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IBM Watson Assistant vs Salesforce Einstein Bot comparison

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Questions from the Community
Which would you choose - IBM Watson Assistant or Google Dialogflow?
Top Answer:IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Very… more »
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Ranking
2nd
out of 9 in Chatbot Development Platforms
Views
4,406
Comparisons
3,440
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 9 in Chatbot Development Platforms
Views
734
Comparisons
614
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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IBM
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Salesforce
Overview

Watson Assistant is IBM's AI product that lets you build, train, and deploy conversational interactions into any application, device, or channel. Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more.

With Einstein Bots, you can launch a fully featured bot that integrates with your Salesforce data in a few clicks! Build one bot that can live on many channels—SMS, Chat, Slack, Facebook Messenger, and more—and speak multiple languages. Bots can automate your company’s frequent tasks, increasing your deflection rate and freeing up agents for more complicated requests.

Sample Customers
American Airlines, UBank, Bitly, Eurobits
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company14%
Financial Services Firm10%
Comms Service Provider10%
University10%
VISITORS READING REVIEWS
Computer Software Company17%
Financial Services Firm9%
Insurance Company8%
Retailer6%
Company Size
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise11%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business25%
Midsize Enterprise12%
Large Enterprise63%

IBM Watson Assistant is ranked 2nd in Chatbot Development Platforms while Salesforce Einstein Bot is ranked 6th in Chatbot Development Platforms. IBM Watson Assistant is rated 0.0, while Salesforce Einstein Bot is rated 0.0. On the other hand, IBM Watson Assistant is most compared with Google Dialogflow, Microsoft Azure Language Understanding, Rasa and Amazon Lex, whereas Salesforce Einstein Bot is most compared with Amazon Lex, Google Dialogflow and Microsoft Azure Language Understanding.

See our list of best Chatbot Development Platforms vendors.

We monitor all Chatbot Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.