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GE Proficy Smart Factory MES vs New Relic Solutions [Private Offer Only] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GE Proficy Smart Factory MES
Ranking in AWS Marketplace
6th
Average Rating
8.4
Number of Reviews
10
Ranking in other categories
No ranking in other categories
New Relic Solutions [Privat...
Ranking in AWS Marketplace
494th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Aishwarya Srivastava - PeerSpot reviewer
MES Consultant at Consultancy Firm
Digitalization of multi‑plant manufacturing has improved genealogy tracking and production efficiency
One aspect of GE Proficy Smart Factory MES being very customizable is also a disadvantage because the learning curve for any IT staff is very steep. Whatever is taught in IT training cannot be completely applied from the day one they join the company; they have to learn all the configurations. GE Proficy Smart Factory MES requires that you learn very fast, and apart from that, the total cost is a concern. GE Proficy Smart Factory MES implementation comes with costs attached that include the implementation itself, integration with other software, and licensing. Regarding needed improvements, the engineer hired for the GE Proficy Smart Factory MES implementation must be given at least one to two weeks of training from a very experienced person who has already done GE Proficy Smart Factory MES implementation. This would reduce project timelines, which could lead to reduced costs.
Dr. Abdullah Malik, PhD - PeerSpot reviewer
Senior Vice President Head Of Solutions And Practices at LearningMate Private Limited
Monitoring has improved latency analysis and now supports precise root cause detection
I believe New Relic Solutions [Private Offer Only] needs to work on AI anomaly detection and reduce false positive alerts through the context threshold. Regarding dependency visibility and root cause analysis, New Relic Solutions [Private Offer Only] should be able to detect single points of failure and cascading failures instead of allowing users to perform tracing activity manually. This would be beneficial because maximum time goes into manual tracing activities. Additionally, New Relic Solutions [Private Offer Only] should help us identify if there are thread pools and connection pools in performance optimization, as pool data visibility enables us to determine whether we need to increase the pool size or connection size.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"GE Proficy Smart Factory MES has positively impacted my organization, as the production has gone up to 33% in the financial year that they introduced the MES system and we upgraded the systems."
"GE Proficy Smart Factory MES has positively impacted our organization by significantly enhancing overall equipment efficiency, which enables effective productivity and ensures equipment availability on the go."
"The hardware of GE Proficy Smart Factory MES is very strong, and the software is very easy and useful for me."
"GE Proficy Smart Factory MES has positively impacted my organization in many ways, for example, what we used to accomplish in a day as production has increased quite a bit, and our performance and quality of products have also improved, leading to a noticeable increase in OEE."
"GE Proficy Smart Factory MES positively impacts my organization by providing a tool for real-time production that utilizes our time in various ways, enabling us to gather all data on one page."
"With GE Proficy Smart Factory MES, it has affected daily operations by making it a lot easier for them, taking a little bit of load off of their paperwork, but also allowing the customer to really see what is going on and see where they can make some improvements."
"The integration with SAP ERP and GE Historian helped my team by providing data visibility and offered more than 98% data accuracy along the whole manufacturing execution system."
"GE Proficy Smart Factory MES facilitates improved data capture, processing, and reporting across organizational levels, from supervisory to managerial to business levels."
"The biggest advantage of New Relic Solutions [Private Offer Only] from an application performance issue identification point of view is that it helps us address application performance through the APM tool they provided."
"As a partner, the biggest advantage of New Relic Solutions [Private Offer Only] is that it provides a much deeper dive analysis view and helps integrate various tools."
 

Cons

"Improvements in GE Proficy Smart Factory MES should focus on enhancing the user interface for thick client displays."
"What I wish was easier or better with GE Proficy Smart Factory MES are some custom extensions in regards to third-party code that integrates into it, making it more of a faceplate and something easier to populate with a single tag number."
"In terms of how GE Proficy Smart Factory MES can be improved, I believe one key area is the connectivity on the shop floor."
"I think GE Proficy Smart Factory MES can be optimized better, specifically regarding the application right and the backup."
"In terms of scalability, GE Proficy Smart Factory MES does not handle growth and expansion well, as expansion is difficult in an on-prem environment."
"Customer support for GE Proficy Smart Factory MES gives quick results sometimes, but there are delays at times, so I would appreciate quicker responses from their end."
"I think GE Proficy Smart Factory MES could be improved with a more intuitive user interface, clearer error messages, and better troubleshooting tools."
"I think you could add more password protection inside GE Proficy Smart Factory MES."
"I believe New Relic Solutions [Private Offer Only] needs to work on AI anomaly detection and reduce false positive alerts through the context threshold."
"Support has potential for improvement to reduce the delays that occurred, depending on how the contract is structured with the customer."
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Top Industries

By visitors reading reviews
Manufacturing Company
27%
Construction Company
23%
Healthcare Company
9%
Outsourcing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for GE Proficy Smart Factory MES?
I believe the setup costs may seem higher due to the need for multiple servers for MES and high availability features, meaning licensing could also be high and should be optimized.
What needs improvement with GE Proficy Smart Factory MES?
I think GE Proficy Smart Factory MES could be improved with a more intuitive user interface, clearer error messages, and better troubleshooting tools. From a technical support perspective, easier d...
What is your primary use case for GE Proficy Smart Factory MES?
I used GE Proficy Smart Factory MES from a technical support perspective, and I no longer use it in my current role. My role involved preparing and maintaining the environment so that production li...
What is your experience regarding pricing and costs for New Relic Solutions [Private Offer Only]?
The cost of New Relic Solutions [Private Offer Only], as compared to other products in parallel, is something I have always recommended. However, when it comes to price, there are other tools that ...
What needs improvement with New Relic Solutions [Private Offer Only]?
I believe New Relic Solutions [Private Offer Only] needs to work on AI anomaly detection and reduce false positive alerts through the context threshold. Regarding dependency visibility and root cau...
What is your primary use case for New Relic Solutions [Private Offer Only]?
The main requirement for clients using New Relic Solutions [Private Offer Only] is primarily application performance issues, root cause analysis, high latency, errors, and services failures. Someti...
 

Overview

Find out what your peers are saying about GE Proficy Smart Factory MES vs. New Relic Solutions [Private Offer Only] and other solutions. Updated: October 2026.
921,523 professionals have used our research since 2012.