We changed our name from IT Central Station: Here's why

Everbridge IT Alerting vs xMatters IT Management comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Find out what your peers are saying about Everbridge IT Alerting vs. xMatters IT Management and other solutions. Updated: January 2022.
563,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the support calendars.""The post mortem reports are descriptive, indicating who joined the call and when.""A robust solution with multiple modules that can be leveraged."

More Everbridge IT Alerting Pros →

"xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices.""Simple features create flow sets and build APIs for integrations.""Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace.""It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes.""The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call.""That automation is the critical aspect of xMatters. Without those workflows, then we would have a system that maintains an on-call schedule in Excel. So xMatters provides the notification workflow and ensures you're notifying the right person at the right time.""Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event.""​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

More xMatters IT Management Pros →

Cons
"Lacks ability to customize messages.""The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple.""I would like to have a little bit more flexibility in the member portal."

More Everbridge IT Alerting Cons →

"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies.""It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go""What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option.""I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do.""We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1.""The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of.""We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters.""An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

More xMatters IT Management Cons →

Pricing and Cost Advice
  • "Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
  • "Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
  • More Everbridge IT Alerting Pricing and Cost Advice →

  • "Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."
  • "It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."
  • "This is a subscription-based, SaaS solution."
  • "We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."
  • "The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."
  • "The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."
  • "The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."
  • "Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."
  • More xMatters IT Management Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
    563,327 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    The post mortem reports are descriptive, indicating who joined the call and when.
    Top Answer: 
    Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there. Everbridge did a good job on… more »
    Top Answer: 
    Parts of the mobile app are a bit difficult to navigate (to see published calendars, for example) and there can be some confusion if you also license Everbridge Mass Notification at your company. The… more »
    Top Answer: 
    It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone… more »
    Top Answer: 
    I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all… more »
    Top Answer: 
    It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go. Once I got the hang of it and… more »
    Ranking
    Views
    4,865
    Comparisons
    2,136
    Reviews
    3
    Average Words per Review
    1,200
    Rating
    8.7
    Views
    1,482
    Comparisons
    831
    Reviews
    13
    Average Words per Review
    1,755
    Rating
    9.1
    Comparisons
    Also Known As
    xMatters
    Learn More
    Overview

    Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

    Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

    Need Integration with your ITOM, ITSM, SIEM tools?

    Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

    xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

    To learn more, request a demo.

    • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
    • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
    • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
    • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
    • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
    • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

    Offer
    Learn more about Everbridge IT Alerting
    Get Started Today

    Sign up now

    Sample Customers
    Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
    Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Pharma/Biotech Company19%
    Energy/Utilities Company13%
    Hospitality Company6%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm11%
    Comms Service Provider10%
    Government6%
    REVIEWERS
    Computer Software Company24%
    Energy/Utilities Company18%
    Non Profit12%
    Retailer12%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Financial Services Firm13%
    Comms Service Provider12%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business10%
    Large Enterprise90%
    REVIEWERS
    Small Business16%
    Midsize Enterprise5%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise53%
    Large Enterprise42%
    Find out what your peers are saying about Everbridge IT Alerting vs. xMatters IT Management and other solutions. Updated: January 2022.
    563,327 professionals have used our research since 2012.

    Everbridge IT Alerting is ranked 4th in IT Alerting and Incident Management with 3 reviews while xMatters IT Management is ranked 1st in IT Alerting and Incident Management with 14 reviews. Everbridge IT Alerting is rated 8.6, while xMatters IT Management is rated 9.2. The top reviewer of Everbridge IT Alerting writes "Stable, responsive and helpful technical support, and the support calendars save us a lot of time". On the other hand, the top reviewer of xMatters IT Management writes "Gave us the ability to validate whether messages were going out". Everbridge IT Alerting is most compared with PagerDuty, ServiceNow, Opsgenie, Send Word Now and Splunk, whereas xMatters IT Management is most compared with PagerDuty, Opsgenie, ServiceNow, VictorOps and Clarity SM. See our Everbridge IT Alerting vs. xMatters IT Management report.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.