Dynamics 365 Sales vs HubSpot CRM comparison

Microsoft and HubSpot are both solutions in the CRM category. Microsoft is ranked #14 with an average rating of 8.5, while HubSpot is ranked #6 with an average rating of 8.2. Microsoft holds a 0.5% mindshare in CRM, compared to HubSpot’s 2.3% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 98% of HubSpot users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

163 Views
88 Comparison Views

100% willing to recommend

HubSpot CRM

Read 47 HubSpot CRM reviews

959 Views
649 Comparison Views

98% willing to recommend

Dynamics 365 Sales

HubSpot CRM

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Executive SummaryUpdated on Dec 19, 2024

HubSpot CRM and Dynamics 365 Sales are leading solutions in the CRM category. HubSpot holds an edge with its marketing capabilities and ease of use, while Dynamics 365 offers seamless Microsoft integrations and strong data control.

Features: HubSpot CRM is recognized for its intuitive navigation, rich marketing tools, and ease of setup. It efficiently integrates with email and supports seamless sales automation with versatile APIs. Dynamics 365 Sales offers strong ERP features, seamless integration with Microsoft platforms, and robust data control throughout sales processes.

Room for Improvement: HubSpot CRM needs to enhance its email functionalities, improve customization options, and consider lowering pricing for non-enterprise users. Its subscription models with limited integration capabilities can restrict flexibility for some businesses. Dynamics 365 Sales should focus on enhancing reporting features, cost reduction, and improving integration with non-Microsoft platforms.

Ease of Deployment and Customer Service: Both HubSpot CRM and Dynamics 365 Sales are primarily cloud-based. HubSpot offers additional deployment versatility with private and hybrid cloud options. Users generally report positive experiences with customer service for both, although HubSpot receives mixed reviews on technical support.

Pricing and ROI: HubSpot CRM is known for its affordability, particularly attractive for small businesses. It offers a modular pricing model with a popular free version, though advanced features can be pricey. Dynamics 365 Sales is positioned as a mid-range pricing option, sometimes seen as costly but offering cost-effectiveness against some competitors like SAP. Both platforms significantly contribute to lead generation and revenue, with Dynamics 365's ROI varying across different markets due to budget constraints.

To learn more, read our detailed Dynamics 365 Sales vs. HubSpot CRM Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. HubSpot CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

14th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of HubSpot CRM is 2.3%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is fast."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"Dynamics 365 Sales is a stable solution with good documentation."

"It allows effective management of the follow-ups of leads and potential opportunities."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

More Dynamics 365 Sales pros

"The ease of having everything in one place is valuable."

"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."

"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."

"Easy to use and easy to setup CRM software, with good stability and scalability."

"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."

"The permission system is great, so you can really decide who gets what permissions."

"HubSpot's customer service is excellent and fast."

"HubSpot CRM has the most reliable and user-friendly options."

More HubSpot CRM pros

Cons

"The product's pricing needs improvement."

"I have not noticed anything that I would recommend for improvement so far."

"The solution needs an improved connection to AI."

"There's room for improvement in the pricing models."

"They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"The solution needs to include accurate and free online tutorials."

"The pricing must be improved."

More Dynamics 365 Sales cons

"I cannot upload a long recorded Zoom conversation to HubSpot."

"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."

"I would need to try the product again to refresh my knowledge and give a recommendation."

"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."

"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."

"They are trying to make it better by adding agent.ai to HubSpot, however, it's in a very early stage."

"There is no option to remove duplicate constant contacts."

"A better CRM can be achieved by providing more customization features. Some areas require improvement, particularly in enhancing customization options."

More HubSpot CRM cons

Pricing and Cost Advice

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"The platform is expensive."

"Dynamics 365 Sales operates on an annual licensing basis."

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"We are using HubSpot CRM’s free version."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"The price of HubSpot CRM is expensive."

"The price of the solution could improve because it is expensive."

"The pricing is in a midrange if you line up the marketing tools."

"We use a paid version of Hubspot and we have an annual license."

"HubSpot CRM is affordable."

More HubSpot CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

18%

Comms Service Provider

12%

Government

12%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...

See all answers

What is your primary use case for Dynamics 365 Sales?

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Attio vs HubSpot CRM

Compared 26% of the time

Odoo vs HubSpot CRM

Compared 18% of the time

Acumatica vs HubSpot CRM

Compared 16% of the time

Bigin by Zoho CRM vs HubSpot CRM

Compared 13% of the time

Affinity vs HubSpot CRM

Compared 11% of the time

More HubSpot CRM Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

April 2025

Download Dynamics 365 Sales product report

Buyer's Guide

HubSpot CRM

April 2025

Download HubSpot CRM product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Sample Customers

Information Not Available

digimind, easyrecrue, software2, subaru, suzuki

Buyer's Guide

Dynamics 365 Sales vs. HubSpot CRM

April 2025

Free Report: Dynamics 365 Sales vs. HubSpot CRM

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