FireMon Asset Manager vs ServiceNow Discovery comparison

FireMon and ServiceNow are both solutions in the IT Asset Management category. FireMon is ranked #11 with an average rating of 8.0, while ServiceNow is ranked #10 with an average rating of 7.4. Additionally, 100% of FireMon users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow Discovery and FireMon Asset Manager compete in the asset management solutions space. Despite FireMon Asset Manager's comprehensive features, ServiceNow Discovery offers a competitive edge in pricing and customer support.

Features: ServiceNow Discovery can enhance operational efficiency through automated workflows, integration with IT systems, and comprehensive asset tracking. FireMon Asset Manager provides robust security, real-time vulnerability management, and advanced threat detection, appealing to security-focused organizations.

Ease of Deployment and Customer Service: ServiceNow Discovery supports varied IT environments with a cloud-based deployment model and extensive resources, streamlining onboarding. FireMon Asset Manager offers flexible deployments with customized solutions, requiring more setup time compared to ServiceNow's ease of integration.

Pricing and ROI: ServiceNow Discovery provides competitive pricing with scalable cost structures focusing on ROI. FireMon Asset Manager, with higher initial costs, offers significant value in asset security management, targeting organizations prioritizing comprehensive security over cost.

To learn more, read our detailed FireMon Asset Manager vs. ServiceNow Discovery Report (Updated: August 2026).

Buyer's Guide

FireMon Asset Manager vs. ServiceNow Discovery

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Marck Chanpagne

Business Continuity And Disaster Recovery Manager at Cadence Bank

Continuous asset discovery has strengthened audits and BCDR planning but reporting needs improvement

FireMon Asset Manager supports my disaster recovery and business continuity planning through continuous real-time discovery, which is the foundation of everything. The fact that it's not a point-in-time scan, but ongoing, passive and active discovery, means my inventory is always current. That's what makes it useful for BCDR, where stale data is dangerous. The best features FireMon Asset Manager offers include leak path detection, which is genuinely valuable. It identifies rogue internet connectivity, unauthorized connections, and paths in and out of the network that shouldn't exist. In a bank, that's both a security concern and a BCDR concern because undocumented network paths create recovery risks I don't know I have. The topology mapping is also excellent. Being able to visualize how assets connect to each other and to the network helps my BCDR team understand dependencies between systems, which is critical for sequencing recovery procedures correctly. If I'm recovering a system, I need to know what it depends on and what depends on it. FireMon Asset Manager has positively impacted my organization primarily on our audit and examination posture. Before FireMon Asset Manager, when examiners asked about our asset inventory, I was presenting data I knew had gaps and hoping nobody looked too closely. Now I can walk into an examination with a continuously updated, discovery-validated asset inventory and answer those questions with confidence. That's a qualitative shift, but it has real consequences. Examination findings in banking are not trivial. This shift has led to measurable outcomes, such as reducing the time to compile our annual BIA asset inventory from roughly three weeks of manual effort down to essentially a report pull. That's significant staff time saved. I've also seen our CMDB accuracy improve. FireMon Asset Manager's continuous discovery keeps finding things that manual processes miss. And from a regulatory standpoint, I've had two examinations since deploying FireMon Asset Manager, and in both cases, the asset inventory questions that were previously a weakness in our program were answered cleanly. That's the metric that matters most in a regulated banking environment.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the rebate processing automation that we did, it has provided us a savings of around an hour or two a person on a daily basis, which is quite a lot of savings."

"Comparing to other products in the market, we are getting all the features in hundred percent quality with what the objective needs to be met by other products, and that is also delivered in Automation Anywhere."

"Very comprehensive with different platforms especially SAP and Oracle EBS."

"Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation."

"The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes."

"The Automation Copilot is helpful. It will automatically give you all the solutions your bot requires. It's like a dictionary."

"The data capture feature is very valuable. I know there are also some elements where you have to be able to incorporate AI, but I haven't gotten to that level yet."

"It's easy to use, and with less experience, anyone with the business knowledge can automate easily."

More Automation Anywhere pros

"Now I can walk into an examination with a continuously updated, discovery-validated asset inventory, and I can answer those questions with confidence."

"FireMon Asset Manager supports my disaster recovery and business continuity planning through continuous real-time discovery, which is the foundation of everything."

"FireMon Asset Manager fills a genuine gap in network security visibility that many organizations underestimate."

"The most valuable feature is the change modules. Whenever there is a change in the firewall, it automatically reflects on FireMon."

"The most valuable aspects of FireMon Asset Manager are its integrations and its ability to passively monitor the network for unknown assets."

"It offers a single platform for managing firewalls of different brands and simplifies policy deployment and auditing. It helps push policies to different firewalls, and it also helps with policy auditing."

"The solution is stable and reliable."

"The value that they get from the product is good, and once you set it up, it is easily scalable with a large scope for automation and the product keeps expanding."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"The product provides great scalability features."

"Service Now has a great drag and drop functionality, which makes it easier to use than, say, EMC, and it is dedicated to designing an easy-to-use tool for IT defense, giving users better leverage."

More ServiceNow Discovery pros

Cons

"The Recorder action in the A2019 Community edition is not supported."

"Security needs improvement."

"The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently."

"Reporting could be better because there is a little bit of overkill in getting information about the utilization of the bot license. This could be a little bit improved."

