Dynamics 365 Sales vs Zoho CRM comparison

Microsoft and Zoho are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.5, while Zoho is ranked #5 with an average rating of 8.3. Microsoft holds a 0.5% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

185 Views
99 Comparison Views

100% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,372 Views
1,178 Comparison Views

88% willing to recommend

Dynamics 365 Sales

Zoho CRM

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Executive SummaryUpdated on Dec 19, 2024

Zoho CRM and Dynamics 365 Sales are prominent CRM solutions in the market. Based on various comparisons, Zoho CRM is favored for being cost-effective and user-friendly, mainly appealing to startups and SMEs, while Dynamics 365 Sales is preferred by enterprises for its integration with Microsoft tools and comprehensive ERP features.

Features: Zoho CRM offers extensive customization options, robust lead management, and strong analytics capabilities, along with smooth third-party integrations. Dynamics 365 Sales provides seamless collaboration with Microsoft Office 365 and valuable ERP features, supporting finance and HR, enhancing its appeal for larger organizations.

Room for Improvement: Zoho CRM could improve its social media integration, enhance its mobile application, and simplify its email campaign tools, along with better support for large enterprises and more API integrations. Dynamics 365 Sales could benefit from reduced pricing, more report customization options, and improved dashboard functionalities, along with better AI integration.

Ease of Deployment and Customer Service: Zoho CRM supports public, private, hybrid cloud, and on-premises deployments but has inconsistent customer service with limited weekend support. Dynamics 365 Sales primarily uses public and hybrid cloud deployments and is noted for high technical support satisfaction, though its support pricing could be more competitive.

Pricing and ROI: Zoho CRM is commended for its flexible pricing and a subscription-based model that is economical. Dynamics 365 Sales, while more costly than Zoho CRM, is valued for its extensive feature set, with both products ultimately recognized for delivering ROI through automation and productivity enhancements.

To learn more, read our detailed Dynamics 365 Sales vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. Zoho CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"It allows effective management of the follow-ups of leads and potential opportunities."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"The solution is fast."

"Dynamics 365 Sales is a stable solution with good documentation."

"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."

More Dynamics 365 Sales pros

"The whole forecasting and pipeline management is very good."

"The initial setup is pretty fast."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."

"The solution is always stable."

More Zoho CRM pros

Cons

"The solution’s stability could be improved."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"The solution needs to include accurate and free online tutorials."

"Making it more budget-friendly would be beneficial."

"I have not noticed anything that I would recommend for improvement so far."

"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."

"The solution needs an improved connection to AI."

"There's room for improvement in the pricing models."

More Dynamics 365 Sales cons

"I would like to see better integration with Zoho Creator."

"The integration should be more user-friendly."

"I would like to see more integrations and customization options in the next release."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"The mobile application is a little complicated and could be simplified."

More Zoho CRM cons

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"Dynamics 365 Sales operates on an annual licensing basis."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The platform is expensive."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"We consider it a good value and found it to be cost-effective."

"We have an annual license fee that costs $12,000."

"There is an annual license."

"Zoho CRM has a subscription-based license, which is not too expensive."

"The basic plan has changed from $15 to $25 or $30."

"Its price is lower than the other software."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

75%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...

See all answers

What is your primary use case for Dynamics 365 Sales?

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

SAP CRM vs Zoho CRM

Compared 52% of the time

Odoo vs Zoho CRM

Compared 9% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 6% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

May 2025

Download Dynamics 365 Sales product report

Buyer's Guide

Zoho CRM

April 2025

Download Zoho CRM product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Information Not Available

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Dynamics 365 Sales vs. Zoho CRM

April 2025

Free Report: Dynamics 365 Sales vs. Zoho CRM

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