Microsoft Office SharePoint Server vs NICE CXone comparison

The compared Microsoft and NICE solutions aren't in the same category. Microsoft is ranked #7 in CCP , and holds a 6.3% mindshare in the category. NICE is ranked #3 in CCO , with an average rating of 8.0, and holds a 15.9% mindshare. Additionally, 80% of Microsoft users are willing to recommend the solution, compared to 96% of NICE users who would recommend it.

Microsoft Office SharePoint...

Read 29 Microsoft Office SharePoint Server reviews

1,409 Views
1,240 Comparison Views

80% willing to recommend

NICE CXone

Read 13 NICE CXone reviews

2,195 Views
637 Comparison Views

96% willing to recommend

Microsoft Office SharePoint...

NICE CXone

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Executive Summary

We performed a comparison between Microsoft Office SharePoint Server and NICE CXone based on real PeerSpot user reviews.

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Office SharePoint...

Average Rating

7.8

Reviews Sentiment

4.3

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (7th)

NICE CXone

Average Rating

8.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Workforce Engagement Management (3rd), IVR Systems (1st), Live Chat (2nd), Knowledge Management Software (6th), Contact Center as a Service (CCaaS) (4th)

Mindshare comparison

Microsoft Office SharePoint Server and NICE CXone aren’t in the same category and serve different purposes. Microsoft Office SharePoint Server is designed for Content Collaboration Platforms and holds a mindshare of 6.3%, down 10.1% compared to last year.
NICE CXone, on the other hand, focuses on Workforce Engagement Management, holds 15.9% mindshare, up 9.3% since last year.

Content Collaboration Platforms

Workforce Engagement Management

Featured Reviews

Jaufre Rouanet

Partner and CEO at JRC CORPORATE CONSULTING

Integration enhances workflow while user support requires improvement

Microsoft Office SharePoint Server should add some 'tip of the days' and small videos to help users grow within their experience with SharePoint. More integration with Copilot and with the AI platform would be great. Additionally, having the ability in Microsoft Office SharePoint Server to summarize when bringing in SharePoint folders would be beneficial, providing extracts, analysis, proposals, and summaries of those documents.

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James Arvidson

Managing Partner at CX Partners Inc

A software that enables centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvemen

One of the best aspects of CXone is its omnichannel experience. It treats all contacts, whether phone, chat, email, or SMS, through the same system, allowing for consistent reporting and a true omnichannel experience. The platform is very flexible. You can customize it to do almost anything as long as it's based on logic, which has been incredibly valuable. In terms of analytics, CXone offers consistent, accessible data across all channels. In the past, different systems like Avaya for phones or separate platforms for chat and email made it hard to compare performance across channels. With CXone, you get the same data points across all interactions, making decision-making much easier. It also allows for deeper reporting, like IVR reporting, where you can see what options people choose and create custom KPIs for better insight.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The collaboration, the ability for multiple users to work on a single document."

"The solution's most valuable features is its document management. It allows sharing with external users and integrates well with Office apps and Microsoft Flow."

"The most valuable aspect of the solution is the fact that it doesn't require coding. You just need to configure it. You don't need to code before getting something running. It makes it very fast."

"The forms aspect of the solution, for example, the creation of surveys, is its most valuable aspect."

"The most valuable feature of this solution is the Communication Site."

"The solution's most valuable aspects are its collaboration capabilities, its communications site and the innovation within the product itself."

"Ability to collaborate with others in one location."

"The most valuable features for us are their document management list and hybrid forms. and We also use third party ad-dons to achieve workflows and other recent apps."

More Microsoft Office SharePoint Server pros

"I have found the ease of use of the ACD to be most valuable along with the inView dashboard."

"It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum."

"The technical support for NICE CXone is outstanding."

"Being able to listen in on a call, which is exceptionally good with training."

"Customer support is terrific. The team is personable, informed, and responsive."

"It has the ability to edit the HTML, as well as the WYSIWYG."

"We are able to see the calls in queue and able to see if someone is available or not."

"inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not."

More NICE CXone pros

Cons

"Many of our customers would like to see an OCR feature, so it would be very good to have this in a future release."

"This solution is not very stable. It is useful to arrange data but it's not the best for big data. Sometimes we have issues with our reports as a result."

"The solution needs to be more collaborative. I believe they are just coming up with the themes for this right now."

"The areas around security, such as protection, need to be included."

"The product is behind in development and lacks some features."

"Sharepoint doesn't integrate well with Oracle, and we use a lot of Oracle products at our company. Therefore, it makes more sense for us to go to Oracle instead of continuing to use Sharepoint."

"I would like to see more Agile techniques and seamless integration with other applications."

"Workflows could be simplified."

More Microsoft Office SharePoint Server cons

"MindTouch would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing."

"It is a hassle, if you are busy and caught up with something, that it will log you out."

"It could improve the quality of calls."

"The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio."

"I have noticed that occasionally the dashboard will freeze and some things may get stuck for a while. For example, if I have a dashboard open that shows how many calls are in queue and how many are currently being handled by agents, sometimes a call that an agent is handling will get stuck on the dashboard after the agent ends the call and the dashboard will show that the call is still a live call. Our tech team has explained this to us as a ghost call. After some time (or maybe many screen refreshes) the call will go away like it has just ended."

