IBM FileNet vs Jive comparison

IBM and Jive Software are both solutions in the Enterprise Content Management category. IBM is ranked #2 with an average rating of 7.9, while Jive Software is ranked #31. IBM holds a 6.5% mindshare in ECM, compared to Jive Software’s 0.7% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Jive Software users who would recommend it.

IBM FileNet

Read 105 IBM FileNet reviews

4,015 Views
3,694 Comparison Views

91% willing to recommend

Jive

Read 10 Jive reviews

893 Views
196 Comparison Views

100% willing to recommend

IBM FileNet

Jive

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and Jive offer solutions tailored to different business needs in the areas of enterprise content management and collaboration platforms. IBM FileNet has an advantage in document management functionality and enterprise data handling, whereas Jive impresses with its advanced collaboration features.

Features: IBM FileNet offers robust document management, advanced security, and automation capabilities. It is noted for its scalability and ability to manage large volumes of corporate data. Jive's collaboration platform provides seamless team interaction, dynamic content sharing, and rich communication features, making it appealing for enhancing engagement.

Room for Improvement: IBM FileNet could benefit from simplified deployment and more intuitive user interfaces. Improvements in integration flexibility and document retrieval speed could enhance its offering. Jive might enhance its data storage capabilities, provide more extensive support for large enterprise deployments, and improve integration with existing enterprise systems.

Ease of Deployment and Customer Service: IBM FileNet’s deployment complexity is suitable for large enterprises requiring tailored configurations, complemented by personalized support. In contrast, Jive offers a simpler deployment process, valuable for organizations needing quick setup and straightforward customer support that promotes user-friendly solutions.

Pricing and ROI: IBM FileNet typically requires a larger initial investment, which can extend the period needed for ROI, but is justified by its extensive capabilities for those requiring robust content management. Jive provides a lower entry cost leading to faster ROI, especially for businesses prioritizing increased productivity and collaboration.

To learn more, read our detailed IBM FileNet vs. Jive Report (Updated: December 2025).

Buyer's Guide

IBM FileNet vs. Jive

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

2nd

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

105

Ranking in other categories

No ranking in other categories

Jive

Ranking in Enterprise Content Management

31st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Web Content Management (31st), Corporate Portals (Enterprise Information Portals) (7th), Enterprise Social Software (13th), Knowledge Management Software (16th), Enterprise Intranet (7th)

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of IBM FileNet is 6.5%, down from 10.0% compared to the previous year. The mindshare of Jive is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
IBM FileNet	6.5%
Jive	0.7%
Other	92.8%

Enterprise Content Management

Featured Reviews

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

Business workflows have been automated and document processes are streamlined at large scale

I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.

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Gian DE Bernardi

VP - International Business at Amtex S.A.

A flexible solution that improves our administrative efficiency

We use Jive-n for followups on details regarding purchase orders, shipping documents, and other information We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge. This solution provides great flexibility of permission…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."

"It has a robust API. We are able to have systems communicate with each other, and do business process automation."

"The product is very stable."

"It allows for multiple people to access content simultaneously."

"IBM FileNet can scale phenomenally, performance is good, security is good, and everything about it is strong."

"The beauty is the response time. It is very good nowadays within the platform."

"It has a straightforward approach to the install."

"The product is robust and can process a lot of documents for enterprise content management."

More IBM FileNet pros

"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."

Cons

"The response time and resolution of issues by technical support need improvement."

"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."

"FileNet and similar enterprise-level tools require substantial costs, starting in the millions, which limits their use to large enterprises."

"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."

"As the era is changing to AI, I believe IBM FileNet needs to focus more on AI capabilities."

"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."

"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."

"If there was more AI capability, into Watson, that would be a benefit."

More IBM FileNet cons

"The search engine could be improved and also provide some kind of indexing."

Pricing and Cost Advice

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"FileNet is quite expensive, although Documentum is expensive too."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"The platform is inexpensive."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

More IBM FileNet pricing and cost advice

Information not available

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Aug 23, 2013

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

Government

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	13
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	5

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...

See all answers

What needs improvement with IBM FileNet?

We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we prim...

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Comparisons

OpenText Content Management vs IBM FileNet

Compared 14% of the time

SharePoint vs IBM FileNet

Compared 13% of the time

Hyland OnBase vs IBM FileNet

Compared 10% of the time

Alfresco vs IBM FileNet

Compared 9% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 8% of the time

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Slack Business - Enterprise vs Jive

Compared 26% of the time

Atlassian Confluence vs Jive

Compared 15% of the time

Microsoft Teams vs Jive

Compared 12% of the time

Workplace by Facebook vs Jive

Compared 12% of the time

Adobe Experience Manager vs Jive

Compared 11% of the time

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Product Reports

Buyer's Guide

IBM FileNet

January 2026

Download IBM FileNet product report

Buyer's Guide

Jive

January 2026

Download Jive product report

Also Known As

No data available

Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Jive Software

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.

Buyer's Guide

IBM FileNet vs. Jive

December 2025

Free Report: IBM FileNet vs. Jive

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