HubSpot CRM vs Kapture CRM comparison

HubSpot and Kapture CRM are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.2, while Kapture CRM is ranked #54. HubSpot holds a 1.2% mindshare in CRM, compared to Kapture CRM’s 0.6% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 100% of Kapture CRM users who would recommend it.

HubSpot CRM

Read 49 HubSpot CRM reviews

2,391 Views
2,271 Comparison Views

98% willing to recommend

Kapture CRM

Read 1 Kapture CRM review

712 Views
684 Comparison Views

100% willing to recommend

HubSpot CRM

Kapture CRM

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Executive Summary

We performed a comparison between HubSpot CRM and Kapture CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Kapture CRM

Ranking in CRM

54th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of HubSpot CRM is 1.2%, down from 1.9% compared to the previous year. The mindshare of Kapture CRM is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
HubSpot CRM	1.2%
Kapture CRM	0.6%
Other	98.2%

CRM

Featured Reviews

reviewer2396643

Founder at a marketing services firm with 1-10 employees

Has streamlined customer interaction tracking but the pricing structure needs more flexibility

The biggest constraint with HubSpot CRM is their pricing. Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement. Because we are using a free module of HubSpot CRM, we certainly see some value in it. We have been willing to pay HubSpot CRM money in the past. We certainly see an ROI out of that. The constraint is that they require a year-long commitment of minimum number of users. Our number of users is lesser than the commitment that they require. They require minimum five users to be signed into HubSpot CRM. Normally within the organization, there are only two or three people who use it. From that point of view, the seat cost and annual commitment are some of the things where we currently don't see a lot of value in using it.

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Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy to use and easy to setup CRM software, with good stability and scalability."

"The solution's most valuable features stem mostly from the sequencing of marketing automation."

"The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable."

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

"HubSpot CRM is one of the best CRMs I have used."

"The reporting is very flexible."

"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."

"If you're planning to use HubSpot CRM for marketing and sales support, it's a great tool, and you can automate what you view on every account, every day in the pipeline."

More HubSpot CRM pros

"The software sends automated messages for customers' birthdays and anniversaries."

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

Cons

"HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality."

"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."

"The biggest constraint with HubSpot CRM is their pricing. Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement."

"We had a problem with the tool’s stability once."

"A better CRM can be achieved by providing more customization features."

"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."

"HubSpot CRM could be flexible and customizable."

"An area to be improved in HubSpot CRM is its customization capabilities."

More HubSpot CRM cons

"One or two leads may go missing due to downtime."

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

Pricing and Cost Advice

"The cost of HubSpot CRM is less than the cost of Freshsales."

"The pricing is reasonable."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"The price of the solution could improve because it is expensive."

"There is a cost for the solution. However, I am not aware of the price."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"HubSpot CRM is affordable."

More HubSpot CRM pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

12%

Comms Service Provider

Performing Arts

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...

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Product Reports

Buyer's Guide

HubSpot CRM

March 2026

Download HubSpot CRM product report

Buyer's Guide

CRM

March 2026

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Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

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