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IBM Maximo vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Ranking in Billing Software
5th
Average Rating
8.0
Number of Reviews
27
Ranking in other categories
Enterprise Asset Management (EAM) (1st)
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
16
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of January 2026, in the Billing Software category, the mindshare of IBM Maximo is 2.2%, down from 7.8% compared to the previous year. The mindshare of Zuora is 5.5%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Market Share Distribution
ProductMarket Share (%)
Zuora5.5%
IBM Maximo2.2%
Other92.3%
Billing Software
 

Featured Reviews

reviewer2796087 - PeerSpot reviewer
Développement Fullstack at a computer software company with 1,001-5,000 employees
Asset workflows have become highly customizable and have delivered significant downtime savings
IBM Maximo can be improved by providing developers with more documentation. I think IBM lacks a lot of documentation and hopefully the community who uses IBM Maximo can help if other developers have questions, but we really need official documentation because what is available on the internet is not official and we don't have strong documentation from IBM. I would also note that around usability, we see some lack of real custom needs in the applications of IBM Maximo Mobile. For example, in applications such as inspections, we cannot really sort by specific field and the search or filtering methods are not very clear, making it difficult to easily find what we are looking for.
Hasaan Zia - PeerSpot reviewer
Associate Systems Administrator at Gomotive
User management has become more streamlined and audit processes are easier to handle
There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes. Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"IBM Maximo is the best software for assets management."
"​Maximo is very stable. We really do not have problem with stability.​"
"The ability to configure and integrate it with other solutions for ERP."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The most valuable feature is the ability to correct maintenance."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten."
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
"Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models."
"We have so many options for reporting, whether you want structured data or automation."
"It's an end-to-end solution for managing subscriptions."
"Zuora is an end-to-end solution that handles orders, payments, and licensing. Its robust billing engine manages all billing aspects, including debit memos. Zuora's rate plan charges offer the flexibility needed in the subscription business, allowing for easy product configuration."
"What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans."
"Zuora Workflow is valuable."
 

Cons

"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​"
"The interface is not very easy or user-friendly and is in need of improvement."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The initial setup was complex, because it is a complex product."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"While fetching the data, I had faced some issues."
"The main area where issues can arise is third-party integrations, particularly payment gateways."
"When we raise global support tickets, we receive delayed responses."
"We feel the deployment and version comparison process could be easier when switching between different systems."
"We don't know everything like the development team does. We are focused on operational tasks. I want to extend my knowledge of creating workflows and understand what the development team is doing. With replenishment orders sent after a certain frequency (like every three months), there's a problem if a subscription is canceled with a future date—it cancels on the same date instead."
"Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through."
"Some areas that could be improved include the API rate limit."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
 

Pricing and Cost Advice

"IBM Maximo offers a licensing application, and you have to comply with the license."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"The price of IBM Maximo could reduce, it is expensive."
"Explore multiple options for implementation."
"The tiered pricing model is costly."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"The solution is worth the price."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Government
12%
Energy/Utilities Company
7%
Computer Software Company
7%
Computer Software Company
19%
Legal Firm
9%
Financial Services Firm
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise2
Large Enterprise19
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise13
 

Questions from the Community

What needs improvement with IBM Maximo?
IBM Maximo could be improved if they added a comprehensive finance module, as that would make it a more complete standalone application. Currently, if you need specific finance software, you need t...
What is your primary use case for IBM Maximo?
My main use case for IBM Maximo is managing maintenance. I used it first as an end user, and later joined the implementation team. Now I'm administrating and implementing IBM Maximo. The transition...
What advice do you have for others considering IBM Maximo?
There are many good implemented functions in IBM Maximo, but I see these two functions as the most valuable ones from my point of view. My advice to others considering IBM Maximo is that top manage...
What is your experience regarding pricing and costs for Zuora?
The pricing, setup cost, and licensing are managed by the company management, not by me.
What needs improvement with Zuora?
Based on my hands-on experience, there are areas where Zuora could improve, specifically invoicing reversal restrictions. Zuora has limitations when an invoice is already split, making it challengi...
What is your primary use case for Zuora?
Zuora Billing and Zuora Revenue serve as our main use case for subscription management, invoicing, and billing of the automation, proration calculations, and all the revenue recognition part. A spe...
 

Comparisons

 

Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
Find out what your peers are saying about IBM Maximo vs. Zuora and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.