FortressIQ vs iGrafx Process360 Live Platform comparison

FortressIQ and iGrafx are both solutions in the Process Mining category. FortressIQ is ranked #11, while iGrafx is ranked #9 with an average rating of 8.3. FortressIQ holds a 1.2% mindshare in PM, compared to iGrafx’s 0.9% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution.

FortressIQ

Read 2 FortressIQ reviews

348 Views
189 Comparison Views

0% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

105 Views
9 Comparison Views

91% willing to recommend

FortressIQ

iGrafx Process360 Live Plat...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and FortressIQ compete in the process management and automation space. FortressIQ has the upper hand with advanced features, while iGrafx offers favorable pricing and support.

Features: iGrafx Process360 Live Platform is recognized for comprehensive process modeling, documentation capabilities, and an all-in-one solution for process optimization. FortressIQ offers automated process discovery, AI-driven insights, and deeper analysis with real-time updates. The AI-driven approach of FortressIQ provides a functional advantage.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform delivers a seamless deployment experience and extensive customer support options, suitable for those requiring hands-on assistance. FortressIQ uses cloud-based infrastructure for quicker setup times. While iGrafx is praised for support, FortressIQ's faster deployment offers an advantage.

Pricing and ROI: iGrafx Process360 Live Platform is known for its competitive pricing, providing significant value for cost-effective solutions. FortressIQ requires a higher upfront investment justified by advanced capabilities and higher long-term ROI through process efficiencies. iGrafx is a budget-friendly option, but FortressIQ's ROI potential is compelling for substantial long-term benefits.

To learn more, read our detailed FortressIQ vs. iGrafx Process360 Live Platform Report (Updated: June 2025).

Buyer's Guide

FortressIQ vs. iGrafx Process360 Live Platform

June 2025

Download the complete report

Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortressIQ

Ranking in Process Mining

11th

Average Rating

0.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

iGrafx Process360 Live Plat...

Ranking in Process Mining

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Business Process Management (BPM) (23rd)

Mindshare comparison

As of June 2025, in the Process Mining category, the mindshare of FortressIQ is 1.2%, down from 2.2% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining

Featured Reviews

Sean Ammon

Managing Director at CIBA

The product has good process mining capabilities, but it is very expensive

We are one of the three organizations across Europe and Africa that are certified implementers of FortressIQ. People who would like to use the solution must choose the right partner to implement. Some tweaking still needs to happen around the commercial model and the pricing structures. Even though the product is good, it's very difficult for customers to pay for it. It defeats the purpose if we have a good product but no one can afford to pay for it. Overall, I rate the tool a seven out of ten.

Read full review

Ganesh-Iyer

Managing Director at SSA Techknowlogies (P) Ltd

Helps simplify processes of a business

One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements. One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support is responsive and reliable."

"The process mining capability of the solution is valuable."

"We found the technical support to be helpful."

"The solution is very stable."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"Provides a valuable BPMN feature."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

"The solution's technical support is of good quality since they offer fast and seamless services."

More iGrafx Process360 Live Platform pros

Cons

"The way the commercial model of the product is structured must be improved."

"Another aspect that needs improvement is the domain definition."

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."

"I would love to see a template and shapes for customer journey mapping."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"It would be nice to have a Spanish user interface available to us."

"It can be more user-friendly."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"The pricing is reasonable."

"The solution is very expensive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"I have heard that the solution's pricing is very competitive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

See which vendors are best for you

Use our free recommendation engine to learn which Process Mining solutions are best for your needs.

See recommendations

859,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

25%

Computer Software Company

18%

Legal Firm

10%

Financial Services Firm

18%

Computer Software Company

11%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about FortressIQ?

The support is responsive and reliable.

See all answers

What is your experience regarding pricing and costs for FortressIQ?

The pricing is reasonable, and the application functions as expected. However, the dissatisfaction stems from the application not meeting my expectations in terms of performance or functionality.

See all answers

What needs improvement with FortressIQ?

The solution was initially presented to us as a tool to understand processes effectively. However, a significant issue emerged when the process slightly deviated from the first one I processed. It ...

See all answers

What do you like most about iGrafx?

The solution's technical support is of good quality since they offer fast and seamless services.

See all answers

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...

See all answers

Comparisons

UiPath Process Mining vs FortressIQ

Compared 55% of the time

Celonis vs FortressIQ

Compared 45% of the time

More FortressIQ Competitors

ARIS BPA vs iGrafx Process360 Live Platform

Compared 23% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 18% of the time

Visio vs iGrafx Process360 Live Platform

Compared 17% of the time

Lucidchart vs iGrafx Process360 Live Platform

Compared 10% of the time

Camunda vs iGrafx Process360 Live Platform

Compared 10% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

Buyer's Guide

Process Mining

June 2025

Download FortressIQ product report

Buyer's Guide

iGrafx Process360 Live Platform

June 2025

Download iGrafx Process360 Live Platform product report

Overview

With FortressIQ, making strategic decisions for your business just got easier
Automated process discovery enables you to uncover insights at a scale and accuracy unattainable with more traditional methods. Confidently make decisions and strategically implement them across the enterprise, finally realizing the benefits promised by digital transformation.

FortressIQ

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Information Not Available

Multinational Bank

Buyer's Guide

FortressIQ vs. iGrafx Process360 Live Platform

June 2025

Free Report: FortressIQ vs. iGrafx Process360 Live Platform

Find out what your peers are saying about FortressIQ vs. iGrafx Process360 Live Platform and other solutions. Updated: June 2025.

DOWNLOAD NOW

859,129 professionals have used our research since 2012.

See our FortressIQ vs. iGrafx Process360 Live Platform report.

See our list of best Process Mining vendors.

We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.