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IBM Kenexa vs SAP SuccessFactors comparison

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Executive Summary

We performed a comparison between IBM Kenexa and SAP SuccessFactors based on real PeerSpot user reviews.

Find out in this report how the two Talent Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Kenexa vs. SAP SuccessFactors report (Updated: September 2022).
633,184 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"IBM Kenexa is fairly stable. We don't have any downtime.""The most valuable features are that we can upload documents and download them on demand.""It is extremely user friendly. It is very flexible in managing recruitment, especially when you have thousands of applicants as we did. We easily had over 20,000 applicants within a year for some of our positions, so it made it very easy to manage a large application pool. It was very easy to customize by recruiter preference. When you open up someone's profile to see their experience, education, or other things, you can customize that for yourself. It was flexible in that, and each recruiter could set up their preferences. It didn't have to be set up so that everyone had to have the same landing platform, which was very helpful. As someone who trained other HR people on how to use the system, it was very easy to pick up and learn."

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"The performance and goal management is good, and it has a fairly detailed employee central.""HR and managers can use the onboarding tool to help new employees prepare for their first day on the job, which can help them acclimate to the company culture and reduce anxiety.""It has improved my organization by enabling us to efficiently manage our personnel.""SuccessFactors' best features are talent management and HR Analytics.""Provides an open architecture and an open platform so it can coexist with other systems.""The initial setup was pretty simple.""SAP SuccessFactors is stable, we have not found any bugs or glitches.""The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors."

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Cons
"The reporting tool is helpful, but it is not the easiest to train on or is not as understandable for other HR pros. Their Workbench site, which is the administrator site that you use to update your website, is not user-friendly. When updates are required, it is not that easy to manage because Workbench is not user friendly. It required more work from the admins. They have Workbench training, which actually was very unhelpful. It took eight hours to complete, and it was not very helpful. Their customer service when it comes specifically to their Workbench site is not helpful.""I would not recommend IBM Kenexa to others.""I would like to have a better and more user-friendly interface."

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"There's room for improvement in SAP SuccessFactors, particularly in terms of innovation. I'd like more flexibility in its functionality and more customization. In terms of what additional feature I'd like to see in the next release of the product, it depends on the module because you have various modules in SAP SuccessFactors, so it's easier to go module by module and understand what features you have in each module. The product has a lot of features coming up, but the product being more mobile, or having mobile features would be nice.""SuccessFactors' experience management is not so user-friendly.""The SAP SuccessFactors integration with old versions can improve. We are using an older finance module but we are having migration issues.""The user experience could be simplified.""The price could be lower.""To explain one feature that I would like to see in SuccessFactors, I must describe a similar feature as seen in Oracle. In Oracle, there's a feature called Workforce Prediction, and with this feature, we can predict some of the behaviors of any employee. For example, the software can attempt to predict whether the employee might resign in future, or perhaps if they will start to perform better. This is something that is missing in SuccessFactors.""Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop.""Its overall integration and user experience can be improved. SuccessFactors is a system that is built out of three different systems. The elements part was bought from Plateau, and the original performance dialogue was built by SuccessFactors itself. After that, SAP bought it, and it hasn't improved in the last few years. SuccessFactors is a perfect tool if you use it the way it is meant to be, but if you start building custom sessions and try to use it differently, then it is a total mess. It is not agile. It is like an old Mastodon truck or whatever. We don't have the Employee Central and Competence Management modules. Our company made the choice to not implement the Employee Central module. We also didn't implement the Competence Management module. We use the learning module to do some competence management, but I am not that fond of it. It would have been best to have the whole suite. SAP should never sell this without selling the whole suite because it just doesn't work. The biggest gain for me would be having the possibility of doing strategic personnel planning and managing internal mobility. If it could be used for social purposes, such as creating communities and connecting with media channels, that would be perfect. It should also have the possibilities for local admin and agile product development."

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Pricing and Cost Advice
  • "Kenexa was fairly priced. However, in 2019, before I left my previous organization, they significantly increased their pricing. It can be affordable, but their pricing is going up. It is not just licensing; it is how many applicants you have in your system on the database side."
  • More IBM Kenexa Pricing and Cost Advice →

  • "If you go by best practices and do it right from the outset, the setup won't be a costly endeavor. In terms of setup, there is a lot of flexibility compared to three years ago."
  • "It could be cheaper."
  • "We have a yearly license. There are no additional costs."
  • "SAP SuccessFactors requires an annual subscription."
  • "It is not expensive because it is a complete suite with a module-based cost."
  • "For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
  • "Our costs for the solution are subsidized by our parent company, I am not aware of the exact cost because of this. However, we pay $50,000 annually. If we move to another solution it will be more expensive."
  • "The pricing for SuccessFactors is ridiculously high, and there are costs in addition to the license fee for some features."
  • More SAP SuccessFactors Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features are that we can upload documents and download them on demand.
    Top Answer:Kenexa Brassring was fairly priced. However, they recently increased their rates significantly. I believe the pricing was based on licensing and how large the database was.
    Top Answer:It does not synchronize well with other ERP tools, such as SuccessFactors or Workday. I would like to have a better and more user-friendly interface. It needs to be a bit more intuitive. It's not as… more »
    Top Answer:Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process… more »
    Top Answer:When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is to… more »
    Top Answer:Provides an open architecture and an open platform so it can coexist with other systems.
    Ranking
    18th
    out of 55 in Talent Management
    Views
    758
    Comparisons
    504
    Reviews
    3
    Average Words per Review
    487
    Rating
    5.7
    1st
    out of 55 in Talent Management
    Views
    14,522
    Comparisons
    10,377
    Reviews
    27
    Average Words per Review
    587
    Rating
    8.0
    Comparisons
    Also Known As
    IBM Smarter Workforce, Outstart
    SuccessFactors
    Learn More
    Overview
    Kenexa provides business solutions for human resources. We help global organizations multiply business success by identifying the best individuals for every job and fostering optimal work environments for every organization.

