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IBM Maximo vs Zuora comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Ranking in Billing Software
5th
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st)
Zuora
Ranking in Billing Software
1st
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Subscription Management Software (1st)
 

Mindshare comparison

As of August 2025, in the Billing Software category, the mindshare of IBM Maximo is 4.2%, down from 9.4% compared to the previous year. The mindshare of Zuora is 6.6%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software
 

Featured Reviews

Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.
Manoj Kumar Chippakurthi - PeerSpot reviewer
Reliable subscription billing solution with efficient pricing and product configuration
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Preventive maintenance management."
"The ability to configure and integrate it with other solutions for ERP."
"​Maximo is very stable. We really do not have problem with stability.​"
"Its capabilities let us organize our work."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The most powerful features are the database and integration with CMDB."
"IBM Maximo is the best software for assets management."
"​It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.​"
"Zuora Workflow is valuable."
"I like the automated bill generation feature."
"Zuora supports multiple pricing models. There are one-time usages, flat fees, per unit, tiered, and consumption-based models."
"The best feature is product configuration. The automation is also fantastic. I can say that it is very efficient in pricing. It works effectively in pricing efficiency. The solution is stable. I’ve not encountered any bugs. The product is scalable. It's a good solution that helps ensure you don't lose revenue. I rate the solution a nine out of ten."
"The tool's most valuable aspect is its evolution. When I first worked on it, it was a simple platform that handled accounts and basic invoicing. Over the years, I've seen many changes that have enabled it to support complex projects. The help desk now provides solutions for these projects, which wasn't initially possible. The most important thing about Zuora is its ability to handle complexity through workflows, essentially automating the invoicing process."
"I like that the UI is great and easily explainable."
"What I like best about the tool is it's user-friendly, especially when checking accounts and subscriptions. You can see all the details, like consumer-created subscriptions, invoice details, and the ability to create and remove rate plans."
 

Cons

"Coding can be complex when customization is required."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The initial setup was complex, because it is a complex product."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"You can get lost using the application"
"When we raise global support tickets, we receive delayed responses."
"There are a few areas for improvement. Some APIs aren't working in amendment-based subscriptions."
"We feel the deployment and version comparison process could be easier when switching between different systems."
"The data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that."
"​It would benefit from more features designed to recoup revenue in B2C scenarios."
"Some areas that could be improved include the API rate limit."
"I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways."
"Very rarely, maybe once every two months, the platform might be slow for a day or two. We usually receive notifications about these issues, which seem to stem from connectivity errors or similar issues."
 

Pricing and Cost Advice

"The price of IBM Maximo could reduce, it is expensive."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"$USD700 per agent user."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The tiered pricing model is costly."
"Negotiate aggressively. Continue to push on cost until you feel comfortable.​"
"The solution is worth the price."
"Explore multiple options for implementation."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Government
12%
Energy/Utilities Company
10%
Computer Software Company
9%
Computer Software Company
24%
Performing Arts
9%
Real Estate/Law Firm
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What is your experience regarding pricing and costs for Zuora?
Zuora offers a variety of pricing options based on the features. They have a robust product with many features, and the cost depends on which features you choose to utilize. Discounts are also avai...
What needs improvement with Zuora?
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other th...
What is your primary use case for Zuora?
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workfl...
 

Comparisons

 

Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
Find out what your peers are saying about IBM Maximo vs. Zuora and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.