Hyland RPA vs Jacada Intelligent Agent Engagement comparison

Hyland and Jacada are both solutions in the Robotic Process Automation (RPA) category. Hyland is ranked #38, while Jacada is ranked #45. Hyland holds a 0.3% mindshare in RPA, compared to Jacada’s 0.3% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Jacada users who would recommend it.

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Executive Summary

We performed a comparison between Hyland RPA and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: June 2025).

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of June 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.7%, up from 1.0% compared to the previous year. The mindshare of Hyland RPA is 0.3%, down from 0.3% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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reviewer1638135

Works at a tech services company with 201-500 employees

A scalable solution which is easy to install and use

I do not use the solution personally as I am not the end-user. It is merely one of the solutions that we offer to our customers. We act as consultants, solution providers. We have around 60 customers who are using the solution. I would, for sure, recommend the solution to others. I consider the profile of the project to be quite good at the moment. I rate Another Monday as a nine out of ten.

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Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Web scraping is quite good since it offers a lot of possibilities."

"The most valuable features for my client are timing and scheduling."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."

"It gives us a central place to schedule tasks and run them distributed."

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

More Automate pros

"The initial setup is very quick."

"The initial setup was fairly straightforward."

Cons

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"The documentation is not that great."

"The solution has a very weak knowledge base."

"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."

"The interface could be more user-friendly and easier to navigate."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"The OCR for Hebrew text needs to be improved."

More Automate cons

"The solution should come with language customization, which would simplify its use for our customers."

"They need to create a workflow system."

Pricing and Cost Advice

"It comes with a package that costs approximately $20,000 USD per year."

"Once you buy the software, you just pay for the support for backend help."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

More Automate pricing and cost advice

"There is no licensing fee for our customers."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

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Comparisons

Microsoft Power Automate vs Automate

Compared 34% of the time

UiPath Platform vs Automate

Compared 33% of the time

Blue Prism vs Automate

Compared 9% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 7% of the time

More Automate Competitors

UiPath Platform vs Hyland RPA

Compared 100% of the time

More Hyland RPA Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 57% of the time

UiPath Platform vs Jacada Intelligent Agent Engagement

Compared 43% of the time

More Jacada Intelligent Agent Engagement Competitors

Product Reports

Buyer's Guide

Automate

June 2025

Download Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

Download Hyland RPA product report

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Also Known As

HelpSystems Automate, Automate

Another Monday

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

Hyland RPA is designed to enhance automation processes within enterprises by streamlining repetitive tasks. It provides businesses with tools to improve efficiency and productivity.

Hyland RPA automates workflow processes, allowing for the efficient handling of repetitive and complex tasks. It integrates seamlessly with existing systems, ensuring minimal disruption. Companies seeking to optimize operations through automation will find its capabilities invaluable.

What features stand out in Hyland RPA?

Seamless Integration: Offers compatibility with existing IT infrastructures.
Customizable Automation: Tailors workflows according to specific business needs.
Scalability: Easily handles increasing workloads and expansions.

What benefits should be evaluated in Hyland RPA?

Enhanced Productivity: Reduces manual effort, freeing up staff for higher-value tasks.
Error Reduction: Minimizes mistakes through consistent automated processes.
Cost Efficiency: Reduces operating costs by optimizing workloads and resource use.

Hyland RPA finds implementation across numerous industries, including healthcare and finance. In healthcare, it automates patient record entries, ensuring data accuracy and compliance. In finance, it optimizes transaction processing, reducing processing times and improving accuracy. The versatility of Hyland RPA allows businesses to employ it in several industry-specific applications, delivering tangible improvements in process efficiency.

Hyland

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Jacada

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

ING, Vodafone, T-Mobile, Billbox

Humana, Turk Telekom, Leumi Card

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

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