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FireMon Asset Manager vs ServiceNow Discovery comparison

FireMon and ServiceNow are both solutions in the IT Asset Management category. FireMon is ranked #13 with an average rating of 8.7, while ServiceNow is ranked #4 with an average rating of 8.4. FireMon holds a 0.1% mindshare in IAM, compared to ServiceNow’s 5.8% mindshare. Additionally, 100% of FireMon users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.
FireMon Asset Manager
Read 3 FireMon Asset Manager reviews
  • 24 Views
  • 3 Comparison Views
100% willing to recommend
ServiceNow Discovery
Read 41 ServiceNow Discovery reviews
  • 1,353 Views
  • 660 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and FireMon Asset Manager compete in the asset management solutions space. Despite FireMon Asset Manager's comprehensive features, ServiceNow Discovery offers a competitive edge in pricing and customer support.

Features: ServiceNow Discovery can enhance operational efficiency through automated workflows, integration with IT systems, and comprehensive asset tracking. FireMon Asset Manager provides robust security, real-time vulnerability management, and advanced threat detection, appealing to security-focused organizations.

Ease of Deployment and Customer Service: ServiceNow Discovery supports varied IT environments with a cloud-based deployment model and extensive resources, streamlining onboarding. FireMon Asset Manager offers flexible deployments with customized solutions, requiring more setup time compared to ServiceNow's ease of integration.

Pricing and ROI: ServiceNow Discovery provides competitive pricing with scalable cost structures focusing on ROI. FireMon Asset Manager, with higher initial costs, offers significant value in asset security management, targeting organizations prioritizing comprehensive security over cost.

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To learn more, read our detailed FireMon Asset Manager vs. ServiceNow Discovery Report (Updated: April 2025).
Buyer's Guide
FireMon Asset Manager vs. ServiceNow Discovery
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FireMon Asset Manager
Ranking in IT Asset Management
13th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (17th), Cyber Asset Attack Surface Management (CAASM) (7th)
ServiceNow Discovery
Ranking in IT Asset Management
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Server Monitoring (2nd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of FireMon Asset Manager is 0.1%. The mindshare of ServiceNow Discovery is 5.8%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

Chan Lung - PeerSpot reviewer
Works very well as a single platform for policy management and audit compliance
The dashboard clearly shows the policies of a network environment. We can see which policies are critical or are always being used. We can also see which ones are not being used or have not been modified in a long time. We can see all the ports that the applications are using. We have all this information in the dashboard. After deployment, FireMon Asset Manager automatically shows the network topology. However, the dashboard is pretty fixed. It is not flexible. If I need to modify the dashboard, I need the help of their customer support. FireMon has streamlined policy deployment across multiple firewalls, making it easier to quickly implement changes. It has also improved our ability to comply with audits and be compliant with PCI DSS and ISO 27001 standards. The efficiency of deploying policies has increased significantly. The information provided by FireMon Asset Manager is helpful in making an organization's environment secure. It makes customers look into their policies and see if they need to be modified.
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Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."
"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."
"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"This solution provides excellent insights."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The product provides great scalability features."
More ServiceNow Discovery pros
 

Cons

"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."
"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."
"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Improvements could include implementing chatbots to simplify ticket creation."
"The solution should improve the classes of discovery assets to disregard more junk data."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"ServiceNow Discovery should improve its cloud capabilities."
"ServiceNow is very costly."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."
"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."
"The price could be better. It's a bit on the pricey side."
"It is not recommended for smaller companies because of the price."
"The product is not cheap."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"If the product is not deployed properly, it can be very expensive."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"It's on a yearly basis. We renew our contract for three years at a time."
More ServiceNow Discovery pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for FireMon Asset Manager?
FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions.
See all answers
What needs improvement with FireMon Asset Manager?
We used FireMon Asset Manager only for the firewalls. It could not always discover, so we had to go in and add it manually. The discovery was not always consistent. At times it worked, and at times...
See all answers
What is your primary use case for FireMon Asset Manager?
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
See all answers
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
See all answers
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
See all answers
 

Comparisons

No data available
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Tanium vs ServiceNow Discovery
Compared 27% of the time
Lansweeper vs ServiceNow Discovery Logo
Lansweeper vs ServiceNow Discovery
Compared 22% of the time
BMC Helix Discovery vs ServiceNow Discovery Logo
BMC Helix Discovery vs ServiceNow Discovery
Compared 8% of the time
Microsoft Configuration Manager vs ServiceNow Discovery Logo
Microsoft Configuration Manager vs ServiceNow Discovery
Compared 7% of the time
Zabbix vs ServiceNow Discovery Logo
Zabbix vs ServiceNow Discovery
Compared 5% of the time
More ServiceNow Discovery Competitors
 

Product Reports

Buyer's Guide
FireMon Asset Manager
April 2025
FireMon Asset Manager reportDownload FireMon Asset Manager product report
Buyer's Guide
ServiceNow Discovery
April 2025
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Overview

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?
  • Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
  • Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
  • Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.
What benefits and ROI can users expect from FireMon Asset Manager?
  • Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
  • Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
  • Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow
 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
FireMon Asset Manager vs. ServiceNow Discovery
April 2025
Free Report: FireMon Asset Manager vs. ServiceNow Discovery
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