We performed a comparison between HubSpot CRM and Kapture CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent."
"The most valuable feature is their marketing automation service and sales lead management."
"It's very easy to use and configure HubSpot CRM."
"It's highly reliable, and the flexibility it offers is noteworthy."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"I like how you can track one account from marketing to closing the deal. For example, suppose you generated a lead through marketing, you can then track it through to when the deal is closed."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."
"The software sends automated messages for customers' birthdays and anniversaries."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"The initial setup could be faster as it currently takes a lot of time."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"HubSpot CRM could be flexible and customizable."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"One or two leads may go missing due to downtime."
"While generating graphical representations, the software got hung."
Earn 20 points
HubSpot CRM is ranked 9th in CRM with 35 reviews while Kapture CRM is ranked 57th in CRM. HubSpot CRM is rated 8.2, while Kapture CRM is rated 10.0. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Kapture CRM is most compared with Salesforce Sales Cloud.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
