HubSpot CRM vs Kapture CRM comparison

HubSpot and Kapture CRM are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.4, while Kapture CRM is ranked #57. HubSpot holds a 2.4% mindshare in CRM, compared to Kapture CRM’s 0.3% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 100% of Kapture CRM users who would recommend it.

HubSpot CRM

Read 48 HubSpot CRM reviews

1,113 Views
1,024 Comparison Views

98% willing to recommend

Kapture CRM

Read 1 Kapture CRM review

235 Views
132 Comparison Views

100% willing to recommend

HubSpot CRM

Kapture CRM

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Executive Summary

We performed a comparison between HubSpot CRM and Kapture CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Kapture CRM

Ranking in CRM

57th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of HubSpot CRM is 2.4%, up from 2.0% compared to the previous year. The mindshare of Kapture CRM is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was quite stable. I didn't notice any specific issues or downtime"

"The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list."

"The setup is very easy."

"Easy to use and easy to setup CRM software, with good stability and scalability."

"It's highly reliable, and the flexibility it offers is noteworthy."

"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."

"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us."

"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."

More HubSpot CRM pros

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"The software sends automated messages for customers' birthdays and anniversaries."

Cons

"The product is not very scalable."

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."

"The solution's email capabilities could be improved."

"There is no option to remove duplicate constant contacts."

"Invoices were the thing we were thinking should be part of the solution, and that's been added now."

"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."

"The only problem with HubSpot at the moment is the pricing models."

"HubSpot CRM could improve by reducing the price."

More HubSpot CRM cons

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

Pricing and Cost Advice

"HubSpot CRM is affordable."

"We are using HubSpot CRM’s free version."

"The price of the solution could improve because it is expensive."

"The pricing is in a midrange if you line up the marketing tools."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"We use a paid version of Hubspot and we have an annual license."

"The pricing is reasonable."

More HubSpot CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

11%

Government

10%

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

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What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

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What is your primary use case for HubSpot CRM?

I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...

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Compared 100% of the time

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Product Reports

Buyer's Guide

HubSpot CRM

July 2025

Download HubSpot CRM product report

Buyer's Guide

CRM

July 2025

Download Kapture CRM product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

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