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IFS Cloud Platform vs Microsoft Dynamics 365 Customer Service comparison

IFS and Microsoft are both solutions in the CRM category. IFS is ranked #27 with an average rating of 7.8, while Microsoft is ranked #11 with an average rating of 8.2. IFS holds a 0.8% mindshare in CRM, compared to Microsoft’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 94% of Microsoft users who would recommend it.
IFS Cloud Platform
Read 31 IFS Cloud Platform reviews
  • 4,441 Views
  • 533 Comparison Views
87% willing to recommend
Microsoft Dynamics 365 Cust...
Read 21 Microsoft Dynamics 365 Customer Service reviews
  • 606 Views
  • 606 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Microsoft Dynamics 365 Customer Service compete in the enterprise solutions category. User reviews suggest Microsoft Dynamics 365 has an edge due to its superior service management features and flexibility.

Features: Microsoft Dynamics 365 is preferred for its advanced case management, seamless integrations, and user-friendly nature, tailored for enterprises needing robust customization. It excels in connectivity with tools like Power BI and Teams, enhancing analytics and efficiency. IFS Cloud Platform stands out for its complex pricing models and ERP capabilities, featuring strong warehouse functionalities and a component-based architecture that allows significant customization.

Room for Improvement: Microsoft Dynamics 365 could improve scalability, technical support, and interface friendliness. IFS Cloud Platform needs to simplify customization options and improve integration processes for newbies, addressing deployment complexities with enhanced user guidance.

Ease of Deployment and Customer Service: IFS Cloud Platform offers hybrid and on-premises deployments but faces mixed reviews in customer service due to response time issues. Microsoft Dynamics 365 is favored for its administrative ease and user interface, backed by recognized global technical support and better customer satisfaction.

Pricing and ROI: Microsoft Dynamics 365, with flexible licensing, is seen as expensive but worthwhile for its robust features and mid-range pricing, showing significant ROI benefits. IFS Cloud Platform is competitively priced, appealing to medium-sized enterprises, though its substantial initial investment means ROI manifests over a longer time frame.

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To learn more, read our detailed IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service Report (Updated: September 2025).
Buyer's Guide
IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
5.9
Organizations see ROI in 3-4 years; Dynamics 365 enhances efficiency, reduces costs, increases satisfaction, and saves time significantly.
 

Customer Service

Sentiment score
5.7
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
4.3
Microsoft Dynamics 365 Customer Service is responsive but can face delays in complex cases, needing improvement in response times.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
I would evaluate Microsoft tech support as an eight out of ten, as they are quite responsive.
We are using local Microsoft partners, not Microsoft themselves.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Scalability Issues

Sentiment score
7.8
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
7.1
Microsoft Dynamics 365 Customer Service is scalable, adaptable for various business sizes, though experiences with integration and licensing vary.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
For more quotes and insights, download the IFS Cloud Platform report
No quotes available
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Stability Issues

Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
8.0
Microsoft Dynamics 365 Customer Service is highly rated for stability, with users appreciating its reliable performance despite occasional issues.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
For more quotes and insights, download the IFS Cloud Platform report
No quotes available
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Microsoft Dynamics 365 Customer Service requires enhancements in usability, customization, integration, scalability, support, documentation, and pricing transparency.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
For more quotes and insights, download the IFS Cloud Platform report
The solution could improve by providing internal scorecards for agents and much better staff ratings.
The main area for improvement is the pricing model.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
Thangaraj Ramasamy - PeerSpot reviewerreviewer2642043 - PeerSpot reviewerGary Cook - PeerSpot reviewer
NS
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
Microsoft Dynamics 365 Customer Service offers moderate pricing, competitive for its features, with a straightforward user-based licensing model.
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing fees.
The pricing is within the market range, but there is room for improvement.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
Microsoft Dynamics 365 Customer Service enhances integration, automation, and customization, improving customer support with AI, analytics, and seamless cloud access.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
There are fewer fields on the user screen compared to other products.
For more quotes and insights, download the IFS Cloud Platform report
It has a workflow feature and offers excellent automation capabilities that streamline our customer service.
It is fully integrated and easily scalable with other Microsoft tools like Power BI, which is a great advantage.
For more quotes and insights, download the Microsoft Dynamics 365 Customer Service report
Thangaraj Ramasamy - PeerSpot reviewerreviewer2642043 - PeerSpot reviewerGary Cook - PeerSpot reviewer
NS
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)
Microsoft Dynamics 365 Cust...
Ranking in CRM
11th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.5% compared to the previous year. The mindshare of Microsoft Dynamics 365 Customer Service is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Microsoft Dynamics 365 Customer Service0.7%
IFS Cloud Platform0.8%
Other98.5%
CRM
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
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reviewer2748861 - PeerSpot reviewer
There is significant room for improvement in routing and setup challenges
The system is easy to use, especially when logging customer interactions or requests, which flow to the resolution teams. Users can attach documents and easily review past interactions. Microsoft Dynamics 365 Customer Service streamlines operations in my customer support department. The automation feature in Microsoft Dynamics 365 Customer Service impacts workflows positively by making work easier. When logging customer cases, they automatically flow to the resolution team instead of sending an email. Cases can be easily logged, and feedback can be checked in the same application without sending emails or calling the resolution team. The analytics and reporting tools work perfectly for improving service delivery. We can see full interactions, number of interactions, and how often customers reach out before resolutions, among other metrics. Since implementing the AI feature, our CS scores, customer effort scores, and customer satisfaction scores have improved tremendously. AI has several use cases where it responds to issues immediately and offers the best-case scenario for handling such cases, reducing human impact compared to manually processing complaints before resolution. The main benefit from using Microsoft Dynamics 365 Customer Service is the great improvement compared to the past manual method of escalating issues to the resolution team. Now, information is collected and logged, flowing to the resolution team, which has significantly improved turnaround times compared to the days it previously took to resolve customer complaints.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
6%
Comms Service Provider
6%
Financial Services Firm
15%
Manufacturing Company
15%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
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What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
See all answers
What do you like most about Microsoft Dynamics 365 Customer Service?
Offers integration with hosted solutions.
See all answers
What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?
The pricing is within the market range, but there is room for improvement. I have annual subscriptions.
See all answers
What needs improvement with Microsoft Dynamics 365 Customer Service?
With the integration of AI, it has become a game changer. Currently, we do not look forward to any new features, as we are satisfied at the moment. However, it is possible we might develop other re...
See all answers
 

Comparisons

SAP ERP vs IFS Cloud Platform Logo
SAP ERP vs IFS Cloud Platform
Compared 18% of the time
IBM Maximo vs IFS Cloud Platform Logo
IBM Maximo vs IFS Cloud Platform
Compared 8% of the time
Oracle E-Business Suite vs IFS Cloud Platform Logo
Oracle E-Business Suite vs IFS Cloud Platform
Compared 6% of the time
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform Logo
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform
Compared 6% of the time
ServiceNow vs IFS Cloud Platform Logo
ServiceNow vs IFS Cloud Platform
Compared 5% of the time
More IFS Cloud Platform Competitors
Zendesk vs Microsoft Dynamics 365 Customer Service Logo
Zendesk vs Microsoft Dynamics 365 Customer Service
Compared 70% of the time
Pega Customer Service vs Microsoft Dynamics 365 Customer Service Logo
Pega Customer Service vs Microsoft Dynamics 365 Customer Service
Compared 30% of the time
More Microsoft Dynamics 365 Customer Service Competitors
 

Product Reports

Buyer's Guide
IFS Cloud Platform
September 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
Buyer's Guide
Microsoft Dynamics 365 Customer Service
September 2025
Microsoft Dynamics 365 Customer Service reportDownload Microsoft Dynamics 365 Customer Service product report
 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.

Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.

What are the key features of Microsoft Dynamics 365 Customer Service?
  • Advanced Case Management: Streamlines processes to effectively manage customer cases.
  • Integration with Microsoft Tools: Seamless connectivity with Power BI for insights and reporting.
  • Customizable Workflows: Tailors processes to meet business requirements.
  • User-Friendly Interface: Simple navigation supports ease of use.
  • Cloud-Based Accessibility: Ensures secure access anytime, anywhere.
What benefits should users expect from reviews?
  • Improved Collaboration: Enhances teamwork across departments.
  • Enhanced Decision-Making: Data-driven insights for strategic actions.
  • Automation Enhancements: Streamlines repetitive tasks for efficiency.
  • Case Resolution Efficiency: Faster handling of customer inquiries and support.
  • Customization Flexibility: Adapts to unique business needs.

In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.

Microsoft
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Buyer's Guide
IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service
September 2025
Free Report: IFS Cloud Platform vs. Microsoft Dynamics 365 Customer Service
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