ESET's main goal is to create lightweight, highly configurable products with a high detection rate. Sometimes it can be overwhelming for customers to have such a vast area of possibilities for configuring and ways to solve problems in the implementation or exploitation of ESET software. Customers like easy-to-use solutions with not much servicing under the hood, and that's perfectly fine. We all like the administration where software does it all by itself, but that's not possible in the area of IT security. The vendor's job is to provide easy-of-use, but not to jeopardize the abbility to configure protection to the smallest details. ESET successfully maintains that perfect balance through the years, and with exceptionally good technical support, you can find answers to every question.
