Huawei eSight vs Splunk ITSI (IT Service Intelligence) comparison

The compared Huawei and Splunk solutions aren't in the same category. Huawei is ranked #9 in NMA , with an average rating of 8.7, and holds a 4.5% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.3, and holds a 2.7% mindshare. Additionally, 72% of Huawei users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Huawei eSight

Read 10 Huawei eSight reviews

2,048 Views
840 Comparison Views

72% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,921 Views
263 Comparison Views

97% willing to recommend

Huawei eSight

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Huawei eSight and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Network Management Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Huawei eSight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 867,497 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Huawei eSight

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (9th), IT Infrastructure Monitoring (38th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Huawei eSight is designed for Network Management Applications and holds a mindshare of 4.5%, down 5.4% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.7% mindshare, up 2.2% since last year.

Network Management Applications Market Share Distribution
Product	Market Share (%)
Huawei eSight	4.5%
Cisco DNA Center	22.1%
Cisco Catalyst Center	9.5%
Other	63.9%

Network Management Applications

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.7%
PagerDuty Operations Cloud	22.5%
Opsgenie	13.7%
Other	61.1%

IT Alerting and Incident Management

Featured Reviews

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can scale the solution."

"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."

"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."

"The most important features are alarm management and the visualization of the health of our network devices."

"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."

"One of the most beneficial features of Huawei eSight is its simplicity and ease of use."

"The product is stable."

"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."

More Huawei eSight pros

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"The glass tables are very helpful."

"ITSI includes a feature called a glass table."

"The service analyzer view and automatic creation of incidents are valuable."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"The solution is easy to scale."

"We liked the built-in calculation of health scores."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The variety of license types should be made simpler as, at present, it is complex."

"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."

"It is not a very flexible product."

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."

"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."

"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."

"The price could be less costly."

More Huawei eSight cons

"We'd like them to show more inputs on the dashboard."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"We had issues with support that took a long time to resolve."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The solution’s pricing is reasonable."

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

"The price is very expensive."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"Splunk ITSI is expensive."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk pricing is high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Comms Service Provider

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What do you like most about Huawei eSight?

We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers.

See all answers

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

See all answers

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

Cisco DNA Center vs Huawei eSight

Compared 25% of the time

Zabbix vs Huawei eSight

Compared 18% of the time

SolarWinds NPM vs Huawei eSight

Compared 8% of the time

PRTG Network Monitor vs Huawei eSight

Compared 7% of the time

H3C intelligent Management Center vs Huawei eSight

Compared 7% of the time

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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Grafana vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

Network Management Applications

August 2025

Download Huawei eSight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

August 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Marina Bay, CITIC Pacific Mining

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: Huawei eSight vs. Splunk ITSI (IT Service Intelligence)

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