Infor CloudSuite vs NetSuite CRM+ comparison

Infor and NetSuite are both solutions in the CRM category. Infor is ranked #19 with an average rating of 7.9, while NetSuite is ranked #33 with an average rating of 8.0. Infor holds a 0.4% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

Infor CloudSuite

Read 17 Infor CloudSuite reviews

2,555 Views
204 Comparison Views

100% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

375 Views
338 Comparison Views

66% willing to recommend

Infor CloudSuite

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and NetSuite CRM+ are competing products in the cloud-based software landscape. NetSuite CRM+ appears to have the upper hand with its comprehensive solution that caters to a broader range of business needs, while Infor CloudSuite stands out for offering exceptional flexibility and support in certain scenarios.

Features: Infor CloudSuite excels with its configurability and industry-specific functionality, providing tailored solutions for niche needs. It enables high customization, making it ideal for specialized applications. NetSuite CRM+ offers robust features like seamless ERP integration, user-friendly dashboards, and comprehensive sales force automation, presenting a complete package for businesses seeking an all-in-one solution.

Ease of Deployment and Customer Service: Infor CloudSuite offers flexible deployment models with consultative support, ensuring smooth transitions in complex environments. NetSuite CRM+ provides an efficient cloud-hosted deployment process, ideal for businesses desiring rapid implementation with consistent customer service. While both products offer excellent support, Infor CloudSuite's consultative approach is a significant advantage, whereas NetSuite's streamlined deployment is a notable strength.

Pricing and ROI: Infor CloudSuite's setup costs are typically higher, but its flexibility and specialized solutions promise substantial ROI for tailored applications. NetSuite CRM+ offers a more budget-friendly initial investment, providing consistent ROI through its comprehensive features that meet broad business needs. Infor CloudSuite is ideal for niche applications, whereas NetSuite delivers wide-reaching solutions at a cost-effective price.

To learn more, read our detailed Infor CloudSuite vs. NetSuite CRM+ Report (Updated: July 2025).

Buyer's Guide

Infor CloudSuite vs. NetSuite CRM+

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

19th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (9th), Financial Close Software (4th)

NetSuite CRM+

Ranking in CRM

33rd

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (10th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Infor CloudSuite is 0.4%, up from 0.3% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Dietmar Müller

Key Account Manager at Cronon GmbH

Provides integrated solutions for international business operations

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."

"It offers a facility to get data quickly."

"It is a complete wave management system to increase processing efficiency."

"The customization capabilities of CloudSuite Industrial are also there."

"Some valuable features include improved transparency in sales processes, which has been vital for our operations."

"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."

"The product's most valuable feature is production planning. It is one of the core features."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

More Infor CloudSuite pros

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

Cons

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."

"The platform's distribution features need enhancement."

"They could include marketing automation for the product."

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."

"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."

"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."

"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

More Infor CloudSuite cons

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product needs to improve the warehouse management feature."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

Pricing and Cost Advice

"For on-premise installations, the licensing is yearly."

"The platform's pricing depends on the specific number of users."

"The product is expensive. I rate the pricing a five out of ten."

"I feel it is not very cheap, very economical but also not very expensive."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"It is a cost-effective solution."

"The pricing is not built on a standard model."

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Healthcare Company

11%

Computer Software Company

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

Comparisons

Infor LN vs Infor CloudSuite

Compared 30% of the time

Infor M3 vs Infor CloudSuite

Compared 15% of the time

IBM Maximo vs Infor CloudSuite

Compared 9% of the time

Workday vs Infor CloudSuite

Compared 8% of the time

Microsoft Dynamics 365 Business Central vs Infor CloudSuite

Compared 7% of the time

More Infor CloudSuite Competitors

Siebel CRM vs NetSuite CRM+

Compared 72% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 28% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

June 2025

Download Infor CloudSuite product report

Buyer's Guide

CRM

June 2025

Download NetSuite CRM+ product report

Also Known As

SyteLine

No data available

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

PRIDE Industries

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

Infor CloudSuite vs. NetSuite CRM+

July 2025

Free Report: Infor CloudSuite vs. NetSuite CRM+

Find out what your peers are saying about Infor CloudSuite vs. NetSuite CRM+ and other solutions. Updated: July 2025.

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