IBM Business Automation Workflow vs OpenText MBPM comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #13 with an average rating of 7.7, while OpenText is ranked #38. IBM holds a 1.9% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Business Automation Wor...

Read 25 IBM Business Automation Workflow reviews

1,825 Views
1,825 Comparison Views

84% willing to recommend

OpenText MBPM

Read 2 OpenText MBPM reviews

430 Views
366 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

OpenText MBPM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText MBPM and IBM Business Automation Workflow are two leading business process management solutions. IBM Business Automation Workflow offers a more robust feature set and overall value proposition, while OpenText MBPM is praised for ease of use and cost-effectiveness.

Features: OpenText MBPM offers flexible workflow design, seamless integration with enterprise systems, and a user-friendly setup. IBM Business Automation Workflow excels with advanced automation capabilities, enhanced analytics support, and greater process transparency for optimization.

Ease of Deployment and Customer Service: OpenText MBPM is known for its straightforward deployment and effective customer support, which facilitates a hassle-free implementation process. IBM Business Automation Workflow has a more complex deployment strategy but provides extensive service options and resources for troubleshooting.

Pricing and ROI: OpenText MBPM offers competitive setup costs, providing swift ROI through efficient implementation. IBM Business Automation Workflow necessitates a higher initial investment but delivers significant long-term returns due to its comprehensive capabilities.

To learn more, read our detailed IBM Business Automation Workflow vs. OpenText MBPM Report (Updated: September 2025).

Buyer's Guide

IBM Business Automation Workflow vs. OpenText MBPM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

13th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText MBPM

Ranking in Business Process Management (BPM)

38th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.9%, down from 2.2% compared to the previous year. The mindshare of OpenText MBPM is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Business Automation Workflow	1.9%
OpenText MBPM	0.5%
Other	97.6%

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."

"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."

"The most important aspect is that it helped us focus on the business process perspective."

"It is the only product that includes capture content management and a process suite, as well as rules in RPA."

"The system is fully customizable, very resilient, and fault-tolerant."

"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."

"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."

More IBM Business Automation Workflow pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

Cons

"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."

"In terms of improvement, it could be less complex."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"Requires a lot of customization code writing which could be reduced."

"I feel that the features are not user-friendly."

"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"The monitoring features must be improved."

More IBM Business Automation Workflow cons

"There are shortcomings in the solution's support and documentation part."

"The user interface could be better in OpenText MBPM."

Pricing and Cost Advice

"When you compare with Laserfiche and M-Files, IBM is expensive."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"Licensing varies by use-case."

"The product is expensive."

"While it can be quite costly, it offers significant benefits for users."

"The solution has saved us time."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"Our license is on a three-year term."

More IBM Business Automation Workflow pricing and cost advice

"There is an annual license to use OpenText MBPM."

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

32%

Computer Software Company

Insurance Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	16

No data available

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

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What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

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Comparisons

Camunda vs IBM Business Automation Workflow

Compared 28% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 21% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 11% of the time

Appian vs IBM Business Automation Workflow

Compared 8% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 7% of the time

More IBM Business Automation Workflow Competitors

Apache Airflow vs OpenText MBPM

Compared 33% of the time

Appian vs OpenText MBPM

Compared 23% of the time

IBM Case Foundation vs OpenText MBPM

Compared 23% of the time

IBM BPM vs OpenText MBPM

Compared 21% of the time

More OpenText MBPM Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

September 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

Business Process Management (BPM)

October 2025

Download OpenText MBPM product report

Also Known As

Business Automation Workflow

Metastorm BPM

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

OpenText

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

Buyer's Guide

IBM Business Automation Workflow vs. OpenText MBPM

September 2025

Free Report: IBM Business Automation Workflow vs. OpenText MBPM

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