Embark by Hermis vs Genesys PureConnect comparison

Hermis Inc and Genesys are both solutions in the Workforce Engagement Management category. Hermis Inc is ranked #22, while Genesys is ranked #5. Hermis Inc holds a 0.2% mindshare in CCO, compared to Genesys’s 7.8% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.

Embark by Hermis

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49 Comparison Views

Genesys PureConnect

Read 1 Genesys PureConnect review

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586 Comparison Views

100% willing to recommend

Embark by Hermis

Genesys PureConnect

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Executive Summary

We performed a comparison between Embark by Hermis and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.

To learn more, read our detailed Workforce Engagement Management Report (Updated: June 2025).

Buyer's Guide

Workforce Engagement Management

June 2025

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Helped 861,170 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Embark by Hermis

Ranking in Workforce Engagement Management

22nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Genesys PureConnect

Ranking in Workforce Engagement Management

5th

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Contact Center Infrastructure (12th), Unified Communications (8th), IP Telephony & Unified Communications (9th)

Mindshare comparison

As of July 2025, in the Workforce Engagement Management category, the mindshare of Embark by Hermis is 0.2%, up from 0.0% compared to the previous year. The mindshare of Genesys PureConnect is 7.8%, down from 16.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Workforce Engagement Management

Featured Reviews

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

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Product Reports

Buyer's Guide

Workforce Engagement Management

June 2025

Download Embark by Hermis product report

Buyer's Guide

Workforce Engagement Management

June 2025

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Also Known As

No data available

Interactive Intelligence Customer Interaction Center, CIC

Overview

Embark: Supercharge Employee Onboarding. Elevate your new hire orientation experience with integrated Agenda builder, Ice breakers, Speed Networking, Cohort Management, Engagement Analytics and more!

Hermis Inc

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

Information Not Available

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Workforce Engagement Management

June 2025

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Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: June 2025.

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861,170 professionals have used our research since 2012.

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