Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.
We set up every email so that 20% goes out with version A, 20% goes out with version B, and then it will on its own decide the winner and send the remaining 60% to whichever one is the winner.
From my personal experience, just having one or two people working on HubSpot Marketing Hub compared to other organizations I've been in that have multiple people definitely provides ROI.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
There's also a really great academy that I use often, both for my own education and as kind of a starting point for any new employees that I hire to make sure that they're up to speed.
Frequently, support is unable to provide meaningful solutions or directions.
Handling around 100 to 150 users is fine.
HubSpot CRM is a scalable solution.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
There are instances when services are down, affecting emails or report production.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
The response time is slow.
Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement.
There is a discrepancy between how emails look in the HubSpot Marketing Hub preview inbox and how they appear when a test email is sent.
It would be better if it had a better way of creating user profiles where I can easily see who has data access to what and why.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
The integration is very good, especially with Adobe and Google.
When discussing campaign performances or strategic planning, it's easy to very quickly pull up the data and display it in an easily digestible form to help make my point and make more data-driven decisions.
The platform allows straightforward segmentation of lists based on criteria like job title and interests, making email targeting precise and effective.
Product | Market Share (%) |
---|---|
HubSpot CRM | 1.6% |
Microsoft Dynamics CRM | 4.4% |
SAP CRM | 3.9% |
Other | 90.1% |
Product | Market Share (%) |
---|---|
HubSpot Marketing Hub | 9.3% |
Salesforce Marketing Cloud | 19.4% |
Marketo | 11.7% |
Other | 59.6% |
Company Size | Count |
---|---|
Small Business | 39 |
Midsize Enterprise | 5 |
Large Enterprise | 8 |
Company Size | Count |
---|---|
Small Business | 27 |
Midsize Enterprise | 6 |
Large Enterprise | 10 |
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.