FireMon Asset Manager vs ServiceNow Discovery comparison

FireMon and ServiceNow are both solutions in the IT Asset Management category. FireMon is ranked #13 with an average rating of 8.7, while ServiceNow is ranked #2 with an average rating of 8.4. FireMon holds a 0.1% mindshare in IAM, compared to ServiceNow’s 5.7% mindshare. Additionally, 100% of FireMon users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

FireMon Asset Manager

Read 3 FireMon Asset Manager reviews

43 Views
5 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 42 ServiceNow Discovery reviews

1,419 Views
529 Comparison Views

97% willing to recommend

FireMon Asset Manager

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and FireMon Asset Manager compete in the asset management solutions space. Despite FireMon Asset Manager's comprehensive features, ServiceNow Discovery offers a competitive edge in pricing and customer support.

Features: ServiceNow Discovery can enhance operational efficiency through automated workflows, integration with IT systems, and comprehensive asset tracking. FireMon Asset Manager provides robust security, real-time vulnerability management, and advanced threat detection, appealing to security-focused organizations.

Ease of Deployment and Customer Service: ServiceNow Discovery supports varied IT environments with a cloud-based deployment model and extensive resources, streamlining onboarding. FireMon Asset Manager offers flexible deployments with customized solutions, requiring more setup time compared to ServiceNow's ease of integration.

Pricing and ROI: ServiceNow Discovery provides competitive pricing with scalable cost structures focusing on ROI. FireMon Asset Manager, with higher initial costs, offers significant value in asset security management, targeting organizations prioritizing comprehensive security over cost.

To learn more, read our detailed FireMon Asset Manager vs. ServiceNow Discovery Report (Updated: June 2025).

Buyer's Guide

FireMon Asset Manager vs. ServiceNow Discovery

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FireMon Asset Manager

Ranking in IT Asset Management

13th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)

ServiceNow Discovery

Ranking in IT Asset Management

2nd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of FireMon Asset Manager is 0.1%. The mindshare of ServiceNow Discovery is 5.7%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Chan Lung

Presale Consultant at Sangfor Technologies

Works very well as a single platform for policy management and audit compliance

The dashboard clearly shows the policies of a network environment. We can see which policies are critical or are always being used. We can also see which ones are not being used or have not been modified in a long time. We can see all the ports that the applications are using. We have all this information in the dashboard. After deployment, FireMon Asset Manager automatically shows the network topology. However, the dashboard is pretty fixed. It is not flexible. If I need to modify the dashboard, I need the help of their customer support. FireMon has streamlined policy deployment across multiple firewalls, making it easier to quickly implement changes. It has also improved our ability to comply with audits and be compliant with PCI DSS and ISO 27001 standards. The efficiency of deploying policies has increased significantly. The information provided by FireMon Asset Manager is helpful in making an organization's environment secure. It makes customers look into their policies and see if they need to be modified.

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Ayobanji Iluyomade

IT Service Performance Manager at MTN

Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain

ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."

"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."

"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"It has been stable since deployment."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"ServiceNow Discovery works better than other products I've used."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"We can scale the solution."

More ServiceNow Discovery pros

Cons

"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."

"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."

"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."

"Without improvement in the patters, applications can't be discovered"

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"It's an expensive platform."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

"It creates quite a bit of duplication, so that needs to be fixed."

"ServiceNow Discovery should improve its cloud capabilities."

More ServiceNow Discovery cons

Pricing and Cost Advice

"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The product is not cheap."

"It's on a yearly basis. We renew our contract for three years at a time."

"This is expensive, but it meets our needs."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for FireMon Asset Manager?

FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.

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What needs improvement with FireMon Asset Manager?

We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...

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What is your primary use case for FireMon Asset Manager?

We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

I think the price of ServiceNow Discovery is cheaper than BMC.

See all answers

What needs improvement with ServiceNow Discovery?

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

See all answers

Comparisons

No data available

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Lansweeper vs ServiceNow Discovery

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BMC Helix Discovery vs ServiceNow Discovery

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Microsoft Configuration Manager vs ServiceNow Discovery

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Product Reports

Buyer's Guide

FireMon Asset Manager

June 2025

Download FireMon Asset Manager product report

Buyer's Guide

ServiceNow Discovery

May 2025

Download ServiceNow Discovery product report

Overview

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?

Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.

What benefits and ROI can users expect from FireMon Asset Manager?

Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

FireMon Asset Manager vs. ServiceNow Discovery

June 2025

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