Huawei eSight vs Splunk ITSI (IT Service Intelligence) comparison

The compared Huawei and Splunk solutions aren't in the same category. Huawei is ranked #9 in NMA , with an average rating of 8.7, and holds a 5.1% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.2, and holds a 2.9% mindshare. Additionally, 72% of Huawei users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Huawei eSight

Read 10 Huawei eSight reviews

900 Views
633 Comparison Views

72% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

238 Views
26 Comparison Views

97% willing to recommend

Huawei eSight

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Huawei eSight and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Network Management Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Huawei eSight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 859,957 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Huawei eSight

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (9th), IT Infrastructure Monitoring (39th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Huawei eSight is designed for Network Management Applications and holds a mindshare of 5.1%, down 5.6% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.9% mindshare, up 1.8% since last year.

Network Management Applications

IT Alerting and Incident Management

Featured Reviews

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Huawei eSight provides businesses with monitoring capabilities of network devices across your network."

"The most important features are alarm management and the visualization of the health of our network devices."

"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."

"The solution's most valuable dashboard features include monitoring storage, resource availability, and hardware alarms."

"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."

"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."

"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."

"We can scale the solution."

More Huawei eSight pros

"ITSI's most valuable feature is that it's easy to integrate DLP."

"One of the excellent features is the service analyzer, which is truly impressive."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"We have a lot of teams using Splunk and they would be blind without it."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."

"The price could be less costly."

"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."

"This solution could be improved by offering monitoring for all devices and not only Huawei devices."

"The variety of license types should be made simpler as, at present, it is complex."

"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."

"It is not a very flexible product."

More Huawei eSight cons

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"We also faced challenges relating to UI development."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The price is very expensive."

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

"The solution’s pricing is reasonable."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is expensive."

"It would have been good if the product cost was much lower."

"Splunk ITSI is expensive compared to other tools."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Huawei eSight?

We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers.

See all answers

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

See all answers

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Product Reports

Buyer's Guide

Network Management Applications

June 2025

Download Huawei eSight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

June 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Marina Bay, CITIC Pacific Mining

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

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