Embark by Hermis vs Genesys PureConnect comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Use Embark by Hermis?
Mohamed-Saber
report
Use our free recommendation engine to learn which Workforce Engagement Management solutions are best for your needs.
757,260 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer:Can integrate with a lot of gateways in voice.
Top Answer:As of now, they are doing great in all areas and they keep improving their services
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
Views
35
Comparisons
16
Reviews
0
Average Words per Review
0
Rating
N/A
Views
939
Comparisons
834
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Hermis Inc
Video Not Available
Genesys
Video Not Available
Overview

Embark: Supercharge Employee Onboarding. Elevate your new hire orientation experience with integrated Agenda builder, Ice breakers, Speed Networking, Cohort Management, Engagement Analytics and more!

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Information Not Available
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm12%
Manufacturing Company9%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise13%
Large Enterprise69%

Embark by Hermis is ranked 14th in Workforce Engagement Management while Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review. Embark by Hermis is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Embark by Hermis is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.