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Glean Platform vs Pulse Elasticsearch and OpenSearch comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Glean Platform
Ranking in Indexing and Search
2nd
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
Search as a Service (4th), AI Agent Builders (4th), AI Software Development (15th), AI Customer Support (4th)
Pulse Elasticsearch and Ope...
Ranking in Indexing and Search
15th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Indexing and Search category, the mindshare of Glean Platform is 4.5%, up from 1.2% compared to the previous year. The mindshare of Pulse Elasticsearch and OpenSearch is 1.1%. It is calculated based on PeerSpot user engagement data.
Indexing and Search Mindshare Distribution
ProductMindshare (%)
Glean Platform4.5%
Pulse Elasticsearch and OpenSearch1.1%
Other94.4%
Indexing and Search
 

Featured Reviews

Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.
Rafayel Agamyan - PeerSpot reviewer
DevOps Engineer at a tech vendor with 1,001-5,000 employees
Search performance has transformed customer document access and continues to improve satisfaction
Customer satisfaction has significantly improved since switching to Pulse Elasticsearch and OpenSearch from old legacy services, as many insights from customers indicate that latency has changed dramatically and the speed is significantly better now. For others looking into using Pulse Elasticsearch and OpenSearch, it is definitely recommended to give it a try, especially if old legacy systems that are slow are currently being used. Lately, OpenSearch has come up with a new version that greatly enhances speed, so trying it is encouraged and it will be loved. A review rating of 9 reflects the overall satisfaction with Pulse Elasticsearch and OpenSearch.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"Productivity has really skyrocketed."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"Life became so easy when we started using Glean Platform."
"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"It is quite easy, and I think it was really great the way they offered the services."
"Customer satisfaction has significantly improved since switching to Pulse Elasticsearch and OpenSearch from old legacy services, as many insights from customers indicate that latency has changed dramatically and the speed is significantly better now."
 

Cons

"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"There are multiple ways in which Glean Platform can be improved."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"I think the way they support the ingesting service for Pulse Elasticsearch and OpenSearch is not really great."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
Construction Company
33%
Financial Services Firm
14%
Healthcare Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
I would appreciate a change to the color scheme of Glean Platform as a needed improvement, even if it is something small or minor.
What is your primary use case for Glean Platform?
My main use case for Glean Platform is general use at an introductory level.
What is your primary use case for Pulse Elasticsearch and OpenSearch?
My primary use case is powering up the search in the product.
What advice do you have for others considering Pulse Elasticsearch and OpenSearch?
I have not used the SQL query support feature. I did assess the RESTful API support. I have not utilized Pulse Elasticsearch and OpenSearch machine learning features, as there was no use case for m...
What needs improvement with Pulse Elasticsearch and OpenSearch?
I think the way they support the ingesting service for Pulse Elasticsearch and OpenSearch is not really great. If I got to attach a few more records, they don't support it. It's all rewrite every t...
 

Also Known As

Glean Work AI Platform
No data available
 

Overview

Find out what your peers are saying about Glean Platform vs. Pulse Elasticsearch and OpenSearch and other solutions. Updated: May 2026.
894,738 professionals have used our research since 2012.