Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.
Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Jacada WorkSpace is ranked 10th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Jacada WorkSpace is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Jacada WorkSpace is most compared with .
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