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Glean Platform vs Luigi's Box comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Glean Platform
Ranking in Indexing and Search
2nd
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Search as a Service (4th), AI Agent Builders (4th), AI Software Development (10th), AI Customer Support (7th)
Luigi's Box
Ranking in Indexing and Search
4th
Average Rating
9.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Indexing and Search category, the mindshare of Glean Platform is 4.6%, up from 1.5% compared to the previous year. The mindshare of Luigi's Box is 2.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search Mindshare Distribution
ProductMindshare (%)
Glean Platform4.6%
Luigi's Box2.0%
Other93.4%
Indexing and Search
 

Featured Reviews

Ananya Bl - PeerSpot reviewer
Data Analyst at Capgemini
Daily orchestration of complex ai workflows has boosted my research and automation capabilities
Orchestration primarily decides which agent handles which part of a task and manages errors, retries, and complete state while maintaining the workflow effectively. On the orchestration side, branching, looping, and human approvals support non-linear workflows in production environments with real-time access. Through refined and improved prompts, this helps in closing the loop with actual users. One unique feature that stood out is that every step in the workflow can pause or recover from failures. Instead of finishing the entire agent in one go, this approach is interesting because if there is a minor change in a previously completed step regarding the state, I can re-edit and restart from the beginning. This is truly impressive.
William Berthoud - PeerSpot reviewer
Consultant sea at Aw Marketing consulting
Higher conversion rates with an advanced algorithm and intuitive interface
An area for improvement is the interface language, as our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage. Additionally, simplifying interactions with the Luigi's Box team, such as through localized support or tools tailored to non-English-speaking users, would improve collaboration. These changes would ensure a more seamless integration of the solution into our daily operations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Life became so easy when we started using Glean Platform."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Productivity has really skyrocketed."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"Luigi's Box was easy to implement and allowed me to get started quickly."
"Its seamless integration with existing platforms streamlines workflows, making it an indispensable tool for businesses of all sizes."
"This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."
"Thanks to this solution, we’ve seen a significant improvement in our conversion rate (CVR) compared to last year, proving its effectiveness in driving performance and optimizing results."
"Luigi's Box is an excellent tool that solves our problems with the search and recommended products in the carousels."
"With its advanced algorithm and intuitive interface, this tool makes setting up the product feed simple and efficient."
"Luigi's Box has brought substantial enhancements to our company, particularly by enriching the search experience on our website. Through its powerful search capabilities, our customers can effortlessly locate their desired products, resulting in heightened satisfaction and conversion rates."
"The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
 

Cons

"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"An area for improvement is the interface language, as our team mainly speaks French."
"When setting up banner ads in the search window, it takes a long time for the banners to appear."
"Enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further."
"The product is already at a very high level, but there is always room for further improvements, especially when we want to keep up with specific requirements and rapidly changing market trends."
"We have been using the service for more than two years, and our experience is only positive."
"Our products are really diverse. Not everything can be done automatically, and manual intervention is required."
"Deeper use of AI and ML - although with the advent of AI, new features have been implemented into Luigi's Box, there is still room for deeper integration."
"However, we know that there's always room for improvement, and Luigi's Box has already made a lot of progress and it is still increasing its value and adding new features."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
12%
Outsourcing Company
10%
Retailer
5%
Comms Service Provider
41%
Financial Services Firm
20%
Religious Institution
7%
Recruiting/Hr Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
What is your experience regarding pricing and costs for Luigi's Box?
When implementing, make the most of the knowledge of the person at Luigi's Box who will support you. They have a lot of experience.
What needs improvement with Luigi's Box?
Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficie...
What is your primary use case for Luigi's Box?
I mainly use Luigi's Box to manage suggestions in the search box on my e-commerce site. This tool gives me easy control over the content that is displayed to customers and allows me to shape the co...
 

Also Known As

Glean Work AI Platform
No data available
 

Overview

 

Sample Customers

Information Not Available
Notino, Muziker, Under Armour, SFD, Lucide
Find out what your peers are saying about Glean Platform vs. Luigi's Box and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.