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Devolutions Remote Desktop Manager vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
358
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Devolutions Remote Desktop ...
Ranking in Remote Access
12th
Average Rating
9.8
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
11th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.8%, up from 1.2% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
Splashtop Remote Support2.2%
Devolutions Remote Desktop Manager1.8%
Other88.9%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
collaboration support engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
StephenWatson - PeerSpot reviewer
National Sales Manager & Technical Consultant at Secure Networks
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Because of automation, we estimate that 50 to 60 percent of the time was reduced for enforcing policies and deployment."
"The pricing for Microsoft Intune is reasonable and our clients are satisfied."
"The solution is easy to use and it has good performance."
"The best features in Microsoft Intune that I appreciate the most are the strong security, encryption, and operating system version."
"Intune is the best tool going forward because everyone is moving to the cloud."
"Its overall integration into Microsoft 365 is great."
"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
"It is a stable solution."
"Documentation per entry, good for device configs or important/special instructions."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"There is not a day that goes by that I do not use the tool."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
"Being able to store my credentials makes connecting a breeze."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"Initial setup was very straightforward."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."
"The solution is very fast."
"In contrast, Splashtop is a really good product and it's not so expensive."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"With the extended license, it's easy to be remote."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The file transfers work well, the remote support and hosted solution work well."
"The tool's most valuable features are pricing and easy management."
 

Cons

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."
"Intune doesn't provide much control over Windows servers. It's something we struggle with."
"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"Reliability is something that I feel there is a tad bit of concern. The only point is that we need to sync multiple times to get something pushed through."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"Technical support is not that great."
"The interface can be a bit complex to set up initially, so a simpler interface would really help."
"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"If there was a way to streamline the process, it would make it nice."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"The console is a little bit clunky."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The filing system of connections is a little clunky, but is completely functional."
"The integration features could be better."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
"The packages that Splashtop has tend to be a little bit confusing and should be simplified."
"The phone's a little tricky to work with due to the small screen."
"The solution should be able to make an inventory of computers automatically."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
 

Pricing and Cost Advice

"The pricing needs improvement."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"Even if they charge a premium, they aim to provide equal value."
"This cost is approximately $30 USD per user per month."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
"Setup costs for most people is negligible."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The licensing fees are less than $400 per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Financial Services Firm
10%
Manufacturing Company
10%
Comms Service Provider
9%
Healthcare Company
7%
Retailer
10%
Comms Service Provider
9%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise59
Large Enterprise181
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise1
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
What advice do you have for others considering Splashtop Remote Support?
I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Devolutions Remote Desktop Manager vs. Splashtop Remote Support and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.