IBM Business Automation Workflow vs OpenText MBPM comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #12 with an average rating of 8.2, while OpenText is ranked #38. IBM holds a 1.7% mindshare in BPM, compared to OpenText’s 0.9% mindshare. Additionally, 84% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Business Automation Wor...

Read 25 IBM Business Automation Workflow reviews

1,886 Views
1,886 Comparison Views

84% willing to recommend

OpenText MBPM

Read 2 OpenText MBPM reviews

606 Views
558 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

OpenText MBPM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText MBPM and IBM Business Automation Workflow are two leading business process management solutions. IBM Business Automation Workflow offers a more robust feature set and overall value proposition, while OpenText MBPM is praised for ease of use and cost-effectiveness.

Features: OpenText MBPM offers flexible workflow design, seamless integration with enterprise systems, and a user-friendly setup. IBM Business Automation Workflow excels with advanced automation capabilities, enhanced analytics support, and greater process transparency for optimization.

Ease of Deployment and Customer Service: OpenText MBPM is known for its straightforward deployment and effective customer support, which facilitates a hassle-free implementation process. IBM Business Automation Workflow has a more complex deployment strategy but provides extensive service options and resources for troubleshooting.

Pricing and ROI: OpenText MBPM offers competitive setup costs, providing swift ROI through efficient implementation. IBM Business Automation Workflow necessitates a higher initial investment but delivers significant long-term returns due to its comprehensive capabilities.

To learn more, read our detailed IBM Business Automation Workflow vs. OpenText MBPM Report (Updated: December 2025).

Buyer's Guide

IBM Business Automation Workflow vs. OpenText MBPM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

12th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText MBPM

Ranking in Business Process Management (BPM)

38th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.7%, down from 2.1% compared to the previous year. The mindshare of OpenText MBPM is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
IBM Business Automation Workflow	1.7%
OpenText MBPM	0.9%
Other	97.4%

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The system is fully customizable, very resilient, and fault-tolerant."

"The most valuable feature is automation, which is quite strong and we are quite happy with it."

"The system is fully customizable, very resilient, and fault-tolerant."

"The most important aspect is that it helped us focus on the business process perspective."

"Its interface is well-designed and user-friendly"

"IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now."

"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."

"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."

More IBM Business Automation Workflow pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

Cons

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"I feel that the features are not user-friendly."

"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."

"The main areas which need improvement are specifically around reporting and analytics."

More IBM Business Automation Workflow cons

"The user interface could be better in OpenText MBPM."

"There are shortcomings in the solution's support and documentation part."

Pricing and Cost Advice

"Our license is on a three-year term."

"The solution has saved us time."

"Licensing varies by use-case."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"While it can be quite costly, it offers significant benefits for users."

More IBM Business Automation Workflow pricing and cost advice

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

"There is an annual license to use OpenText MBPM."

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Top Industries

By visitors reading reviews

Financial Services Firm

31%

Computer Software Company

Insurance Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	16

No data available

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

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What needs improvement with IBM Business Automation Workflow?

Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial. Additionally, the user interface could be more visually appealin...

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Comparisons

Camunda vs IBM Business Automation Workflow

Compared 19% of the time

IBM BPM vs IBM Business Automation Workflow

Compared 15% of the time

Apache Airflow vs IBM Business Automation Workflow

Compared 8% of the time

Pega Platform vs IBM Business Automation Workflow

Compared 8% of the time

Appian vs IBM Business Automation Workflow

Compared 7% of the time

More IBM Business Automation Workflow Competitors

IBM BPM vs OpenText MBPM

Compared 21% of the time

IBM Case Foundation vs OpenText MBPM

Compared 20% of the time

Apache Airflow vs OpenText MBPM

Compared 20% of the time

Appian vs OpenText MBPM

Compared 15% of the time

OpenText Process Automation vs OpenText MBPM

Compared 14% of the time

More OpenText MBPM Competitors

Product Reports

Buyer's Guide

IBM Business Automation Workflow

January 2026

Download IBM Business Automation Workflow product report

Buyer's Guide

Business Process Management (BPM)

January 2026

Download OpenText MBPM product report

Also Known As

Business Automation Workflow

Metastorm BPM

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

OpenText

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

Buyer's Guide

IBM Business Automation Workflow vs. OpenText MBPM

December 2025

Free Report: IBM Business Automation Workflow vs. OpenText MBPM

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