FortressIQ vs iGrafx Process360 Live Platform comparison

FortressIQ and iGrafx are both solutions in the Process Mining category. FortressIQ is ranked #13, while iGrafx is ranked #9 with an average rating of 8.0. FortressIQ holds a 1.9% mindshare in PM, compared to iGrafx’s 2.2% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution.

FortressIQ

Read 2 FortressIQ reviews

378 Views
378 Comparison Views

0% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,959 Views
274 Comparison Views

91% willing to recommend

FortressIQ

iGrafx Process360 Live Plat...

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Executive SummaryUpdated on Dec 1, 2024

iGrafx Process360 Live Platform and FortressIQ compete in the process management and automation space. FortressIQ has the upper hand with advanced features, while iGrafx offers favorable pricing and support.

Features: iGrafx Process360 Live Platform is recognized for comprehensive process modeling, documentation capabilities, and an all-in-one solution for process optimization. FortressIQ offers automated process discovery, AI-driven insights, and deeper analysis with real-time updates. The AI-driven approach of FortressIQ provides a functional advantage.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform delivers a seamless deployment experience and extensive customer support options, suitable for those requiring hands-on assistance. FortressIQ uses cloud-based infrastructure for quicker setup times. While iGrafx is praised for support, FortressIQ's faster deployment offers an advantage.

Pricing and ROI: iGrafx Process360 Live Platform is known for its competitive pricing, providing significant value for cost-effective solutions. FortressIQ requires a higher upfront investment justified by advanced capabilities and higher long-term ROI through process efficiencies. iGrafx is a budget-friendly option, but FortressIQ's ROI potential is compelling for substantial long-term benefits.

To learn more, read our detailed FortressIQ vs. iGrafx Process360 Live Platform Report (Updated: March 2026).

Buyer's Guide

FortressIQ vs. iGrafx Process360 Live Platform

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortressIQ

Ranking in Process Mining

13th

Average Rating

0.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

iGrafx Process360 Live Plat...

Ranking in Process Mining

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Business Process Management (BPM) (18th)

Mindshare comparison

As of March 2026, in the Process Mining category, the mindshare of FortressIQ is 1.9%, up from 1.8% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 2.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Mining Mindshare Distribution
Product	Mindshare (%)
iGrafx Process360 Live Platform	2.2%
FortressIQ	1.9%
Other	95.9%

Process Mining

Featured Reviews

Sean Ammon

Managing Director at CIBA

The product has good process mining capabilities, but it is very expensive

We are one of the three organizations across Europe and Africa that are certified implementers of FortressIQ. People who would like to use the solution must choose the right partner to implement. Some tweaking still needs to happen around the commercial model and the pricing structures. Even though the product is good, it's very difficult for customers to pay for it. It defeats the purpose if we have a good product but no one can afford to pay for it. Overall, I rate the tool a seven out of ten.

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Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The process mining capability of the solution is valuable."

"The support is responsive and reliable."

"It has simplified compliance with regulations and company standards."

"Simulation is most valuable."

"We found the technical support to be helpful."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"Provides a valuable BPMN feature."

"Overall, the solution is very useful and has good features."

"It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process."

"The solution is very stable."

More iGrafx Process360 Live Platform pros

Cons

"Another aspect that needs improvement is the domain definition."

"The way the commercial model of the product is structured must be improved."

"I would like to see a lower price, although when used correctly, you can have a good return on your investment."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"I used the single license product. The entire suite can manage complex organizations, linking it with ERP, but it is not so easy to link it to a new ERP."

"Unfortunately, I haven't been able to find a reseller in Mexico."

"With iGrafx, the implementation and the licensing were pretty complex."

"I would love to see a template and shapes for customer journey mapping."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"The pricing is reasonable."

"The solution is very expensive."

"I have heard that the solution's pricing is very competitive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Healthcare Company

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

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What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

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What needs improvement with iGrafx?

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What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

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Product Reports

Buyer's Guide

Process Mining

March 2026

Download FortressIQ product report

Buyer's Guide

iGrafx Process360 Live Platform

March 2026

Download iGrafx Process360 Live Platform product report

Overview

With FortressIQ, making strategic decisions for your business just got easier
Automated process discovery enables you to uncover insights at a scale and accuracy unattainable with more traditional methods. Confidently make decisions and strategically implement them across the enterprise, finally realizing the benefits promised by digital transformation.

FortressIQ

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Sample Customers

Information Not Available

Multinational Bank

Buyer's Guide

FortressIQ vs. iGrafx Process360 Live Platform

March 2026

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