Try our new research platform with insights from 80,000+ expert users

Infor CloudSuite vs NetSuite ERP vs SAP ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Infor CloudSuite improved productivity and customer feedback, deferring a $7M expansion with an eight out of ten user rating.
Sentiment score
6.0
Users reported immediate ROI with NetSuite ERP, citing superior currency handling, improved service, reporting, and error reduction versus QuickBooks.
Sentiment score
5.6
SAP ERP enhances inventory management and efficiency, offering cost savings and faster ROI through automation and data analysis.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
SAP ERP did provide value for money.
 

Customer Service

Sentiment score
5.8
Infor CloudSuite support is rated 7-8/10, with strengths in assistance but challenges in customization and Asia-specific issues.
Sentiment score
4.7
NetSuite ERP customer service is praised for premium support but criticized for delays and expertise issues in lower tiers.
Sentiment score
6.1
SAP ERP customer service is generally praised, but technical support experiences vary, with some noting improvements and valuable features.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
 

Scalability Issues

Sentiment score
7.5
Infor CloudSuite efficiently scales with businesses, supporting integration, productivity, and global operations with minimal user-reported issues.
Sentiment score
7.7
NetSuite ERP is scalable for mid to large companies, though performance may slow during high transaction volumes.
Sentiment score
7.9
SAP ERP is praised for its scalability, flexibility, and ability to handle large user bases and significant data loads.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
 

Stability Issues

Sentiment score
7.1
Infor CloudSuite boasts 99.99% uptime with minimal issues, supported by frequent updates, customizations, and strong internet connectivity.
Sentiment score
7.5
NetSuite ERP is highly stable with 99.9% uptime, though improper configuration can cause issues, according to users.
Sentiment score
8.2
SAP ERP is praised for reliability and efficiency, with stability ratings often between 8 to 10 out of 10.
Infor CloudSuite is very stable, provided there is a good internet connection.
For any issues, Workato contacts NetSuite ERP directly to resolve tickets or problems.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, customization, regional pricing, and industry-specific functionalities to enhance user satisfaction.
NetSuite ERP needs improvements in usability, integration, customization, and features, with pricing and AI limitations possibly deterring clients.
SAP ERP faces criticism for high costs, outdated interface, limited flexibility, and struggles with integration and real-time needs.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
My sales and warehouse managers don't find the demand planning feature effective.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
We are using version 6.0 and it meets our needs.
 

Setup Cost

Infor CloudSuite pricing is flexible and costly, offering value for high-revenue businesses with varied affordability perceptions.
NetSuite ERP's pricing is flexible but high, with costs depending on users, modules, and potential discounts.
SAP ERP is costly, with implementation exceeding $1.5 million, but valuable for large enterprises due to extensive features.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
My IT managers say that some of their features are quite expensive.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
 

Valuable Features

Infor CloudSuite offers advanced features for manufacturing, finance, analytics, integration, scalability, and customization, enhancing digital transformation for enterprises.
NetSuite ERP offers role-based interfaces, flexible tools, and seamless integration, enhancing efficiency and scalability for growing businesses.
SAP ERP offers integration, customization, and efficiency with industry-specific modules, a centralized database, and robust architecture for seamless operations.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge.
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
 

Mindshare comparison

ERP Market Share Distribution
ProductMarket Share (%)
Infor CloudSuite2.1%
SAP ERP17.2%
SAP S/4HANA9.6%
Other71.1%
ERP
Cloud ERP Market Share Distribution
ProductMarket Share (%)
NetSuite ERP18.6%
Oracle Fusion Cloud ERP20.6%
SAP S/4HANA Cloud15.2%
Other45.599999999999994%
Cloud ERP
ERP Market Share Distribution
ProductMarket Share (%)
SAP ERP17.2%
SAP S/4HANA9.6%
Microsoft Dynamics 365 Business Central6.5%
Other66.7%
ERP
 

Featured Reviews

Dietmar Müller - PeerSpot reviewer
Provides integrated solutions for international business operations
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.
Suryansh Kaushal - PeerSpot reviewer
Has improved access to transactional data and supported return on investment
Some clients in my past complained about the accounting setup, as it requires people who already have knowledge about NetSuite ERP. They don't appreciate having to pay for consultants or specialists to work with it. It's not easier for them to understand. But every other feature that NetSuite ERP has is pretty decent. They're even introducing new features such as Bill Capture which was introduced last year. My sales and warehouse managers don't find the demand planning feature effective. They say it's quite buggy.
Achmad Dimyati - PeerSpot reviewer
Long-term adaptation and evolution meets changing technology trends
SAP ERP is not really real-time. We use the HANA database which is supposed to be memory data in memory, but we are still not very happy. It is supposed to be real-time and come very quickly, but in reality, it still takes time to run. That is why we use BW of SAP, Business Objects, and now we have moved to the Analytic Cloud where we start using predictive AI. SAP recently implemented Databricks, and they started investing significantly in the analytic environment. SAP ERP has been left behind as they moved to S/4HANA with the HANA database. They restructured the whole table structure of SAP ERP, introduced simple finance, simple logistics, and moved HR to SuccessFactors. They have the BTP layer where they manage everything from integration to master data management. The challenge with SAP is that they move very fast to different products and buy different products. It requires significant investment and many skills to catch up because all of these have different sets of technology. The fundamental has changed differently. It is not monolithic anymore but different products under one name, SAP. You have to buy it model by model for additional models. Products such as SuccessFactors, Ariba for procure to pay, Concur for travel, and Facility Management use totally different technology. They try to integrate with each other, but it remains a challenge for SAP to make them have the same management, technology, and operational approach.
report
Use our free recommendation engine to learn which ERP solutions are best for your needs.
867,445 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Healthcare Company
10%
Computer Software Company
7%
Educational Organization
7%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
Manufacturing Company
14%
Computer Software Company
11%
Retailer
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise8
Large Enterprise4
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise6
Large Enterprise5
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise30
Large Enterprise76
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addresse...
What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciati...
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing mark...
What needs improvement with NetSuite ERP?
While I cannot make extensive suggestions for NetSuite ERP, I can say that AI features are notably absent, unlike in ...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy a...
What do you like most about SAP ERP?
The solution has made the most significant impact on our human resources function, specifically in HR operations and ...
What needs improvement with SAP ERP?
SAP ERP is fine as it is at the moment. It is difficult to comment on improvements for this version. I know HANA has ...
 

Comparisons

 

Also Known As

SyteLine
No data available
No data available
 

Overview

 

Sample Customers

PRIDE Industries
2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: August 2025.
867,445 professionals have used our research since 2012.