IBM Cloud Identity Service vs SailPoint Identity Security Cloud comparison

IBM and SailPoint are both solutions in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category. IBM is ranked #30, while SailPoint is ranked #3 with an average rating of 8.2. IBM holds a 0.4% mindshare in IAMS, compared to SailPoint’s 11.2% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 96% of SailPoint users who would recommend it.

IBM Cloud Identity Service

Read 3 IBM Cloud Identity Service reviews

196 Views
108 Comparison Views

100% willing to recommend

SailPoint Identity Security...

Read 70 SailPoint Identity Security Cloud reviews

3,780 Views
2,677 Comparison Views

96% willing to recommend

IBM Cloud Identity Service

SailPoint Identity Security...

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Executive SummaryUpdated on Dec 2, 2024

SailPoint Identity Security Cloud and IBM Cloud Identity Service compete in the identity management solutions category. SailPoint is favored for its pricing and support efficiency, while IBM stands out with extensive features that are compelling for enterprises seeking advanced capabilities.

Features: SailPoint offers advanced automated lifecycle management, intuitive user experience, and sophisticated compliance controls. IBM provides seamless integration capabilities, robust analytics features, and customization options.

Ease of Deployment and Customer Service: SailPoint offers a streamlined deployment process and responsive support, enhancing user satisfaction. IBM provides a flexible deployment architecture and comprehensive service options, making it suitable for complex organizational needs.

Pricing and ROI: SailPoint has a competitive pricing model with rapid ROI, appealing to budget-conscious organizations. IBM, with higher initial costs, offers feature-rich capabilities and long-term strategic benefits, favoring enterprises seeking extensive identity management.

To learn more, read our detailed IBM Cloud Identity Service vs. SailPoint Identity Security Cloud Report (Updated: April 2025).

Buyer's Guide

IBM Cloud Identity Service vs. SailPoint Identity Security Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Cloud Identity Service

Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)

30th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

SailPoint Identity Security...

Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

User Provisioning Software (1st), Identity Management (IM) (2nd), SaaS Management Platforms (2nd), Cloud Infrastructure Entitlement Management (CIEM) (1st)

Mindshare comparison

As of May 2025, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Service is 0.4%, down from 0.5% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 11.2%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Featured Reviews

Baba Sally

Head of Advisory at a tech company with 501-1,000 employees

All of its features are valuable but the support needs improvement

It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process The support needs improvement. I have been using IBM Cloud Identity Service for the last five years. It is stable. It is scalable. We have 5,000 users using this…

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Praveen Jalumuru

Technical Project Manager & Senior Security Architect at Tech Mahindra Limited

Enhanced automation and AI-driven integration offer significant time savings

The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications. Its code-less drag-and-drop functionality allows for easier adjustments, and it provides strong support with reduced SLAs compared to SailPoint IQ.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."

"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."

"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."

"The tool is quite stable and user-friendly."

"The initial setup isn't so difficult."

"Access certification and provisioning are two of the solutions most valuable features."

"It offers a single source of truth. Everything can be handled from one tier."

"The customer service is excellent, with quick response times and comprehensive support from the SailPoint team."

"The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube."

"The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides."

"This solution has improved our organization through its ease of application onboarding, approvals, provisioning, and lifecycle UI performance."

More SailPoint Identity Security Cloud pros

Cons

"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."

"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."

"The solution, in general, is quite expensive."

"There's a lot of customization required to improve the user experience."

"There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read."

"There are more functionalities in the Cloud that could be explored."

"The UI is complex."

"The UI of the solution could be more customizable so we could change the workflows to suit our needs."

"Competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap."

"SailPoint IdentityIQ could be cheaper."

More SailPoint Identity Security Cloud cons

Pricing and Cost Advice

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."

"The pricing is based on the number of users and is reasonable."

"They are expensive."

"SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing."

"It is a costly solution. Its cost, for sure, should be reduced."

"The pricing is a little bit higher than other tools."

"You do pay one price for the license but that price depends on what you choose to include as far as the optional modules go."

"It is affordable licensing."

"We pay an annual licensing cost for SailPoint IdentityIQ."

