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Dynamics 365 Sales vs Zoho CRM comparison

Microsoft and Zoho are both solutions in the CRM category. Microsoft is ranked #12 with an average rating of 8.5, while Zoho is ranked #5 with an average rating of 8.0. Microsoft holds a 0.5% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
Dynamics 365 Sales
Read 15 Dynamics 365 Sales reviews
  • 248 Views
  • 98 Comparison Views
100% willing to recommend
Zoho CRM
Read 53 Zoho CRM reviews
  • 1,877 Views
  • 883 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Zoho CRM and Dynamics 365 Sales are prominent CRM solutions in the market. Based on various comparisons, Zoho CRM is favored for being cost-effective and user-friendly, mainly appealing to startups and SMEs, while Dynamics 365 Sales is preferred by enterprises for its integration with Microsoft tools and comprehensive ERP features.

Features: Zoho CRM offers extensive customization options, robust lead management, and strong analytics capabilities, along with smooth third-party integrations. Dynamics 365 Sales provides seamless collaboration with Microsoft Office 365 and valuable ERP features, supporting finance and HR, enhancing its appeal for larger organizations.

Room for Improvement: Zoho CRM could improve its social media integration, enhance its mobile application, and simplify its email campaign tools, along with better support for large enterprises and more API integrations. Dynamics 365 Sales could benefit from reduced pricing, more report customization options, and improved dashboard functionalities, along with better AI integration.

Ease of Deployment and Customer Service: Zoho CRM supports public, private, hybrid cloud, and on-premises deployments but has inconsistent customer service with limited weekend support. Dynamics 365 Sales primarily uses public and hybrid cloud deployments and is noted for high technical support satisfaction, though its support pricing could be more competitive.

Pricing and ROI: Zoho CRM is commended for its flexible pricing and a subscription-based model that is economical. Dynamics 365 Sales, while more costly than Zoho CRM, is valued for its extensive feature set, with both products ultimately recognized for delivering ROI through automation and productivity enhancements.

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Buyer's Guide
Dynamics 365 Sales vs. Zoho CRM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
7.5
Automation increased productivity and sales by streamlining processes and reducing manual tasks, enhancing efficiency and organizational value.
Every solution claims to save time, money, and provide productivity savings.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Zoho CRM report
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
6.7
Customer service is helpful but varies in responsiveness, with support hours dependent on the service plan.
My experience with them has been positive; they are always available to help when challenges arise during implementation.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
Sometimes, they don't understand what my actual needs are.
For more quotes and insights, download the Zoho CRM report
BN
SG
Romani Labib - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
7.9
Zoho CRM is scalable, suitable for SMEs, integrates well, but faces challenges at the enterprise level.
Dynamics 365 Sales is more scalable compared to Salesforce.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Because of the API limits, the throughput is not good.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Zoho CRM report
BN
SG
FC
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
7.8
Zoho CRM is praised for stability and reliability, despite initial issues; EU servers are recommended for better performance.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Zoho CRM report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
Enhancing Zoho CRM requires better integration, automation, customization, user interface, customer service, analytics, and support for offline operations.
They advise about using Power Automate, but it is not suitable for large scale operations.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
Reducing feature bloat would be beneficial, especially considering different organizational needs.
For more quotes and insights, download the Dynamics 365 Sales report
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
For more quotes and insights, download the Zoho CRM report
FC
BN
SG
Romani Labib - PeerSpot reviewer
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
Zoho CRM provides competitive enterprise pricing, starting at $35 per user, offering affordable and feature-rich plans compared to competitors.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
For more quotes and insights, download the Dynamics 365 Sales report
I rate the pricing as a five out of ten, as it offers good value for money.
For more quotes and insights, download the Zoho CRM report
reviewer2710545 - PeerSpot reviewer
BN
SS
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
Zoho CRM offers customization, integration, analytics, mobile flexibility, and scalability, ideal for startups and SMEs.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.
For more quotes and insights, download the Dynamics 365 Sales report
Specifically, the leads and deals modules, as well as integrations, are very effective.
Zoho CRM has many valuable automation features such as auto-reply, auto-mail, and reminders for customers about last offers and upcoming processes.
For more quotes and insights, download the Zoho CRM report
SG
BN
reviewer2710545 - PeerSpot reviewer
SS
Romani Labib - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
No ranking in other categories
Zoho CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
53
Ranking in other categories
Opportunity Management (5th), Sales Force Automation (4th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.3% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
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AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.
Read full review
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Top Industries

By visitors reading reviews
No data available
Educational Organization
49%
Computer Software Company
5%
Financial Services Firm
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
This is my opinion about Microsoft: their products are good, but they put substantial investment in sales to show it is a good product. However, when you try to access the documentation, it is high...
See all answers
What is your primary use case for Dynamics 365 Sales?
I am trying to compare solutions for one of my customers. I am already dealing with something by Microsoft, as my customer is using Azure. It is a scenario of cost reduction, so I'm trying to find ...
See all answers
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
See all answers
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
See all answers
What needs improvement with Zoho CRM?
The analytics and AI suggestion features need improvement.
See all answers
 

Comparisons

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Product Reports

Buyer's Guide
Dynamics 365 Sales
June 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
Zoho CRM
June 2025
Zoho CRM reportDownload Zoho CRM product report
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho
 

Sample Customers

Information Not Available
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
Dynamics 365 Sales vs. Zoho CRM
June 2025
Free Report: Dynamics 365 Sales vs. Zoho CRM
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