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FortiGate Next Generation Firewall (NGFW) vs Palo Alto Networks VM-Series comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Fortinet FortiGate is cost-effective, easy to manage, enhances security, reduces costs, and offers high returns and efficiency.
Sentiment score
7.3
FortiGate Firewall is effective with cost concerns, offers ROI, enhances security, and provides immediate benefits with FortiGuard.
Sentiment score
7.1
Palo Alto Networks VM-Series offers strong ROI with enhanced security, increased agility, and significant time savings for users.
Clients are now comfortable and not wasting productive hours on IT support.
The automation part is giving us a cost benefit and speed; we can react faster.
It's a very useful tool to mitigate and protect your enterprise.
It has notably improved our efficiency and visibility.
Using FortiGate has enabled us to increase security, control user access, manage bandwidth, and enhance the ability to provide a variety of operations solutions to clients.
It's easy to configure a new connection, and it works in a few minutes if everything works fine.
Customers can see data within a week, indicating a quick return on investment.
 

Customer Service

Sentiment score
7.0
Fortinet FortiGate support receives mixed reviews on responsiveness and accessibility, excelling with third-level engineers but needing consistency improvements.
Sentiment score
6.5
FortiGate support is generally appreciated for availability and guidance, though regional and technical expertise improvement is suggested.
Sentiment score
7.6
Palo Alto Networks VM-Series support is responsive and professional, but some users note room for improvement in efficiency.
I would rate their support for FortiGate a nine out of ten.
They offer very accurate solutions.
The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with.
I must study the best version to install to avoid previously found bugs.
I would rate Fortinet's support a 10 because they are excellent and very available whenever we needed their help.
In some cases, you need to come prepared because the people there work by the book and ask for particular things. If you don't have them, you cannot proceed, but if you know what they need, after some time, it's pretty easy to get support or whatever you need.
The support quality could be improved.
Resolving issues promptly.
They are responsive and provide high-quality assistance.
 

Scalability Issues

Sentiment score
7.3
Fortinet FortiGate is scalable for various organizations, though hardware scaling and licensing can present challenges.
Sentiment score
7.6
FortiGate Next Generation Firewall offers excellent scalability for diverse businesses with VDOMs and advanced features like FortiNAC and SD-WAN.
Sentiment score
7.6
Palo Alto Networks VM-Series is scalable, satisfying users despite some cloud integration challenges, and suitable for diverse enterprises.
They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.
The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.
We determine sizing based on multiple factors: number of users, available links, traffic types, server count, services in use, and whether services will be published.
The scalability of the FortiGate Next Generation Firewall (NGFW) is quite good; it is easy to make it scalable.
What it allows us in terms of connections to other companies is a straightforward solution that you don't have to use something else.
They are easy to upgrade, and with credit licensing, they scale effectively according to demand.
The solution is scalable and can easily handle an increase in the number of users.
It is easy to use with an excellent graphical user interface and extensive documentation, which contributes to its high scalability.
 

Stability Issues

Sentiment score
7.9
Fortinet FortiGate is praised for reliability, though configuration and environment impact stability, with newer features occasionally causing issues.
Sentiment score
8.2
FortiGate NGFW is praised for stability, especially post-FortiOS 5.6, though smaller companies may experience inconsistencies.
Sentiment score
8.3
Palo Alto Networks VM-Series is praised for stability and reliability, despite occasional bugs and manual interventions during upgrades.
We're experiencing 99.999% availability consistently.
I would rate the stability of Fortinet FortiGate a ten out of ten.
We have not had any problems with the operating systems or maintenance of subscriptions.
Regarding next-generation firewalls, I would give the FortiGate Next Generation Firewall (NGFW) a rating of 10 for stability.
In some cases, you need to restart it, but mostly, it's working flawlessly, especially if you have an HA environment, high availability.
In my experience, there are usually no significant stability issues with FortiGate Next Generation Firewall (NGFW).
Hardware is generally very stable.
I have not experienced any major problems or downtime.
Perfection is unlikely as the dynamic nature of traffic and constant changes can result in occasional bugs despite regular updates.
 

