Google Cloud's operations suite (formerly Stackdriver) vs Splunk ITSI (IT Service Intelligence) comparison

Google and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Google is ranked #26 with an average rating of 8.0, while Splunk is ranked #12 with an average rating of 8.2. Google holds a 1.1% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Google users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Google Cloud's operations s...

Read 10 Google Cloud's operations suite (formerly Stackdriver) reviews

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1,462 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,725 Views
764 Comparison Views

97% willing to recommend

Google Cloud's operations s...

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Google Cloud's operations suite and Splunk ITSI are prominent tools in IT operations and monitoring. Google Cloud's operations suite gains favor in pricing and support, whereas Splunk ITSI is appreciated for its advanced feature set.

Features: Google Cloud's operations suite integrates seamlessly with Google Cloud services and offers real-time monitoring capabilities. Splunk ITSI stands out with advanced analytics and correlation capabilities. Splunk ITSI's features are robust, meeting complex enterprise needs.

Room for Improvement: Google Cloud's operations suite needs better documentation and extended support for non-Google environments. Improvements in dashboard customizations and more intuitive configuration are needed for Splunk ITSI. Google Cloud requires more flexibility, while Splunk needs usability enhancements.

Ease of Deployment and Customer Service: Google Cloud's operations suite has seamless deployment within Google Cloud environments but requires enhanced customer service. Splunk ITSI's deployment can be complex but offers responsive customer support. The ease and complexity vary based on existing infrastructure.

Pricing and ROI: Google Cloud's operations suite is cost-effective with transparent pricing. Splunk ITSI is perceived as more expensive but delivers satisfactory ROI due to powerful features. Google Cloud is better for lower-cost entry, while Splunk is a valuable investment despite higher costs.

To learn more, read our detailed Google Cloud's operations suite (formerly Stackdriver) vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).

Buyer's Guide

Google Cloud's operations suite (formerly Stackdriver) vs. Splunk ITSI (IT Service Intelligence)

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Cloud's operations s...

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (31st), Cloud Monitoring Software (21st)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Google Cloud's operations suite (formerly Stackdriver) is 1.1%, down from 1.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Anand_Patel

Senior Technical Architect at T-Systems International GmbH

Offers reliable Ops Agent and logging transport feature with easy third-party integrations

As part of our company, we implemented several changes in our log analytics pattern, including the storage and procurement process. Earlier, before implementing the solution, our company was able to procure only one year of data, but later, we came to the three-year mark. Around 15-20% reduction has been witnessed in the total analytic consumption of our company. The aforementioned result was possible because the solution allowed the creation of a dashboard where factors like storage costs, proportion of logs, and logs presence in a storage bucket or BigQuery can all be checked. Earlier all logs were stored in a raw storage, but currently our company is able to move logs in table bucket that contributes towards cost savings.

Read full review

Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the multi-cloud integration, where there is support for both GCP and AWS."

"The features that I have found most valuable are its graphs - if I need any statistics, in Kubernetes or Kong level or VPN level, I can quickly get the reports."

"Google's technical support is very good."

"It's easy to use."

"We find the solution to be stable."

"Provides visibility into the performance uptime."

"Our company has a corporate account for Google Cloud and so our systems and clusters integrate really well."

"The cloud login enables us to get our logs from the different platforms that we currently use."

More Google Cloud's operations suite (formerly Stackdriver) pros

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

"Our mean time to detect is down to five minutes."

"Customers have noted the solution helps streamline incident management."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"The most valuable features of Splunk ITSI are event analytics and service insight."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"It could be more stable."

"It is difficult to estimate in advance how much something is going to cost."

"The process of logging analytics can be improved"

"The logging functionality could be better."

"This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana."

"While we are satisfied with the overall performance, in certain cases we must add additional metrics and additional tools like Grafana and Dynatrace."

"It could be even more automated."

"The product provides minimal metrics that are insufficient."

More Google Cloud's operations suite (formerly Stackdriver) cons

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"Splunk ITSI's UI needs to be more interactive and user-friendly."

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"We have a basic standard license without any additional costs."

"The cost could be lower."

"The cost of using Stackdriver depends on usage."

"Splunk pricing is high."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive compared to other tools."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is expensive."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

Real Estate/Law Firm

Financial Services Firm

20%

Computer Software Company

13%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Google Stackdriver?

If the errors are caught early in the interface, it would be easier for users to manage. The process of logging analytics can be improved.

See all answers

What is your primary use case for Google Stackdriver?

I use the solution for logging, defining alerts, and monitoring. Our company's Java and Python logging teams mainly use it.

See all answers

What advice do you have for others considering Google Stackdriver?

The Ops Agent and logging transport feature of the solution have had a major impact on improving application performance. The solution also allows the transport of logs into log buckets, which is h...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

AWS X-Ray vs Google Cloud's operations suite (formerly Stackdriver)

Compared 29% of the time

Datadog vs Google Cloud's operations suite (formerly Stackdriver)

Compared 20% of the time

New Relic vs Google Cloud's operations suite (formerly Stackdriver)

Compared 6% of the time

Prometheus Group vs Google Cloud's operations suite (formerly Stackdriver)

Compared 5% of the time

Dynatrace vs Google Cloud's operations suite (formerly Stackdriver)

Compared 5% of the time

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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 13% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Google Cloud's operations suite (formerly Stackdriver) report

Download Google Cloud's operations suite (formerly Stackdriver) product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

May 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Google Stackdriver, Stackdriver Monitoring, Stackdriver Logging, Google Cloud Monitoring

No data available

Overview

Real-time log management and analysis

Cloud Logging is a fully managed service that performs at scale and can ingest application and platform log data, as well as custom log data from GKE environments, VMs, and other services inside and outside of Google Cloud. Get advanced performance, troubleshooting, security, and business insights with Log Analytics, integrating the power of BigQuery into Cloud Logging.

Built-in metrics observability at scale

Cloud Monitoring provides visibility into the performance, uptime, and overall health of cloud-powered applications. Collect metrics, events, and metadata from Google Cloud services, hosted uptime probes, application instrumentation, and a variety of common application components. Visualize this data on charts and dashboards and create alerts so you are notified when metrics are outside of expected ranges.

Stand-alone managed service for running and scaling Prometheus

Managed Service for Prometheus is a fully managed Prometheus-compatible monitoring solution, built on top of the same globally scalable data store as Cloud Monitoring. Keep your existing visualization, analysis, and alerting services, as this data can be queried with PromQL or Cloud Monitoring.

Monitor and improve your application's performance

Application Performance Management (APM) combines the monitoring and troubleshooting capabilities of Cloud Logging and Cloud Monitoring with Cloud Trace and Cloud Profiler to help you reduce latency and cost so you can run more efficient applications.

Google

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Uber, Batterii, Q42, Dovetail Games

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Google Cloud's operations suite (formerly Stackdriver) vs. Splunk ITSI (IT Service Intelligence)

June 2025

Free Report: Google Cloud's operations suite (formerly Stackdriver) vs. Splunk ITSI (IT Service Intelligence)

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