"The AI centricity is a bit behind compared to the way we see Microsoft and AWS doing it. This is the feedback that I have also given to them. They need to expand themselves to provide more services than just RPA. Only RPA may not be enough for us, and it would not be our preferred choice for an automation tool."

"I had an issue lasting for the better part of three years, and it was quite severe."

"It is frustrating at times to experience this instability, but we do find a solution and we are working on it to be better."

"I have had a couple of crashes and issues."

More Automation Anywhere cons

"The discovery process could be improved. If incorrect credentials are entered, it should give an error message. That would make our work easy rather than having to troubleshoot why the issue is occurring."

"It is not very good at monitoring the Check Point firewall, but it works very well with other firewalls such as Palo Alto, Fortinet, and Cisco ASA."

"The biggest friction point or frustration I have encountered with FireMon Asset Manager is the support experience being inconsistent."

"FireMon Asset Manager can be improved in reporting customization, which is more limited than I'd prefer."

"While passive discovery remains important, active retrieval of asset details would be valuable, and this functionality is starting to be implemented, as I've observed in recent updates but it is not fully there yet."

"I find that FireMon Asset Manager's reporting customization is more limited than I would like."

"I am not seeing significant ROI beyond breaking even on what I spend."

"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."

"It does create quite a few duplicate CIs, you need to monitor and clean them up."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"I feel that credential-less discovery could be improved."

"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."

More ServiceNow Discovery cons

Pricing and Cost Advice

"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."

"It is reasonable and affordable. If you consider the tasks that we can get done using this, the pricing is reasonable and affordable."

"The price is very reasonable."

"The pricing of AA is similar to UiPath."

"I don't deal have cost specifics but I can say it is a tool that provides value for the money."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"We would like them to change the license model of charging per bot."

"The major reason that we selected Automation Anywhere was the licensing model."

More Automation Anywhere pricing and cost advice

"FireMon Asset Manager's pricing has been reasonable and has worked well for us from a licensing standpoint."

"FireMon is more expensive than other brands but justified by its comprehensive feature set. It includes several functions that might require additional subscriptions in other solutions."

"The solution is not inexpensive so pricing is rated a three out of ten."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"The solution is very expensive."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"If the product is not deployed properly, it can be very expensive."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"This is expensive, but it meets our needs."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Outsourcing Company

10%

Outsourcing Company

20%

Comms Service Provider

19%

Insurance Company

Construction Company

Financial Services Firm

14%

Manufacturing Company

Healthcare Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for FireMon Asset Manager?

My experience with pricing, setup cost, and licensing reveals that it's not inexpensive. The license cost is manageab...

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What needs improvement with FireMon Asset Manager?

The biggest friction point or frustration I have encountered with FireMon Asset Manager is the support experience bei...

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What is your primary use case for FireMon Asset Manager?

My main use case for FireMon Asset Manager is continuous network asset discovery and visibility. We have a complex hy...

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What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

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What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 9% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

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BMC Helix Discovery vs FireMon Asset Manager

Compared 24% of the time

OpenText Network Operations Management vs FireMon Asset Manager

Compared 21% of the time

ThreatAware vs FireMon Asset Manager

Compared 18% of the time

Aruba Airwave vs FireMon Asset Manager

Compared 12% of the time

Cisco Catalyst Center vs FireMon Asset Manager

Compared 11% of the time

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Tanium vs ServiceNow Discovery

Compared 8% of the time

Lansweeper vs ServiceNow Discovery

Compared 8% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Automation Anywhere

August 2026

Download Automation Anywhere product report

Buyer's Guide

FireMon Asset Manager

August 2026

Download FireMon Asset Manager product report

Buyer's Guide

ServiceNow Discovery

July 2026

Download ServiceNow Discovery product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

FireMon

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

FireMon Asset Manager provides insightful monitoring and management of your network assets, helping organizations maintain security compliance and optimize asset usage effectively.

FireMon Asset Manager offers a comprehensive view of network assets, assisting in identifying security compliance gaps and optimizing resource utilization. Designed for enterprises requiring robust asset monitoring, it ensures efficient tracking, enabling proactive threat management and policy adherence across digital environments.

What are the important features of FireMon Asset Manager?

Real-Time Monitoring: Continuously tracks network assets to provide up-to-date security insights.
Compliance Assurance: Ensures assets meet security policies and regulatory requirements.
Reporting Capabilities: Offers detailed reports for better visibility and analysis of network assets.

What benefits and ROI can users expect from FireMon Asset Manager?

Enhanced Security Posture: By maintaining compliance and identifying vulnerabilities, it minimizes risks.
Operational Efficiency: Streamlines asset management, reducing manual interventions and resource wastage.
Cost Savings: Prevents potential security incidents, saving costs related to breaches and non-compliance fines.

In industries like finance and healthcare, FireMon Asset Manager plays a crucial role by providing meticulous asset tracking essential for maintaining stringent compliance requirements. It enables organizations to swiftly adapt to changing regulations and safeguard sensitive information effectively.

FireMon

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

FireMon Asset Manager vs. ServiceNow Discovery

August 2026

Free Report: FireMon Asset Manager vs. ServiceNow Discovery

Find out what your peers are saying about FireMon Asset Manager vs. ServiceNow Discovery and other solutions. Updated: August 2026.

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