We performed a comparison between IBM Maximo and Zuora based on real PeerSpot user reviews.
Find out what your peers are saying about NetSuite, IBM, Intuit and others in Billing Software."They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The ability to configure and integrate it with other solutions for ERP."
"It is configurable, where you can add extra fields to screens and to the database."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Maximo is very stable. We really do not have problem with stability."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes."
"These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing."
"It is some of the most responsive support that I have encountered."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"You can get lost using the application"
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Revision management of file attachments."
"I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."
"It would benefit from more features designed to recoup revenue in B2C scenarios."
Earn 20 points
IBM Maximo is ranked 2nd in Billing Software with 23 reviews while Zuora is ranked 5th in Billing Software. IBM Maximo is rated 8.0, while Zuora is rated 9.0. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of Zuora writes "Provides the structure needed to optimize all of our billing processes". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas Zuora is most compared with Chargebee, Aria Systems, NetSuite ERP and Salesforce Quote-to-Cash.
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