Icinga vs Loom Systems comparison

Icinga and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Icinga is ranked #30 with an average rating of 7.0, while ServiceNow is ranked #61. Icinga holds a 1.9% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

Icinga

Read 17 Icinga reviews

4,702 Views
3,527 Comparison Views

85% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

897 Views
718 Comparison Views

80% willing to recommend

Icinga

Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

Icinga and Loom Systems compete in the IT monitoring space. Loom Systems appears to hold an advantage due to its use of AI-driven analytics.

Features: Icinga includes dynamic monitoring, extensive customization, and strong integration support. Loom Systems offers AI-powered predictive analytics, automatic anomaly detection, and proactive insights.

Room for Improvement: Icinga can enhance its AI capabilities, improve real-time analytics, and streamline its user interface. Loom Systems may benefit from expanding its integration options, reducing its initial implementation costs, and increasing support for open-source platforms.

Ease of Deployment and Customer Service: Icinga offers straightforward deployment with robust community support, while Loom Systems emphasizes a streamlined deployment with professional service guidance.

Pricing and ROI: Icinga boasts low initial costs due to its open-source architecture, providing a favorable ROI for budget-conscious users. Loom Systems requires higher upfront investment, justified by its advanced AI features, offering significant ROI for innovation-focused organizations.

To learn more, read our detailed Icinga vs. Loom Systems Report (Updated: March 2026).

Buyer's Guide

Icinga vs. Loom Systems

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in IT Infrastructure Monitoring

30th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (26th), Server Monitoring (14th), Cloud Monitoring Software (24th)

Loom Systems

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of Icinga is 1.9%, down from 3.8% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Icinga	1.9%
Loom Systems	0.5%
Other	97.6%

IT Infrastructure Monitoring

Featured Reviews

Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Icinga does the job and is fairly stable."

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"Macros and the ability to connect it to Google Maps are valuable features."

"This solution has a self-healing handler where if the service is down, it is automatically restarted."

"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."

"People should know that it is simple and advanced."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

More Icinga pros

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"The solution is absolutely scalable."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring and that it's a flexible solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"You can develop your own apps within Loom, and they can be configured very simply."

"The RFS portion of the solution is the product's most valuable feature."

Cons

"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."

"Sometimes, it is very hard to keep an overview of what's happening."

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"The connection between Icinga and Icinga Web."

More Icinga cons

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"What's lacking in Loom Systems is the level of priority for each incident."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The reporting is a bit weak."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"The solution is cheap."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"We're using the free version of Icinga."

"This is an open-source solution with paid support."

"It's an open-source solution."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The product is inexpensive compared to other DBM products."

"The solution is free to use."

Information not available

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Top Industries

By visitors reading reviews

Educational Organization

15%

Comms Service Provider

11%

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	7

No data available

Questions from the Community

What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

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What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

See all answers

What is your primary use case for Icinga?

We use Icinga as a monitoring solution to monitor customers' infrastructures. We work as a managed service provider, so we offer monitoring and many other services to our customers. So we use it in...

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Product Reports

Buyer's Guide

Icinga

March 2026

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Buyer's Guide

IT Infrastructure Monitoring

March 2026

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Also Known As

Icinga Cloud Monitoring

No data available

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

Icinga vs. Loom Systems

March 2026

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