    SAP SuccessFactors is a valuable human resource management system (HRMS) solution that streamlines numerous HR tasks and activities, such as payroll, talent management, and people processes, to help make the entire HR process run more smoothly and improve the overall employee experience. It is primarily developed to meet the needs of enterprise-class organizations. SAP SuccessFactors can also help users to boost business processes and achieve desired outcomes.

    SAP SuccessFactors is cloud-based and built as a Software as a Service (SaaS) tool. It can integrate seamlessly with any existing ecosystem. This solution can easily be accessed from any web browser, from any location, with any device.

    SAP Success Factors Key Features

    • Improve core HR and payroll process: SAP SuccessFactors can help users improve productivity by simplifying everyday tasks, streamlining processes across the organization, establishing consistent business practices, and improving the bottom line by reducing risk. SuccessFactors core HR tools include time and attendance, payroll management, document management, and additional core HR services to meet regulatory and compliance needs.

    • Staff planning and HR analytics: SuccessFactors can facilitate an improved DE&I (Diversity, Equity, and Inclusion) environment using intuitive people data measurements. The solution can help create action plans to ensure that hiring goals are met in a timely manner, preventing critical staffing gaps and ensuring that productivity and profitability goals are consistently being achieved.

    • Employee welfare management: SuccessFactors allows users to respond in a timely manner to employee needs and concerns, to better understand employee motivations, to keep employees happy and involved, to specify employee dissatisfiers, and to help improve the overall employee experience. The solution will also facilitate employee performance using an intuitive holistic approach, improve employee benefits, and guide and administer the entire employee career growth. SuccessFactors provides valuable opportunities for employee growth through intuitive individualized learning and career development opportunities. It also rewards and recognizes good performance and provides pathways for successful career growth. The solution will help to attract and retain the best available talent in the marketplace.
    • Succession Planning: The solution can be used to assist with talent sourcing, candidate management, and improving the overall candidate experience to include new hire onboarding, offboarding, and more. SuccessFactors also provides action plans for performance and compensation management, education and career development, talent reviews, leadership planning, and even sales performance management, goal setting, and quotas.

    Reviews from Real Users

    “We are using it for a lot of things: HR, performance management, and learning management. There are a lot of features embedded in SuccessFactors. We recently implemented a learning platform that employs the individual staff to actually manage their own learning. They can do it at their own pace. SuccessFactors allows you to manage your team, have calibration for promotion, and you can generate reports and see how you're doing.” - Alaba O., IT Asset Management Lead at Dangote Industries Limited

    “SuccessFactors Talent Management tools help us in managing the entire employee journey. HR and managers can use the succession and development tool to create career paths and staff development plans. When combined with the learning tool, these development objectives can help employees gain the skills they need to advance their careers within the company.” - Yamen Z., SAP Project Manager at a manufacturing company

    Offer
    Learn more about IBM Kenexa
    Learn more about SAP SuccessFactors
    Sample Customers
    Sweet Spot International (SSI), Leo Burnett Worldwide (LBW), Sika AG, Legacy Health, Apollo Group Inc., Regeneron, Transurban Group, National Health Service, New Zealand Police, Overland Footwear, Yealands, Johnson Controls, Allscripts, Kerry Foods, Masterpet, AMD, Balfour Beatty
    City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
    Top Industries
    REVIEWERS
    Retailer20%
    Financial Services Firm16%
    Hospitality Company12%
    Engineering Company8%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider11%
    Non Profit6%
    Healthcare Company6%
    REVIEWERS
    Manufacturing Company24%
    Recruiting/Hr Firm11%
    Consumer Goods Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider14%
    Financial Services Firm7%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise3%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    REVIEWERS
    Small Business27%
    Midsize Enterprise10%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise66%
    Buyer's Guide
    IBM Kenexa vs. SAP SuccessFactors
    September 2022
    Find out what your peers are saying about IBM Kenexa vs. SAP SuccessFactors and other solutions. Updated: September 2022.
    633,184 professionals have used our research since 2012.

    IBM Kenexa is ranked 18th in Talent Management with 3 reviews while SAP SuccessFactors is ranked 1st in Talent Management with 28 reviews. IBM Kenexa is rated 5.6, while SAP SuccessFactors is rated 8.0. The top reviewer of IBM Kenexa writes "Recruitment tool is user friendly and flexible but the Workbench site needs work". On the other hand, the top reviewer of SAP SuccessFactors writes "Stable solution with automatic interlinking and reporting features". IBM Kenexa is most compared with Workday, PeopleFluent Talent Management, Oracle E-Business Suite, Oracle Taleo and SmartRecruiters, whereas SAP SuccessFactors is most compared with Workday, SAP HCM, Oracle HCM Cloud, PeopleSoft and BambooHR. See our IBM Kenexa vs. SAP SuccessFactors report.

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    We monitor all Talent Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.