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Embark by Hermis vs Genesys PureConnect [EOL] comparison

Hermis Inc and Genesys are both solutions in the Workforce Engagement Management category. Additionally, 100% of Genesys users are willing to recommend the solution.
Embark by Hermis
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Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Embark by Hermis and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

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To learn more, read our detailed Workforce Engagement Management Report (Updated: August 2025).
Buyer's Guide
Workforce Engagement Management
August 2025
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Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Embark by Hermis
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (23rd)
Genesys PureConnect [EOL]
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

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Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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867,370 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Manufacturing Company
9%
Computer Software Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

No data available
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Compared 11% of the time
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Calabrio ONE vs Genesys PureConnect [EOL]
Compared 9% of the time
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Product Reports

Buyer's Guide
Workforce Engagement Management
August 2025
Embark by Hermis reportDownload Embark by Hermis product report
Buyer's Guide
Workforce Engagement Management
August 2025
Genesys PureConnect [EOL] reportDownload Genesys PureConnect [EOL] product report
 

Also Known As

No data available
Interactive Intelligence Customer Interaction Center, CIC
 

Overview

Embark: Supercharge Employee Onboarding. Elevate your new hire orientation experience with integrated Agenda builder, Ice breakers, Speed Networking, Cohort Management, Engagement Analytics and more!

Hermis Inc

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys
 

Sample Customers

Information Not Available
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Buyer's Guide
Workforce Engagement Management
August 2025
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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: August 2025.
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We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.