"Your docs go on their servers and getting them out is difficult, especially if you want to switch to another authoring format, e.g., Markdown. There are no converters and an automated extraction of the docs from the CMS is not available."

"If you have hundreds of books, the initial download is slow."

"inContact should offer a way to send faxes."

More NICE CXone cons

Pricing and Cost Advice

"There are some aggressive discounts offered by Microsoft for organizations that are not for profit, which we are, and it makes it quite attractive to consider."

"Pricing plans may be flexible depending on volume usage and your corporate relationship with Microsoft."

"It can be expensive for on-premises deployments, especially when you have to support SQL Server as your backend database. That's where the cost comes into play. SQL Server has its own licensing, which Microsoft keeps on changing. Therefore, it can become costly. In the earlier versions of SharePoint, version 2007 or 2010, they had an express version where the SQL Server licensing was free. It wasn't like a full-blown SharePoint. It was only a slimmed-down version. It used to be whatever your hardware costs. You would install the free software and work with it, but you were very limited in what you could do in SharePoint. If you wanted the SharePoint Enterprise Server with all the bells and whistles, then you had to pay more to get the SQL Server license based on the number of users or servers. The subscription model is different for cloud deployments. Licensing is per user and per month. The cost also depends on the storage required. If you have a lot of sites or documents, then you need to expand it based on your needs."

"One of the reasons why we don't recommend the cloud version of SharePoint is the cost. With the on premise version, you pay for the license once. For the cloud version, there is a recurring fee. It is very expensive. They expect everyone to pay $20 or $30 per user per month."

"We had a custom setup that cost us some money."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Comms Service Provider

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What needs improvement with NICE CXone?

The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio. Clearing cache and cookies from browsers often resolves these problems, but...

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What is your primary use case for NICE CXone?

I use NICE CXone ( /products/nice-cxone-reviews ) for several purposes, such as addressing issues where calls are dropping or getting diffused. I also encounter situations where prompts are not pla...

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What advice do you have for others considering NICE CXone?

Overall, I rate NICE CXone as an eight out of ten. I would recommend this tool to others in similar roles. There are areas for improvement, like the simplification of certain tools and the enhancem...

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Comparisons

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Compared 18% of the time

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Compared 13% of the time

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Compared 12% of the time

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Compared 11% of the time

Cisco Webex Contact Center vs NICE CXone

Compared 11% of the time

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Compared 6% of the time

More NICE CXone Competitors

Product Reports

Buyer's Guide

Microsoft Office SharePoint Server

July 2025

Microsoft Office SharePoint Server report

Download Microsoft Office SharePoint Server product report

Buyer's Guide

NICE CXone

July 2025

Download NICE CXone product report

Also Known As

Office SharePoint Server, MS Office SharePoint Server

NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy, Discover, VPI Empower, Brand Embassy, goMoxie

Overview

Microsoft Office SharePoint Server (MOSS) is a Microsoft software portal based on the ASP.NET framework. MOSS facilitates file sharing and collaboration, social networking, Web databases and Web publishing. It is hosted by Microsoft Windows Server and is accessible through Microsoft Office or the Web.

Microsoft

NICE CXone offers comprehensive solutions for managing customer support across channels, ensuring consistent reporting with integrated dashboards and efficient call management. The platform supports scalability and integration, catering to organizations of all sizes with diverse communication needs.

NICE CXone enhances customer support by providing dynamic content structuring and robust HTML editing. With omnichannel integration, users experience consistent reporting across platforms. The intuitive dashboards allow customizable views, improving supervision and training efficiency. Call management benefits from efficient tagging and audio playback, while tools like inView aid real-time data monitoring and flexible system customization. Challenges include occasional system slowness, dashboard freezes, and the need for a more user-friendly interface. Reporting features could be simplified for easier custom report creation, and users suggest enhancing call quality. The implementation process might pose difficulties, with a demand for additional layout options and interface enhancements. Despite these issues, NICE CXone remains a favored choice for comprehensive customer support solutions.

What are the key features of NICE CXone?

Dynamic Content Structuring: Improves organization of customer data.
Omnichannel Integration: Provides consistent cross-platform reporting.
Customizable Dashboards: Allows personalized supervision views.
Efficient Call Management: Includes tagging and audio playback.
Real-Time Monitoring: Supported by tools like inView.

What benefits should users seek in reviews?

Scalability: Effective for organizations of all sizes.
Integration Capabilities: Seamlessly integrates with platforms like Microsoft Dynamics 365.
Supervision Efficiency: Enhances monitoring and task assignments.
Communication Improvement: Optimizes email and call handling.

NICE CXone is extensively utilized in industries focused on customer support and workforce management, especially within call centers. It optimizes quality management through call recordings and workforce efficiency by managing agent breaks and tasks. Its integration capability with Microsoft Dynamics 365 makes it a strategic tool for organizations aiming to streamline communication processes across multiple brands.

NICE

Sample Customers

Del Monte Foods, Unicredit Leasing, Dudley Metropolitan Borough Council, Nokia Czech Republic, Perkins Eastman, JLL, ICA, óxito Software, Dorset Software, PKP Cargo, Arcapita Bank B.S.C., AVE CZ, Chesapeake Energy

MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy

Buyer's Guide

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July 2025

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