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Evolve IP Unified Contact Center vs Genesys PureConnect comparison

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Ranking
Views
30
Comparisons
9
Reviews
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Average Words per Review
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Views
753
Comparisons
618
Reviews
0
Average Words per Review
0
Rating
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Comparisons
Also Known As
Evolve Unified Contact Center
Interactive Intelligence Customer Interaction Center, CIC
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Overview

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Evolve IP Unified Contact Center
Learn more about Genesys PureConnect
Sample Customers
BP Business Solutions, Ogletree
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider23%
Financial Services Firm17%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise26%
Large Enterprise56%

Evolve IP Unified Contact Center is ranked 14th in Workforce Engagement Management while Genesys PureConnect is ranked 5th in Workforce Engagement Management. Evolve IP Unified Contact Center is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Evolve IP Unified Contact Center is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud, NICE CXone, 3CX Live Chat and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.