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FireMon Asset Manager vs ServiceNow Discovery comparison

FireMon and ServiceNow are both solutions in the IT Asset Management category. FireMon is ranked #13 with an average rating of 8.7, while ServiceNow is ranked #4 with an average rating of 8.1. FireMon holds a 0.1% mindshare in IAM, compared to ServiceNow’s 5.6% mindshare. Additionally, 100% of FireMon users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
FireMon Asset Manager
Read 3 FireMon Asset Manager reviews
  • 227 Views
  • 89 Comparison Views
100% willing to recommend
ServiceNow Discovery
Read 42 ServiceNow Discovery reviews
  • 3,827 Views
  • 1,454 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and FireMon Asset Manager compete in the asset management solutions space. Despite FireMon Asset Manager's comprehensive features, ServiceNow Discovery offers a competitive edge in pricing and customer support.

Features: ServiceNow Discovery can enhance operational efficiency through automated workflows, integration with IT systems, and comprehensive asset tracking. FireMon Asset Manager provides robust security, real-time vulnerability management, and advanced threat detection, appealing to security-focused organizations.

Ease of Deployment and Customer Service: ServiceNow Discovery supports varied IT environments with a cloud-based deployment model and extensive resources, streamlining onboarding. FireMon Asset Manager offers flexible deployments with customized solutions, requiring more setup time compared to ServiceNow's ease of integration.

Pricing and ROI: ServiceNow Discovery provides competitive pricing with scalable cost structures focusing on ROI. FireMon Asset Manager, with higher initial costs, offers significant value in asset security management, targeting organizations prioritizing comprehensive security over cost.

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To learn more, read our detailed FireMon Asset Manager vs. ServiceNow Discovery Report (Updated: July 2025).
Buyer's Guide
FireMon Asset Manager vs. ServiceNow Discovery
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FireMon Asset Manager
Ranking in IT Asset Management
13th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)
ServiceNow Discovery
Ranking in IT Asset Management
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
Server Monitoring (2nd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of FireMon Asset Manager is 0.1%. The mindshare of ServiceNow Discovery is 5.6%, up from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Chan Lung - PeerSpot reviewer
Works very well as a single platform for policy management and audit compliance
The dashboard clearly shows the policies of a network environment. We can see which policies are critical or are always being used. We can also see which ones are not being used or have not been modified in a long time. We can see all the ports that the applications are using. We have all this information in the dashboard. After deployment, FireMon Asset Manager automatically shows the network topology. However, the dashboard is pretty fixed. It is not flexible. If I need to modify the dashboard, I need the help of their customer support. FireMon has streamlined policy deployment across multiple firewalls, making it easier to quickly implement changes. It has also improved our ability to comply with audits and be compliant with PCI DSS and ISO 27001 standards. The efficiency of deploying policies has increased significantly. The information provided by FireMon Asset Manager is helpful in making an organization's environment secure. It makes customers look into their policies and see if they need to be modified.
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Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."
"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."
"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."
"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."
"I find that the Discovery and scripting features are the most useful."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"It has been stable since deployment."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
More ServiceNow Discovery pros
 

Cons

"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."
"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."
"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."
"Technical support has not been helpful when we have come across problems."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."
"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."
"They can expand on the plugins for some of the other tools."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"Improvements could include implementing chatbots to simplify ticket creation."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."
"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"The product pricing is fair and reasonable for the value it provides."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"This solution is a paid option within the ServiceNow framework."
"The price could be better. It's a bit on the pricey side."
More ServiceNow Discovery pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
13%
Healthcare Company
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for FireMon Asset Manager?
FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.
See all answers
What needs improvement with FireMon Asset Manager?
We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...
See all answers
What is your primary use case for FireMon Asset Manager?
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
See all answers
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
I think the price of ServiceNow Discovery is cheaper than BMC.
See all answers
What needs improvement with ServiceNow Discovery?
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
See all answers
 

Comparisons

No data available
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Lansweeper vs ServiceNow Discovery
Compared 19% of the time
Flexera One vs ServiceNow Discovery Logo
Flexera One vs ServiceNow Discovery
Compared 7% of the time
BMC Helix Discovery vs ServiceNow Discovery Logo
BMC Helix Discovery vs ServiceNow Discovery
Compared 7% of the time
Microsoft Configuration Manager vs ServiceNow Discovery Logo
Microsoft Configuration Manager vs ServiceNow Discovery
Compared 6% of the time
More ServiceNow Discovery Competitors
 

Product Reports

Buyer's Guide
FireMon Asset Manager
August 2025
FireMon Asset Manager reportDownload FireMon Asset Manager product report
Buyer's Guide
ServiceNow Discovery
July 2025
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Overview

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?
  • Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
  • Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
  • Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.
What benefits and ROI can users expect from FireMon Asset Manager?
  • Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
  • Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
  • Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow
 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
FireMon Asset Manager vs. ServiceNow Discovery
July 2025
Free Report: FireMon Asset Manager vs. ServiceNow Discovery
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