IBM Business Automation Workflow vs OpenText MBPM comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #14 with an average rating of 7.4, while OpenText is ranked #39. IBM holds a 2.2% mindshare in BPM, compared to OpenText’s 0.4% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Business Automation Wor...

Read 25 IBM Business Automation Workflow reviews

1,999 Views
945 Comparison Views

84% willing to recommend

OpenText MBPM

Read 2 OpenText MBPM reviews

356 Views
163 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

OpenText MBPM

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Executive SummaryUpdated on Dec 18, 2024

OpenText MBPM and IBM Business Automation Workflow are two leading business process management solutions. IBM Business Automation Workflow offers a more robust feature set and overall value proposition, while OpenText MBPM is praised for ease of use and cost-effectiveness.

Features: OpenText MBPM offers flexible workflow design, seamless integration with enterprise systems, and a user-friendly setup. IBM Business Automation Workflow excels with advanced automation capabilities, enhanced analytics support, and greater process transparency for optimization.

Ease of Deployment and Customer Service: OpenText MBPM is known for its straightforward deployment and effective customer support, which facilitates a hassle-free implementation process. IBM Business Automation Workflow has a more complex deployment strategy but provides extensive service options and resources for troubleshooting.

Pricing and ROI: OpenText MBPM offers competitive setup costs, providing swift ROI through efficient implementation. IBM Business Automation Workflow necessitates a higher initial investment but delivers significant long-term returns due to its comprehensive capabilities.

To learn more, read our detailed IBM Business Automation Workflow vs. OpenText MBPM Report (Updated: June 2025).

Buyer's Guide

IBM Business Automation Workflow vs. OpenText MBPM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText MBPM

Ranking in Business Process Management (BPM)

39th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.3% compared to the previous year. The mindshare of OpenText MBPM is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is suitable for knowledge management processes."

"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."

"The business process modeling is the most valuable feature."

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."

"This product is tightly integrated with the RPA automation process."

"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."

"It's a flexible solution."

"The system is fully customizable, very resilient, and fault-tolerant."

More IBM Business Automation Workflow pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

Cons

"From what I understand, in the next release they're actually going to combine all of this together as one integrated solution... If we could have one unified way to build a solution, that would really help."

"Improvements could be made in debugging and troubleshooting."

"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"The development UI is sometimes a little slow."

More IBM Business Automation Workflow cons

"There are shortcomings in the solution's support and documentation part."

"The user interface could be better in OpenText MBPM."

Pricing and Cost Advice

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"While it can be quite costly, it offers significant benefits for users."

"Licensing varies by use-case."

"The solution has saved us time."

"Our license is on a three-year term."

"The product is expensive."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

More IBM Business Automation Workflow pricing and cost advice

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

"There is an annual license to use OpenText MBPM."

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Top Industries

By visitors reading reviews

Financial Services Firm

36%

Computer Software Company

Government

Insurance Company

Computer Software Company

19%

Government

12%

Financial Services Firm

12%

Insurance Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

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What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

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Comparisons

Camunda vs IBM Business Automation Workflow

Compared 31% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 24% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 11% of the time

Appian vs IBM Business Automation Workflow

Compared 8% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 6% of the time

More IBM Business Automation Workflow Competitors

Appian vs OpenText MBPM

Compared 38% of the time

IBM Case Foundation vs OpenText MBPM

Compared 32% of the time

Apache Airflow vs OpenText MBPM

Compared 30% of the time

More OpenText MBPM Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

June 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

Business Process Management (BPM)

June 2025

Download OpenText MBPM product report

Also Known As

Business Automation Workflow

Metastorm BPM

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

OpenText

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

Buyer's Guide

IBM Business Automation Workflow vs. OpenText MBPM

June 2025

Free Report: IBM Business Automation Workflow vs. OpenText MBPM

Find out what your peers are saying about IBM Business Automation Workflow vs. OpenText MBPM and other solutions. Updated: June 2025.

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