infor CloudSuite Industrial delivers exceptional production planning and flexibility in manufacturing processes with advanced analytics, particularly in financial dashboards and process automation.
Room for Improvement:Sage CRM requires interface enhancements, improved integration with emails and social media, and better customization options. Infor CloudSuite Industrial needs comprehensive documentation, stronger IoT integration, and better pricing strategies for smaller markets. Both could improve workflow management and integration with external systems.
Ease of Deployment and Customer Service:Sage CRM provides both on-premises and cloud options, though it struggles with interface integration but offers solid support. Infor CloudSuite Industrial offers diverse deployment methods including hybrid cloud, albeit with occasionally slow support but accommodates varied business needs.
Pricing and ROI:Sage CRM features moderate pricing with annual licensing suitable for enterprises, though it can be costly in some markets. Infor CloudSuite Industrial's pricing is higher, targeting larger enterprises, with discounts for extensive user bases. ROI is favorable for both, with Infor's package deals offering extensive functionalities.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Infor CloudSuite is very stable, provided there is a good internet connection.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
| Product | Market Share (%) |
|---|---|
| Infor CloudSuite | 0.7% |
| Sage CRM | 0.4% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
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