Room For Improvement

Fortinet FortiGate users experience firmware instability, poor support, non-intuitive interface, and desire improvement in pricing, integration, and VPN capabilities.
FortiGate NGFW requires cost reduction, improved usability, integration, security, AI features, and better customer support to enhance user experience.
Palo Alto Networks VM-Series needs better integration, scalability, documentation, cloud compatibility, and improved features to address user concerns and performance.
By providing an integrated solution, users would have access to all features and functionalities within a single window, eliminating the need to navigate through multiple windows.
Investing in a solution that can accommodate such growth would be more cost-effective than repeatedly purchasing new hardware.
The constant daily revisions necessitate meticulous identification of the relevant documents to prevent the use of outdated information that could jeopardize our environment.
Improvements could be made when companies expand and need better equipment and more licenses.
Configuring these services is quite complex and not very user-friendly, requiring technical steps that are difficult for normal users to understand.
When a site is blocked, it is necessary for me to consult the logs to understand what the Next Generation Firewall policy has blocked.
Integration with CSIRT across all use levels would make it easier for administrators to stay updated on the blocked entities without manual intervention.
Most customers go for partner-enabled support, which involves multiple layers, leading to delays.
When managing the firewall, it involves a Strata Cloud web browser that requires improvement to enhance deployment ease and call center efficiency.
 

Setup Cost

Fortinet FortiGate offers competitive pricing and cost-effective licensing, though renewal and support costs can be high.
FortiGate NGFW offers competitive pricing and features, appealing to mid-large enterprises despite higher initial setup and license costs.
Palo Alto Networks' VM-Series pricing is high but justified by advanced security features, with flexible licensing aiding budget management.
The most expensive part is the renewal of the license subscription.
FortiGate is priced lower than Palo Alto.
Last year, I renewed the support for three years, which can sometimes be expensive but depends on the security benefits and how it helps us.
It offers cost savings as it is generally cheaper than the competition.
The pricing of FortiGate Next Generation Firewall is competitive.
Fortinet tools like FortiGate are costly for us as a higher education institute in India.
Palo Alto is expensive in terms of pricing, particularly when comparing features to cost.
The cost involves purchasing through a vendor, which might mark up due to the supply chain.
Pricing for Palo Alto Networks is higher than other OEMs, but considering the robustness and features, it gains customer trust.
 

Valuable Features

Fortinet FortiGate excels in robust security, user-friendly management, scalability, and cost-effectiveness with superior VPN, firewall, and UTM features.
FortiGate NGFW is valued for its simplicity, comprehensive security features, robust threat detection, and seamless integration capabilities.
Palo Alto Networks VM-Series excels in threat prevention, scalability, and user-friendly management, integrating advanced security features and cloud services.
The firewall, IPS, and VPN functions are the most valuable features.
In terms of security, we have not experienced any security flaws or loopholes, and it has proven to be quite stable.
FortiGate has helped reduce the risk of cyberattacks that might disrupt our client's production.
The firewall and VPN features are the most valuable in protecting our customers' networks.
The most valuable features of the FortiGate firewall include SSL inspection, VPN functionality, and threat intelligence features for preventing threats.
FortiGate Next Generation Firewall (NGFW) has improved our efficiency in setting up security and provided us with more visibility over some issues and incidents we previously faced.
We use these tools to prevent all known and unknown threats using Palo Alto Networks' Wildfire and other data filtering tools to gather information, analyze traffic, manage malicious traffic, and offer visibility, control, and attack prevention.
Palo Alto's robust threat intelligence supports new updates, and I can open cases directly with their Threat Intelligence team.
The DNS security significantly enhances security through visibility and detection, allowing control over crucial traffic like DNS, which is often exploited by ransomware.
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Ranking in Firewalls
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
364
Ranking in other categories
Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
FortiGate Next Generation F...
Ranking in Firewalls
10th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
54
Ranking in other categories
ZTNA (3rd), Unified Threat Management (UTM) (8th)
Palo Alto Networks VM-Series
Ranking in Firewalls
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
64
Ranking in other categories
Advanced Threat Protection (ATP) (9th)
 

