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OfficeSuite vs eFax comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eFax
Ranking in Fax over IP (FoIP)
2nd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
OfficeSuite
Ranking in Fax over IP (FoIP)
10th
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Fax over IP (FoIP) category, the mindshare of eFax is 4.0%, down from 5.9% compared to the previous year. The mindshare of OfficeSuite is 4.2%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Fax over IP (FoIP) Mindshare Distribution
ProductMindshare (%)
eFax4.0%
OfficeSuite4.2%
Other91.8%
Fax over IP (FoIP)
 

Featured Reviews

Tom Wondra - PeerSpot reviewer
CEO at Leonard and Sons
Online faxing has replaced my fax machine and supports long term document workflows
In my opinion, the best features eFax offers are that it is easy to use and cost-effective. From an ease-of-use standpoint, eFax is simple to log in to and receive faxes. I have also used it to send faxes and the interface is simple and browser-based, at least what I use. From a cost-effective standpoint, I haven't compared it to other competitors recently, so I cannot speak to how it compares today versus previously.
TT
Consultant at NFC/IT
Good call routing capability, but the interface is non-intuitive, the integration is bad, and the mobile app needs improvement
Their pricing and "automatic contracts" are abhorrent. We left Broadview for Intermedia because, at the end of the day, we are in the business of being a complete IT solution, which we can't do without offering a phone system. We are firm believers in practicing what you preach (or dogfooding if you prefer). As I stated previously, they dropped us as vendors because we couldn't sell many systems. The auto-attendant setup was horrid. It was extremely dated and doesn't have any modern features that you would expect for the price point. The mobile app, desktop app, and hardware was outdated and clumsily integrated. One reason we couldn't sell the product is that they nickel and dime you to death. For example, a line is one price. If you want a soft phone, that's extra. Mobile app? Extra. Auto-attendant? Yup... extra. We went with Intermedia because they have a far more modern system with seamless integration and simpler pricing. It is one price per user that includes everything Broadview charges extra for. Finally, after we switched, Broadview is trying to extort us for a year's fees stating we didn't terminate the contract in time. Importantly, we did, but it was "auto-renewed." Basically, if you want phone technology from the '90s and the practices to go along with it, Broadview is your ticket.
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Questions from the Community

What needs improvement with eFax?
I don't know how eFax can be improved as nothing comes to mind. It's pretty good the way it is.
What is your primary use case for eFax?
My main use case for eFax is receiving faxes. A specific example of a situation where I used eFax to receive a fax is a copy of a contract being sent to me. I also use eFax to receive copies of my ...
What advice do you have for others considering eFax?
I would advise others looking into using eFax to consider it and have a look at it since it's worked great for me. eFax is definitely one of the solutions I would look at if I was searching for a n...
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Comparisons

 

Overview