More SailPoint Identity Security Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Identity and Access Management as a Service (IDaaS) (IAMaaS) solutions are best for your needs.

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

How does Sailpoint IdentityIQ compare with CyberArk PAM?

We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...

See all answers

What is your experience regarding pricing and costs for SailPoint IdentityIQ?

The product is expensive. People need to opt for a licensing plan for one year or three years.

See all answers

What advice do you have for others considering SailPoint IdentityIQ?

You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.

See all answers

Comparisons

IBM Security Verify Access vs IBM Cloud Identity Service

Compared 100% of the time

More IBM Cloud Identity Service Competitors

Saviynt vs SailPoint Identity Security Cloud

Compared 16% of the time

One Identity Manager vs SailPoint Identity Security Cloud

Compared 9% of the time

Microsoft Entra ID vs SailPoint Identity Security Cloud

Compared 7% of the time

Okta Workforce Identity vs SailPoint Identity Security Cloud

Compared 5% of the time

Microsoft Identity Manager vs SailPoint Identity Security Cloud

Compared 4% of the time

More SailPoint Identity Security Cloud Competitors

Product Reports

Buyer's Guide

Identity and Access Management as a Service (IDaaS) (IAMaaS)

May 2025

Download IBM Cloud Identity Service product report

Buyer's Guide

SailPoint Identity Security Cloud

April 2025

SailPoint Identity Security Cloud report

Download SailPoint Identity Security Cloud product report

Also Known As

No data available

IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello

Overview

Whether your applications are custom, your business processes complex, or you're looking for world-class professional services and project management to coordinate each step of your project, IBM Cloud Identity Service is uniquely suited to serve organizations with out-of-the box challenges.

IBM Cloud Identity Service can be designed to help with the full lifecycle of implementation and operations, including discovery, planning, project management, integration engineering and more – expertly delivered by IBM's global staff of identity professionals.

IBM

SailPoint Identity Security Cloud specializes in identity, access management, and governance, focusing on user lifecycle automation, compliance, certifications, and reporting, handling both on-premise and cloud deployments.

Organizations use SailPoint Identity Security Cloud for seamless onboarding, offboarding, password resets, and provisioning, integrating with Active Directory and Office 365. Its centralized account views and enhanced security controls support identity management, policy evaluation, risk assessment, and role-based access control. Clients benefit from its stability, scalability, and customized access control features, reducing workloads and ensuring effective provisioning.

What are the most important features of SailPoint Identity Security Cloud?

Compliance Capabilities: Extensive features ensuring regulatory adherence.
Out-of-the-Box Connectors: Numerous pre-built integrations for rapid deployment.
User-Friendly Interface: Simplified navigation and user experience.
Identity Data Warehouse: Centralized data storage for streamlined management.
Seamless Integration: Smooth connections with popular applications like Active Directory and Office 365.
Proactive Access Revocation: Preemptive measures to manage access rights.
Stability, Scalability, Flexibility: Robust performance with adaptable customization.
AI-Driven Automation: Machine learning for streamlined approval processes.
Certification & Lifecycle Management: Comprehensive tools for managing user lifecycles and access certification.
Reporting: Detailed reports for insights and compliance monitoring.

What benefits and ROI should users look for in reviews?

Centralized Account Views: Consolidated management and oversight of user accounts.
Enhanced Security Controls: Improved measures for safeguarding sensitive data.
Reduced Workload: Decreased efforts in certification and access management processes.
Effective Provisioning: Seamless and accurate granting and revoking of access rights.
Scalability and Flexibility: Ability to scale with business growth and customize per requirements.

SailPoint Identity Security Cloud is deployed across various industries including finance, healthcare, and retail, offering tailored solutions for compliance, risk management, and efficient identity lifecycle management. Its integration capabilities with industry-specific applications and robust AI-driven features enhance operational efficiency and security in these sectors.

SailPoint

Sample Customers

Baxter Healthcare,

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Buyer's Guide

IBM Cloud Identity Service vs. SailPoint Identity Security Cloud

April 2025

Free Report: IBM Cloud Identity Service vs. SailPoint Identity Security Cloud

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