Mindshare comparison

As of June 2025, in the Firewalls category, the mindshare of Fortinet FortiGate is 21.4%, up from 17.8% compared to the previous year. The mindshare of FortiGate Next Generation Firewall (NGFW) is 0.4%, up from 0.2% compared to the previous year. The mindshare of Palo Alto Networks VM-Series is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Firewalls
 

Featured Reviews

Vasu Gala - PeerSpot reviewer
A stable solution with an intuitive interface and quick customer service
I have been working with Fortinet FortiGate, WatchGuard, Sophos, and SonicWall. I'm not as comfortable with SonicWall because of their UI and limitations. I prefer Fortinet above all other options. When it comes to configuration, I am confident in my ability to handle various tasks, including creating policies such as firewall rules, web policies, and application policies. Additionally, I can configure VPNs and implement load balancing, among other tasks. Overall, I feel much more comfortable working with Fortinet. Fortinet has made significant improvements by integrating AI with firewalls for threat analysis and prevention. In the past 2-3 years, they have launched FortiSASE and SIEM, and they also provide SOC services. Both Palo Alto and Fortinet FortiGate are excellent. While Fortinet FortiGate comes at higher prices, the functionality and support justify the cost. They promptly resolve firmware issues and inform all support providers about configuration changes.
Juan Solano - PeerSpot reviewer
Implementation improves efficiency and provides greater visibility over issues
One of the most valuable features of FortiGate Next Generation Firewall (NGFW) ( /products/fortigate-next-generation-firewall-ngfw-reviews ) is the ease of usability it offers. It is quite easy for me to learn to use. Additionally, FortiGate Next Generation Firewall (NGFW) has improved our efficiency in setting up security and provided us with more visibility over some issues and incidents we previously faced.
RonnieYazdani - PeerSpot reviewer
User-friendly CLI and efficient dashboard streamline operations with robust security features
I find Palo Alto Networks VM-Series easy to deploy, and none of my customers have had significant complaints. My customers have high certifications provided by Palo Alto Networks. The friendly dashboard and the ability to easily command and use the CLI make Palo Alto Networks VM-Series a better product. It offers robust solutions, making it valuable to my customers.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Educational Organization
14%
Comms Service Provider
8%
Manufacturing Company
6%
Computer Software Company
17%
Comms Service Provider
10%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
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What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
What do you like most about FortiGate Next Generation Firewall (NGFW)?
The tool's most valuable feature is IPS. In my experience, I haven't encountered any issues with integration. It easi...
What is your experience regarding pricing and costs for FortiGate Next Generation Firewall (NGFW)?
From a cost perspective, I think it's quite reasonable, not so cheap, but I think it's quite similar compared to others.
What needs improvement with FortiGate Next Generation Firewall (NGFW)?
I do not utilize the intrusion prevention and web filtering features of FortiGate Next Generation Firewall (NGFW). Th...
Features comparison between Palo Alto and Fortinet firewalls
In the best tradition of these questions, Feature-wise both are quite similar, but each has things it's better at, it...
How does Azure Firewall compare with Palo Alto Networks VM Series?
Both products are very stable and easily scalable. The setup of Azure Firewall is easy and very user-friendly and the...
 

Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate, Fortinet Firewall
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No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
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Warren Rogers Associates
Find out what your peers are saying about FortiGate Next Generation Firewall (NGFW) vs. Palo Alto Networks VM-Series and other solutions. Updated: June 2025.
858,469 professionals have used our research since 2012.