We performed a comparison between HubSpot CRM and HubSpot Marketing Hub based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The initial setup process is straightforward."
"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"HubSpot CRM helps our company to organize and track a high number of leads easily."
"The reporting is very flexible."
"It's very easy to use and configure HubSpot CRM."
"Stability-wise, I rate the solution a ten out of ten."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"We can choose the necessary stages as per the lead, and update it accordingly, then proceed it further."
"Marketing Hub does an incredible job of tracking and updating client records. The reporting has been enhanced, so you can do just about any type of reporting with it and export to Excel if necessary. They just came out with a considerable upgrade a few months ago, which really helped on the reporting side."
"I find HubSpot Marketing Hub's user interface very intuitive and easy to navigate, which is something I really appreciate."
"It has eased managing the sales team and the sales journey right from setting up appointments."
"It's my understanding that the initial setup is a straightforward process."
"If we are having any difficulties, I can easily reach out to support executives and have a resolution. I am not sure if we paid for the technical support."
"The solution helps me to structure and track marketing and sales emails."
"Customer support is helpful and responsive."
"HubSpot CRM could be flexible and customizable."
"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."
"An area to be improved in HubSpot CRM is its customization capabilities."
"HubSpot CRM could improve in integration with other solutions."
"I cannot upload a long recorded Zoom conversation to HubSpot."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."
"HubSpot CRM integration needs improvement."
"There are some issues with HubSpot Marketing Hub with receiving notifications. It was too difficult to understand, and it requires a lot of effort. Configuration could be simplified."
"The search and questions aren't as intuitive as I would expect from a platform like this."
"The solution is not recommended for launching investment."
"HubSpot Marketing Hub’s user interface could be more accessible for a regular user to understand."
"Some customized reachouts might need additional levers or add-ons, especially when automating at scale for specific buying personas. That's when you might need some additional help, in my opinion."
"In terms of drawbacks, I've found that it lacks in-depth analytics and reporting features."
"It would be ideal if there was a way to forward a notification or create notifications for non-HubSpot users."
"The solution does not enable one to know with certainty if another opened an email he had sent."
HubSpot CRM is ranked 9th in CRM with 35 reviews while HubSpot Marketing Hub is ranked 2nd in Marketing Automation with 31 reviews. HubSpot CRM is rated 8.2, while HubSpot Marketing Hub is rated 8.2. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of HubSpot Marketing Hub writes "Offers, email automation, pre-scheduling, greatly enhances our efficiency and provides the granularity we need for in-depth analysis". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas HubSpot Marketing Hub is most compared with Salesforce Marketing Cloud, Marketo, Oracle Eloqua, IBM Watson Campaign Automation and Zeta Marketing Platform.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
