FortressIQ vs iGrafx Process360 Live Platform comparison

FortressIQ and iGrafx are both solutions in the Process Mining category. FortressIQ is ranked #10, while iGrafx is ranked #9 with an average rating of 8.3. FortressIQ holds a 1.4% mindshare in PM, compared to iGrafx’s 0.6% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution.

FortressIQ

Read 2 FortressIQ reviews

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275 Comparison Views

0% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

95 Views
55 Comparison Views

91% willing to recommend

FortressIQ

iGrafx Process360 Live Plat...

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Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and FortressIQ compete in the process management and automation space. FortressIQ has the upper hand with advanced features, while iGrafx offers favorable pricing and support.

Features: iGrafx Process360 Live Platform is recognized for comprehensive process modeling, documentation capabilities, and an all-in-one solution for process optimization. FortressIQ offers automated process discovery, AI-driven insights, and deeper analysis with real-time updates. The AI-driven approach of FortressIQ provides a functional advantage.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform delivers a seamless deployment experience and extensive customer support options, suitable for those requiring hands-on assistance. FortressIQ uses cloud-based infrastructure for quicker setup times. While iGrafx is praised for support, FortressIQ's faster deployment offers an advantage.

Pricing and ROI: iGrafx Process360 Live Platform is known for its competitive pricing, providing significant value for cost-effective solutions. FortressIQ requires a higher upfront investment justified by advanced capabilities and higher long-term ROI through process efficiencies. iGrafx is a budget-friendly option, but FortressIQ's ROI potential is compelling for substantial long-term benefits.

To learn more, read our detailed FortressIQ vs. iGrafx Process360 Live Platform Report (Updated: April 2025).

Buyer's Guide

FortressIQ vs. iGrafx Process360 Live Platform

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortressIQ

Ranking in Process Mining

10th

Average Rating

0.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

iGrafx Process360 Live Plat...

Ranking in Process Mining

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Business Process Management (BPM) (23rd)

Mindshare comparison

As of May 2025, in the Process Mining category, the mindshare of FortressIQ is 1.4%, down from 2.4% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining

Featured Reviews

Sean Ammon

Managing Director at CIBA

The product has good process mining capabilities, but it is very expensive

We are one of the three organizations across Europe and Africa that are certified implementers of FortressIQ. People who would like to use the solution must choose the right partner to implement. Some tweaking still needs to happen around the commercial model and the pricing structures. Even though the product is good, it's very difficult for customers to pay for it. It defeats the purpose if we have a good product but no one can afford to pay for it. Overall, I rate the tool a seven out of ten.

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SangameshwarKadole

Senior Process Engineer at Wells Fargo International Solutions

A reasonably stable BPM solution useful for process governance and process mining

The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support is responsive and reliable."

"The process mining capability of the solution is valuable."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"We found the technical support to be helpful."

"Simulation is most valuable."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"It has simplified compliance with regulations and company standards."

More iGrafx Process360 Live Platform pros

Cons

"The way the commercial model of the product is structured must be improved."

"Another aspect that needs improvement is the domain definition."

"It would be nice to have a Spanish user interface available to us."

"The price could be more competitive."

"With iGrafx, the implementation and the licensing were pretty complex."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"It can be more user-friendly."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"The pricing is reasonable."

"The solution is very expensive."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"I have heard that the solution's pricing is very competitive."

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Top Industries

By visitors reading reviews

Manufacturing Company

25%

Computer Software Company

16%

Legal Firm

Media Company

Financial Services Firm

22%

Computer Software Company

11%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about FortressIQ?

The support is responsive and reliable.

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What is your experience regarding pricing and costs for FortressIQ?

The pricing is reasonable, and the application functions as expected. However, the dissatisfaction stems from the application not meeting my expectations in terms of performance or functionality.

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What needs improvement with FortressIQ?

The solution was initially presented to us as a tool to understand processes effectively. However, a significant issue emerged when the process slightly deviated from the first one I processed. It ...

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What do you like most about iGrafx?

The solution's technical support is of good quality since they offer fast and seamless services.

See all answers

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...

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Comparisons

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Compared 25% of the time

Visio vs iGrafx Process360 Live Platform

Compared 17% of the time

Camunda vs iGrafx Process360 Live Platform

Compared 12% of the time

Lucidchart vs iGrafx Process360 Live Platform

Compared 12% of the time

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Product Reports

Buyer's Guide

Process Mining

April 2025

Download FortressIQ product report

Buyer's Guide

iGrafx Process360 Live Platform

April 2025

Download iGrafx Process360 Live Platform product report

Overview

With FortressIQ, making strategic decisions for your business just got easier
Automated process discovery enables you to uncover insights at a scale and accuracy unattainable with more traditional methods. Confidently make decisions and strategically implement them across the enterprise, finally realizing the benefits promised by digital transformation.

FortressIQ

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Information Not Available

Multinational Bank

Buyer's Guide

FortressIQ vs. iGrafx Process360 Live Platform

April 2025

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