We performed a comparison between Dynamics 365 Sales and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"The solution is fast."
"Dynamics 365 Sales is a stable solution with good documentation."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"It allows effective management of the follow-ups of leads and potential opportunities."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"It integrates well with other Microsoft products, enhancing sales workflow."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"The solution is always stable."
"The product is customizable."
"We can customize the solution the way we want to."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"There's no installation required."
"The solution needs to include accurate and free online tutorials."
"I found it significantly complex and not user-friendly."
"The pricing must be improved."
"The product's pricing needs improvement."
"The solution’s stability could be improved."
"Making it more budget-friendly would be beneficial."
"There's room for improvement in the pricing models."
"This solution needs a more user-friendly interface."
"We would like to always email users as soon as any new features are launched."
"We'd like the solution to be less expensive."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"The support is not quite good."
"I would like to see better integration with Zoho Creator."
"The MCR capabilities have some limitations."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
Dynamics 365 Sales is ranked 21st in CRM with 7 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Dynamics 365 Sales is rated 8.4, while Zoho CRM is rated 8.0. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Dynamics 365 Sales is most compared with , whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Dynamics 365 Sales vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
