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IceWarp vs Veritas Enterprise Vault comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (6th)
Veritas Enterprise Vault
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
19
Ranking in other categories
Email Archiving (3rd), File Archiving (2nd)
 

Mindshare comparison

IceWarp and Veritas Enterprise Vault aren’t in the same category and serve different purposes. IceWarp is designed for Email Applications and holds a mindshare of 5.2%, down 6.0% compared to last year.
Veritas Enterprise Vault, on the other hand, focuses on File Archiving, holds 20.0% mindshare, down 21.1% since last year.
Email Applications
File Archiving
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Charles Nwaokukwu - PeerSpot reviewer
Support for data archiving and integration capabilities enhance data management
The GUI of Veritas Enterprise Vault is not friendly; the user interface can be quite convoluted for users or IT people who are not conversant with it. Even for professionals, it can be complex. Over time, if you get the hang of it, you'll understand it, but it's not something you can teach a user to quickly grasp. It's kind of complex. Veritas could do something to change this situation. I've given feedback quite a number of times through various channels, including during support calls. I remember trying to do a system state backup using our NetBackup feature, and I found out that Veritas NetBackup cannot back up a system state. Having numerous solutions instead of just one backup system can be quite unfriendly. They can back up other things such as databases and file servers, but when it comes to carrying a system state backup, it falls short. Honestly, Veritas Enterprise Vault's costing was one of the main reasons we dropped the integration to the cloud.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's scalable and stable."
"IceWarp has multiple applications that are easy to use for many people."
"An effective, functional, very good tool for controlling resources."
"The groupware module is the most valuable feature."
"The solution's voice services work well for our company."
"The solution has a very good log-in to the UI when compared to other solutions."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"Organizations can streamline governance processes and improve compliance by utilizing automated classification to tag and categorize data."
"I use the solution to find data loss and restore the data."
"The data retrieval process was seamless with Veritas Enterprise Vault"
"The archive allows the customers to search any items as far back as five or ten years ago."
"Veritas Enterprise Vault is an archive solution for email and files."
"Compared to other third-party products, the solution's most valuable features are its cost and security."
"The indexing and searching features are the most valuable features of Veritas Enterprise Vault."
"The most valuable features are ease of use and performance. However, the performance can depend on the workload being used."
 

Cons

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"The solution needs improvements in security, particularly regarding document management."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"Our customers sometimes have problems receiving mail."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"The quality of support by Veritas has declined in the last year."
"The GUI is not friendly. The user interface can be quite convoluted for a user or an IT person who is not conversant with Veritas Enterprise Vault to immediately grasp it."
"The file-level archiving is very important in Enterprise Vault 12 and this doesn't really exist in early versions."
"The integration needs to improve."
"Dealing with personal information, such as documents that contain a personal number, personal ID or something like that should be improved. Sometimes it works poorly in that regard."
"I cannot perform application backup, and I am not able to repair the license."
"It's not so easy for a layperson or a new user to learn to use Veritas Enterprise Vault."
"It requires a lot of maintenance; we had a lot of problems with it as services were falling down or failing, so it's not really easy to maintain."
 

Pricing and Cost Advice

"The license is based on the number of users."
"Pricing and licensing is very competitive and in some cases, cheap."
"Our licensing is on a yearly basis. There were no additional costs."
"There are various licensing plans available based on geographic zone."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"It is definitely one of the lowest price solutions."
"Costs far less than other solutions."
"The solution is priced well."
"Enterprise Vault is a little bit expensive."
"It's an affordable solution"
"The pricing is very high."
"Veritas Enterprise Vault pricing is average, and I rate the solution a five out of ten for pricing."
"Veritas Enterprise Vault is an expensive solution."
"There is a license required for this solution and it is typically is paid annually."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven out of ten."
"The price for Enterprise Vault is around €100 per user."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
11%
Manufacturing Company
10%
Insurance Company
9%
Computer Software Company
16%
Financial Services Firm
14%
Educational Organization
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What do you like most about Veritas Enterprise Vault?
Veritas Enterprise Vault is an archive solution for email and files.
What is your experience regarding pricing and costs for Veritas Enterprise Vault?
I don't know if the solution is affordable or if it's still a bit expensive in comparison to other products.
What needs improvement with Veritas Enterprise Vault?
The GUI of Veritas Enterprise Vault is not friendly; the user interface can be quite convoluted for users or IT people who are not conversant with it. Even for professionals, it can be complex. Ove...
 

Also Known As

No data available
Enterprise Vault, Symantec Enterprise Vault
 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
Microsoft, IBM, Oracle, Dell, HP, Cisco, Adobe, Symantec, SAP, EMC, Citrix, VMware, Accenture, Fujitsu, Hitachi, Juniper Networks, Lenovo, NetApp, Nokia, Panasonic, Red Hat, Salesforce, Siemens, Sony, Toshiba, Twitter, Verizon, Visa, Vodafone, Walmart, Yahoo, ZTE
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: August 2025.
865,384 professionals have used our research since 2012.