Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.
Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud, NICE CXone, 3CX Live Chat and Calabrio WFM.
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