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Glean Platform vs Luigi's Box comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Glean Platform
Ranking in Indexing and Search
3rd
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Search as a Service (4th), AI Agent Builders (4th), AI Software Development (6th), AI Customer Support (5th)
Luigi's Box
Ranking in Indexing and Search
6th
Average Rating
9.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Indexing and Search category, the mindshare of Glean Platform is 4.6%, up from 1.7% compared to the previous year. The mindshare of Luigi's Box is 2.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search Mindshare Distribution
ProductMindshare (%)
Glean Platform4.6%
Luigi's Box2.2%
Other93.2%
Indexing and Search
 

Featured Reviews

reviewer2810748 - PeerSpot reviewer
Analyst at a financial services firm with 1,001-5,000 employees
Creating low-code agents has transformed policy queries and now saves employees hours daily
What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.
William Berthoud - PeerSpot reviewer
Consultant sea at Aw Marketing consulting
Higher conversion rates with an advanced algorithm and intuitive interface
An area for improvement is the interface language, as our team mainly speaks French. Offering a French-language option would significantly enhance accessibility and streamline usage. Additionally, simplifying interactions with the Luigi's Box team, such as through localized support or tools tailored to non-English-speaking users, would improve collaboration. These changes would ensure a more seamless integration of the solution into our daily operations.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."
"Productivity has really skyrocketed."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."
"We value the smart search feature the most since it immediately offers relevant results to customers, even if they don't know the exact name of the product."
"The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
"Its seamless integration with existing platforms streamlines workflows, making it an indispensable tool for businesses of all sizes."
"Thanks to this solution, we’ve seen a significant improvement in our conversion rate (CVR) compared to last year, proving its effectiveness in driving performance and optimizing results."
"Luigi's Box has brought substantial enhancements to our company, particularly by enriching the search experience on our website. Through its powerful search capabilities, our customers can effortlessly locate their desired products, resulting in heightened satisfaction and conversion rates."
"This smart search capability significantly reduces the time customers spend searching for products, as it anticipates their needs and suggests the most pertinent results."
"Luigi's Box was easy to implement and allowed me to get started quickly."
"In analytics, we can see what our visitors can't find with us, because we can look in history to see what products they wanted to search for and couldn't find. We can see the exact number of people who wanted to find something."
 

Cons

"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
"There are multiple ways in which Glean Platform can be improved."
"Sometimes Glean Platform gets slowed down."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."
"The product is already at a very high level, but there is always room for further improvements, especially when we want to keep up with specific requirements and rapidly changing market trends."
"Enhancing the user interface to be more intuitive and user-friendly could significantly reduce the learning curve for new users."
"However, we know that there's always room for improvement, and Luigi's Box has already made a lot of progress and it is still increasing its value and adding new features."
"When setting up banner ads in the search window, it takes a long time for the banners to appear."
"It could simplify the implementation on the website."
"Enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further."
"Our products are really diverse. Not everything can be done automatically, and manual intervention is required."
"An area for improvement is the interface language, as our team mainly speaks French."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
11%
Comms Service Provider
8%
Comms Service Provider
41%
Financial Services Firm
20%
Religious Institution
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
What is your experience regarding pricing and costs for Luigi's Box?
When implementing, make the most of the knowledge of the person at Luigi's Box who will support you. They have a lot of experience.
What needs improvement with Luigi's Box?
Integration with GA4 and a plugin integrating with Google Looker Studio would be very useful. Currently, I collect data on searches in two places and I cannot conveniently combine them. The efficie...
What is your primary use case for Luigi's Box?
I mainly use Luigi's Box to manage suggestions in the search box on my e-commerce site. This tool gives me easy control over the content that is displayed to customers and allows me to shape the co...
 

Also Known As

Glean Work AI Platform
No data available
 

Overview

 

Sample Customers

Information Not Available
Notino, Muziker, Under Armour, SFD, Lucide
Find out what your peers are saying about Glean Platform vs. Luigi's Box and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.