IBM Tivoli NetCool Impact vs OpenText Operations Bridge comparison

IBM and OpenText are both solutions in the Event Monitoring category. IBM is ranked #11, while OpenText is ranked #8 with an average rating of 8.3. IBM holds a 3.1% mindshare in EM, compared to OpenText’s 6.2% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

IBM Tivoli NetCool Impact

Read 5 IBM Tivoli NetCool Impact reviews

294 Views
175 Comparison Views

100% willing to recommend

OpenText Operations Bridge

Read 48 OpenText Operations Bridge reviews

673 Views
338 Comparison Views

92% willing to recommend

IBM Tivoli NetCool Impact

OpenText Operations Bridge

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli NetCool Impact and OpenText Operations Bridge compete in the IT operations management category. OpenText Operations Bridge has the upper hand due to its extensive feature set and higher ROI, while IBM Tivoli NetCool Impact is preferred for its cost-effectiveness and reliable customer support.

Features: IBM Tivoli NetCool Impact offers real-time data processing, robust event management, and seamless integration with other IBM products. OpenText Operations Bridge provides predictive analytics, automated operations, and comprehensive monitoring and reporting features.

Room for Improvement: IBM Tivoli NetCool Impact could enhance its analytics capabilities, expand third-party integrations, and improve its user interface. OpenText Operations Bridge may benefit from simplifying its deployment process, reducing its complexity for maintainability, and lowering its overall cost of ownership.

Ease of Deployment and Customer Service: OpenText Operations Bridge supports cloud and on-premises deployment, catering to diverse IT infrastructure needs with adaptable customer service. IBM Tivoli NetCool Impact has solid deployment capabilities and is notable for providing superior customer support with extensive setup assistance.

Pricing and ROI: IBM Tivoli NetCool Impact offers a more affordable setup with favorable ROI, making it suitable for budget-conscious organizations. OpenText Operations Bridge, while more expensive, offers higher ROI through its extensive features and streamlined operations, appealing to organizations willing to invest more upfront.

To learn more, read our detailed IBM Tivoli NetCool Impact vs. OpenText Operations Bridge Report (Updated: April 2025).

Buyer's Guide

IBM Tivoli NetCool Impact vs. OpenText Operations Bridge

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli NetCool Impact

Ranking in Event Monitoring

11th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Operations Bridge

Ranking in Event Monitoring

8th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

IT Operations Analytics (10th), Cloud Monitoring Software (30th)

Mindshare comparison

As of May 2025, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool Impact is 3.1%, down from 3.2% compared to the previous year. The mindshare of OpenText Operations Bridge is 6.2%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Hennie Du Toit

Principal Specialist Architecture and Governance at a tech services company with 501-1,000 employees

Event management strengthens with automation but needs better event flooding handling

Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."

"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."

"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

"This product allows us to make use of open-source products, including running Java code."

"The solution is great at being able to fetch almost any kind of file."

"The initial setup is pretty straightforward. It's not complex at all."

"The most valuable aspect of Operations Bridge for us is its integration capabilities."

"The most valuable features of the solution are its grouping scripts and event focus."

"You can create an application topology that shows relationships between different components."

"Flexible dashboard with the availability of widgets."

"The event correlation is the most valuable aspect of the solution."

"It is stable."

"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."

More OpenText Operations Bridge pros

Cons

"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."

"IBM is not investing in the development of the on-premise version of this solution."

"Stability-wise, this product needs to be improved."

"The solution is somewhat complicated. It's not exactly straightforward."

"The pricing is a bit expensive for smaller companies."

"I'm not aware of areas that need improvement."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."

More OpenText Operations Bridge cons

Pricing and Cost Advice

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The cost is very high."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"It is competitive."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"Setup costs can be high depending on the partner, but it is worth it."

"The licensing cost for this solution is approximately $1,000 USD."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

11%

Retailer

10%

Real Estate/Law Firm

10%

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

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What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

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Comparisons

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Compared 100% of the time

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BMC Helix Monitor vs OpenText Operations Bridge

Compared 21% of the time

Zabbix vs OpenText Operations Bridge

Compared 13% of the time

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Product Reports

Buyer's Guide

Event Monitoring

April 2025

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Buyer's Guide

OpenText Operations Bridge

April 2025

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Also Known As

Tivoli NetCool Impact

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.

IBM

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

OpenText

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

IBM Tivoli NetCool Impact vs. OpenText Operations Bridge

April 2025

Free Report: IBM Tivoli NetCool Impact vs. OpenText Operations Bridge

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