FreshChat vs LiveChat comparison

Freshworks and Text are both solutions in the Live Chat category. Freshworks is ranked #21, while Text is ranked #1. Freshworks holds a 1.4% mindshare in LC, compared to Text’s 20.9% mindshare. Additionally, 100% of Text users are willing to recommend the solution.

FreshChat

64 Views
19 Comparison Views

LiveChat

Read 6 LiveChat reviews

442 Views
133 Comparison Views

100% willing to recommend

FreshChat

LiveChat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between FreshChat and LiveChat based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: September 2025).

Buyer's Guide

Live Chat

September 2025

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Helped 867,836 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FreshChat

Ranking in Live Chat

21st

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

LiveChat

Ranking in Live Chat

1st

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (35th), IT Service Management (ITSM) (50th)

Mindshare comparison

As of September 2025, in the Live Chat category, the mindshare of FreshChat is 1.4%, down from 2.1% compared to the previous year. The mindshare of LiveChat is 20.9%, up from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
LiveChat	20.9%
FreshChat	1.4%
Other	77.7%

Live Chat

Featured Reviews

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Chamakhe Maurieni

CEO at PairLab

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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867,836 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

Comparisons

No data available

ManageEngine ServiceDesk Plus vs LiveChat

Compared 100% of the time

More LiveChat Competitors

Product Reports

Buyer's Guide

Live Chat

September 2025

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Buyer's Guide

LiveChat

September 2025

Download LiveChat product report

Also Known As

No data available

chat.io

Overview

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

Freshworks

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Sample Customers

Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: September 2025.

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867,836 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.