

Sales Creatio and HubSpot CRM are both major players in the CRM market. Sales Creatio stands out for its customization capabilities and workflow automation, yet HubSpot CRM holds the upper hand with its extensive marketing integrations.
Features: Sales Creatio offers advanced workflow automation, customizable dashboards, and a robust contact management system. HubSpot CRM provides powerful marketing tools, seamless integration with multiple platforms, and a comprehensive sales pipeline.
Room for Improvement: Sales Creatio could improve its marketing integration options, simplify its user interface, and enhance scalability for larger enterprises. HubSpot CRM might enhance customization flexibility, offer deeper workflow automation, and extend offline capabilities.
Ease of Deployment and Customer Service: HubSpot CRM features an intuitive deployment process with extensive online resources and efficient support, benefitting from a self-service model. Sales Creatio provides a more tailored deployment experience through personalized customer service, focusing on a customer-first approach.
Pricing and ROI: Sales Creatio usually involves higher setup costs, but users often appreciate a significant ROI due to customization and scalability. HubSpot CRM is praised for its lower upfront costs, offering substantial ROI through a free tier and scalable pricing plans, appealing broadly to budget-conscious businesses.
HubSpot's customer service is excellent and fast.
Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
HubSpot CRM is a scalable solution.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
Downtime is very rare.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
A better CRM can be achieved by providing more customization features.
The response time is slow.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
The marketplace is complicated for customers and primarily benefits partners.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The main benefit that HubSpot CRM provides for me is that I can complete a campaign and rather than sending metrics to my sales team manually, I can customize them ad hoc based on the requirement.
The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.
The drag-and-drop campaign designer in Creatio may be advanced, and the platform has a very advanced no-code editor, where business analysts can work as no-code developers.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
| Product | Mindshare (%) |
|---|---|
| HubSpot CRM | 1.3% |
| Sales Creatio | 1.0% |
| Other | 97.7% |


| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 5 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
HubSpot CRM offers lead tracking, marketing automation, and robust integrations with a user-friendly platform and intuitive workflows, also available in a free version. Its real-time updates and seamless integration with tools like Salesforce, Outlook, and LinkedIn are highly appreciated.
HubSpot CRM provides flexibility in client data centralization, customizable reporting, and advanced sales automation. Its easy onboarding, pre-population of details from URLs, and efficient sequence management enhance user experience. However, improvement in integration capabilities, pricing structure, interface complexity, and technical support are recommended. Users also experience challenges with email automation, data organization, and mobile app functionality. More pre-packaged features could improve efficiency and user-friendly deployment.
What are the key features of HubSpot CRM?In industries like marketing, sales, and client management, organizations rely on HubSpot CRM to track opportunities, manage communication, and automate campaigns. They integrate with other tools for smooth operations and analyze customer data to enhance marketing content, monitor website traffic, and track engagement.
Sales Creatio is a configurable platform offering low-code customization and integration capabilities. Key features include quick implementation and hosting flexibility. It's suitable for team collaboration in medium to large enterprises managing sales processes with ease.
Sales Creatio delivers a seamless experience for B2B sales, supporting users in managing sales cycles such as lead qualification and contract finalization. It provides advanced analytics and automation tools with a drag-and-drop interface, requiring no deep programming expertise. Users benefit from robust integration capabilities and GDPR compliance. It is capable of hosting both on-premises and in the cloud, offering customization for manufacturing and production sectors. However, there are areas for improvement, particularly in customization, calendar functionality, and marketing documentation. The mobile app, field service features, and API development warrant enhancements, while pricing could be a concern for smaller companies.
What are the key features of Sales Creatio?Sales Creatio is implemented in industries such as manufacturing and distribution, where it manages end-to-end sales processes and enhances team oversight through insightful dashboards and reports. It aids in lead generation and supports client solutions with ticket systems, primarily benefiting medium to large enterprises by focusing on customization and BPMN capabilities for manufacturing and production.
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