• Home
  • Evolve IP Unified Contact Center vs. OpenText Qfiniti

Evolve IP Unified Contact Center vs OpenText Qfiniti comparison

Cancel
You must select at least 2 products to compare!
Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Evolve IP Unified Contact Center and OpenText Qfiniti based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Ranking
28th
out of 33 in Workforce Engagement Management
Views
8
Comparisons
4
Reviews
0
Average Words per Review
0
Rating
N/A
11th
out of 33 in Workforce Engagement Management
Views
96
Comparisons
51
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.
Comparisons
Also Known As
Evolve Unified Contact Center
Learn More
Evolve IP
OpenText
Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

Sample Customers
BP Business Solutions, Ogletree
Asurion, HSN, Transcom, SAP
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

Evolve IP Unified Contact Center is ranked 28th in Workforce Engagement Management while OpenText Qfiniti is ranked 11th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while OpenText Qfiniti is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas OpenText Qfiniti is most compared with .

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.