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Eptura Workplace vs ServiceNow comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Eptura Workplace
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Facility Maintenance Management Software (9th), Workplace Management Software (6th), Inventory Management Software (13th), Computerized Maintenance Management Software (CMMS) (20th)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Eptura Workplace and ServiceNow aren’t in the same category and serve different purposes. Eptura Workplace is designed for Facility Maintenance Management Software and holds a mindshare of 4.1%, down 5.1% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 17.8% mindshare, down 25.5% since last year.
Facility Maintenance Management Software Market Share Distribution
ProductMarket Share (%)
Eptura Workplace4.1%
Ramco EAM on Cloud23.0%
Urgent22.1%
Other50.8%
Facility Maintenance Management Software
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
ServiceNow17.8%
JIRA Service Management8.0%
BMC Helix ITSM6.5%
Other67.7%
IT Service Management (ITSM)
 

Featured Reviews

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SP
General Manager at sPerception IT
Adopting flexible workflows with customized automation delivers measurable benefits
There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.
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879,371 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise164
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

iOffice IWMS, Hippo CMMS
No data available
 

Overview

 

Sample Customers

Air Liquide Group, DLA Piper, Dynegy, Hess Corporation, Ricoh, University of Michigan (MCIT)
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow