Embark by Hermis vs Genesys PureConnect comparison

Embark by Hermis

35 Views
16 Comparison Views

Genesys PureConnect

Read 1 Genesys PureConnect review

934 Views
824 Comparison Views

100% willing to recommend

Embark by Hermis

Genesys PureConnect

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Embark by Hermis and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

To learn more, read our detailed Workforce Engagement Management Report (Updated: July 2024).

Buyer's Guide

Workforce Engagement Management

July 2024

Download the complete report

Helped 793,295 peers since 2012

Categories and Ranking

Embark by Hermis

Ranking in Workforce Engagement Management

14th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Genesys PureConnect

Ranking in Workforce Engagement Management

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

Contact Center Infrastructure (5th), Unified Communications (7th), IP Telephony & Unified Communications (2nd)

Featured Reviews

Use Embark by Hermis?

Share your opinion

Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Dec 22, 2022

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

See which vendors are best for you

Use our free recommendation engine to learn which Workforce Engagement Management solutions are best for your needs.

See recommendations

793,295 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

19%

Financial Services Firm

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Genesys PureConnect?

Can integrate with a lot of gateways in voice.

See all answers

What needs improvement with Genesys PureConnect?

As of now, they are doing great in all areas and they keep improving their services

See all answers

What is your primary use case for Genesys PureConnect?

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.

See all answers

Comparisons

No data available

Genesys Cloud CX vs Genesys PureConnect

Compared 79% of the time

Cisco Jabber vs Genesys PureConnect

Compared 7% of the time

NICE CXone vs Genesys PureConnect

Compared 5% of the time

Calabrio ONE vs Genesys PureConnect

Compared 4% of the time

Kamailio SIP Server vs Genesys PureConnect

Compared 4% of the time

More Genesys PureConnect Competitors

Product Reports

Buyer's Guide

Workforce Engagement Management

July 2024

Download Embark by Hermis product report

Buyer's Guide

Workforce Engagement Management

July 2024

Download Genesys PureConnect product report

Also Known As

No data available

Interactive Intelligence Customer Interaction Center, CIC

Learn More

Hermis Inc

Genesys

Overview

Embark: Supercharge Employee Onboarding. Elevate your new hire orientation experience with integrated Agenda builder, Ice breakers, Speed Networking, Cohort Management, Engagement Analytics and more!

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers

Information Not Available

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Workforce Engagement Management

July 2024

Download Free Report

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: July 2024.

DOWNLOAD NOW

793,295 professionals have used our research since 2012.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.