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F5 BIG-IP Access Policy Manager (APM) vs Symantec Secure Web Gateway comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

F5 BIG-IP Access Policy Man...
Ranking in Secure Web Gateways (SWG)
18th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Network Access Control (NAC) (11th), SSL VPN (7th), Remote Access (18th), Access Management (14th)
Symantec Secure Web Gateway
Ranking in Secure Web Gateways (SWG)
27th
Average Rating
6.6
Reviews Sentiment
5.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Secure Web Gateways (SWG) category, the mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.4%, up from 1.3% compared to the previous year. The mindshare of Symantec Secure Web Gateway is 1.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG) Mindshare Distribution
ProductMindshare (%)
F5 BIG-IP Access Policy Manager (APM)1.4%
Symantec Secure Web Gateway1.4%
Other97.2%
Secure Web Gateways (SWG)
 

Featured Reviews

Senior Cyber Security Consultant at KoçSistem
Has provided reliable policy controls and secure web access for large enterprises
I consider Cloudflare when evaluating centralized access control features; Cloudflare utilizes multi-factor authentication and full API support, while F5 BIG-IP Access Policy Manager (APM) needs to enhance its API support. I recommend F5 BIG-IP Access Policy Manager (APM) for large companies such as Tüpraş and Ford. Tüpraş is one of the biggest companies in Turkey, along with other customers such as Tofaş, Euroko, Koç Holding, and more. For on-premises deployment, I would rate it a 10. For cloud deployment, I would rate it a seven. I primarily use it on-premises. I rate F5 BIG-IP Access Policy Manager (APM) eight out of ten.
KK
Principal Consultant at CSaaS
Monitors traffic effectively but struggles with integration challenges
I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel. It should be more straightforward. I notice that customers work with partners, not directly with Symantec, relying on local company integrators for support. Symantec becomes the level two or level three support, which requires navigating through a supply chain that is quite extensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"F5 BIG-IP APM is relatively easy to use."
"The tool is reliable and easy to configure."
"I recommend F5 BIG-IP Access Policy Manager (APM) to others due to its reliability, and it is perceived as critical to security infrastructure."
"A lot of features are useful to me, including mostly the authentication, SAML, or SSO, with no sign-on."
"The product is stable, I haven't noticed any bugs or glitches, and I haven't seen it crash or freeze, so it seems to be reliable and the performance is good."
"We have had a good experience with customer service and support."
"Stickiness is the most valuable feature of the product."
"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."
"It has a faster implementation process compared to other products."
"The most valuable features are the website blocking capability and SSL interception."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It offers an easy initial setup."
"As a proxy, there are many features available that benefit the customers, including caching, the security appliance, the cloud of service, and many other features."
"Scalability is not really any major issue, it is quite scalable and if we need to do more deployments, we just add them."
"In terms of stability, it's fine, as we have never had downtime because availability is AWS' responsibility since it is hosted on their servers, so availability is not an issue."
"The most valuable feature is the endpoint security."
 

Cons

"In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side."
"I have had a lot of issues in the past few months with the agents, which was disappointing."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"We do not have knowledgeable support teams locally."
"The initial setup was not easy."
"The price of this product can be improved."
"If I could copy and paste objects instead of picking and configuring them from scratch each time, it would be great."
"The technical support’s response time must be improved."
"Difficult and time-consuming to deploy and update."
"But that it causes catastrophic issues is unacceptable."
"I think the worst thing that we're experiencing is very poor and inadequate technical support."
"The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now."
"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."
"The major challenge is their support; the support from Broadcom is quite poor, it takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult."
"I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel."
"One of the problems with using Symantec is that it's widely known and the people who are making malware have designed to circumvent it."
 

Pricing and Cost Advice

"Recently, they have simplified the licensing"
"The tool is a little bit expensive."
"The product is very expensive."
"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."
"Symantec Secure Web Gateway is less expensive than one of its competitors."
"There is an additional charge for advanced security features."
report
Use our free recommendation engine to learn which Secure Web Gateways (SWG) solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Government
8%
Construction Company
7%
Construction Company
21%
Financial Services Firm
11%
Comms Service Provider
9%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise9
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?
F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchasing a Bentley as opposed to an Audi.
What needs improvement with F5 BIG-IP Access Policy Manager (APM)?
F5 BIG-IP Access Policy Manager (APM) is not user-friendly and operates slowly. Additional features for architecture such as Anycast would be beneficial. The ability to run the Anycast feature woul...
What is your primary use case for F5 BIG-IP Access Policy Manager (APM)?
I am using F5 BIG-IP Access Policy Manager (APM) along with Bot Management, API Gateway, API Security, and F5 Cloud. I am using F5 Advanced WAF, but I switch between ZTNA solutions such as FortiSAS...
What is your experience regarding pricing and costs for Symantec Secure Web Gateway?
I believe that pricing is on par with peers. Symantec and other vendors offer discounts when cutting a deal with a customer.
What needs improvement with Symantec Secure Web Gateway?
AI-driven security could be helpful, yet how effective it will be remains unclear. I plan to evaluate whatever new features they bring in.
What is your primary use case for Symantec Secure Web Gateway?
I find the product to be very straightforward. I just install it and forget it as it continuously monitors traffic. It has a super easy interface for allowing and blocking on the fly if needed. The...
 

Also Known As

F5 Access Policy Manager
Symantec Complete Website Security
 

Overview

 

Sample Customers

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office
Information Not Available
Find out what your peers are saying about F5 BIG-IP Access Policy Manager (APM) vs. Symantec Secure Web Gateway and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.