Freshsales and HubSpot Sales Hub are competing in the sales CRM solutions category. Freshsales tends to have an edge in terms of pricing and support satisfaction, whereas HubSpot Sales Hub is more feature-rich, presenting a potentially valuable investment.
Features: Freshsales offers features like lead management, AI-based scoring capabilities, and an integrated phone system. HubSpot Sales Hub boasts marketing automation, advanced analytics, and seamless integration with other HubSpot tools, making it more comprehensive.
Room for Improvement: Freshsales could enhance its scalability for larger enterprises and improve its feature set to compete better with more robust solutions. HubSpot Sales Hub can work on simplifying its interface and reducing the overwhelming number of options which can complicate user experience. Increasing cost-effectiveness and making certain integrations smoother would also benefit HubSpot Sales Hub.
Ease of Deployment and Customer Service: Freshsales provides a simplified deployment process with responsive customer service that enables quick adoption. HubSpot Sales Hub offers extensive deployment resources, including community forums, but its comprehensive support options can be overwhelming.
Pricing and ROI: Freshsales offers cost-effective pricing models that facilitate substantial ROI values, suiting smaller businesses well. HubSpot Sales Hub, though pricier, justifies its cost with potential higher ROI derived from its enhanced features and greater scalability, appealing to those seeking advanced capabilities.
| Product | Market Share (%) |
|---|---|
| HubSpot Sales Hub | 1.0% |
| Freshsales | 0.9% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.
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