Device42 vs ManageEngine IT360 comparison

Device42 and ManageEngine are both solutions in the IT Asset Management category. Device42 is ranked #5 with an average rating of 8.2, while ManageEngine is ranked #25. Additionally, 100% of Device42 users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT360 and Device42 are competitive tools in the IT management sector, focusing on IT infrastructure monitoring and asset management. ManageEngine IT360 offers better pricing and customer support satisfaction, while Device42 has a richer feature set, warranting its higher price.

Features: ManageEngine IT360 provides network monitoring, application management, and IT service management. Device42 delivers advanced asset management with visibility into hardware and software relationships. Its comprehensive discovery and visualization capabilities suit complex environments.

Room for Improvement: ManageEngine IT360 could enhance its user interface and streamline deployment processes. Expanding integration options and improving customization would also add value. Device42 might benefit from simplifying its feature set, optimizing costs for smaller businesses, and enhancing reporting features.

Ease of Deployment and Customer Service: Device42 offers straightforward deployment and is praised for its responsive customer service during setup. ManageEngine IT360's deployment may require more effort, with customer service that is less customized than Device42.

Pricing and ROI: ManageEngine IT360 is cost-effective with lower initial setup fees and flexible licensing, improving ROI for budget-conscious businesses. Device42, while more costly, offers worthwhile investment returns for organizations needing sophisticated infrastructure management and willing to pay for the extended capabilities.

To learn more, read our detailed Device42 vs. ManageEngine IT360 Report (Updated: August 2026).

Buyer's Guide

Device42 vs. ManageEngine IT360

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Granular discovery has ensured confident workload migration and optimized cloud move group planning

Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The overall developer client has an easy-to-use UI."

"The technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support."

"Our return on investment is high."

"In most of the use cases, both time and cost are being saved, which is the reason they are using these automations."

"We've saved a lot of time. How much time we save depends on the process. It's likely at least 50%. Sometimes, it's up to 70%."

"Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath."

"The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box."

"A process that used to take seven to ten days has now been reduced to half an hour."

More Automation Anywhere pros

"The Insights+ component is useful for us because it does business application mapping and helps us visualize it. It saves us time because we don't have to hunt for data."

"The REST API abilities enables us to run scripts that pull information from our servers about software, storage, etc. Anything we need is pushed through REST API to the Device42 server and reflected in the report it generates."

"It makes it easier for anyone to find an asset in a cabinet and it makes it easier for me to figure out if I have room and/or power in a cabinet to rack servers."

"The tool is user-friendly, easy to understand, and flexible."

"The auto-discovery is brilliant. You can have it scheduled to run on a regular basis, and the infrastructure is always getting updated within the platform. I would rate the asset discovery very highly. It's very comprehensive. It covers quite a lot of different methods for doing discovery and it supports a lot of different types of hardware as well."

"The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great."

"The pricing is reasonable."

"It has agentless discovery; you don't need to put agents on your servers. You can open one or two ports to discover all your infrastructure."

More Device42 pros

"The monitoring capability is easy to use and it can be done without any training."

"Customer Service: Absolutely fantastic."

"It is easy to identify and collect information from all of the nodes on the network."

"The technical support is good."

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

Cons

"I would like to see improvement in its scalability."

"The OCR can be a little better because sometimes while scrapping, it leads to data loss."

"I would like to see better and more technical use cases for the AI features, showing how to build them instead of repeated general examples."

"The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time."

"As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific pers sends an email to the bot's email address."

"We had a major issue when it came to single sign-on. We couldn't get it working."

"The IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements."

"There is an issue with the object cloning in Excel. OCR is also not that stable. Image recognition works fine, but not all the time."

More Automation Anywhere cons

"The dependency mapping can be quite slow sometimes, if you've got a lot of things connecting to services. It can be very slow to build up the map."

"The product must provide AI features."

"Their pricing model is very poor. For instance, software licensing, at one point in the distant past, was a standard feature."

"If I want to delete an asset from a cabinet it does take a while. And if I'm doing it in bulk — say, for example, if we have one cabinet that has 20 servers in — if I want to remove all 20 servers, I have to do them individually, which is a bit time-consuming. If there were a way that I could just bulk-remove everything from there, that would definitely save some time."

"I would rate Device42 at seven out of 10 because we need to fix it to find the devices that are not discovered."

"The only thing which I have noticed so far that is not good is that we had an issue with some reporting from the tool, reporting we had to export. We couldn't do it in the way we wanted to, so we tried to reach out to their support but it took pretty long until we understood how we can manage the reports. We still haven't received a complete explanation of what we need to do and how to do it."

"However, the documentation has not been updated in a while, so it needs updates."

"If they could make it so their remote connector could do as much as 10,000 devices, that would be better."

More Device42 cons

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"We would like to have support for integration with ServiceDesk."

"The product could use more intelligence, automation and general availability of product information."

"The GUI could be improved."

Pricing and Cost Advice

"The pricing strategy for us is one license for development. It is more complicated than that depending on the options you choose."

"The licensing cost of Automation Anywhere is better than UiPath and Blue Prism."

"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."

"We have seen about a 10 percent monetary savings."

"I have heard that Automation Anywhere is expensive."

"It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."

"With the rebate processing automation that we did, it has provided us a savings of around an hour or two a person on a daily basis, which is quite a lot of savings."

"It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools."

More Automation Anywhere pricing and cost advice

"I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."

"Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."

"We pay $100,000 per year."

"The product cost is low. It is quite cheap."

"Our licensing costs are on a yearly basis."

"The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."

"On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."

"It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Outsourcing Company

10%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Outsourcing Company

Construction Company

31%

Comms Service Provider

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for Device42?

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a ...

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What needs improvement with Device42?

I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not th...

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What is your primary use case for Device42?

My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine...

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Product Reports

Buyer's Guide

Automation Anywhere

August 2026

Download Automation Anywhere product report

Buyer's Guide

Device42

August 2026

Download Device42 product report

Buyer's Guide

Network Monitoring Software

August 2026

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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

IT360

Interactive Demo

Automation Anywhere

Demo not available

Device42

Demo not available

ManageEngine

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.

Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.

What are Device42's key features?

Automatic IT Asset Discovery: Enables detailed information collection on hardware and software.
Application Dependency Mapping: Facilitates tracking of application dependencies for effective cloud migration.
Agentless Discovery: Assists in uncovering assets without the need for specialized agents.
Network Topology Visualization: Assists in visual representation of network connections.
Cloud Integration: Simplifies the integration with cloud services for enhanced insights.

What benefits should be evaluated in Device42?

Improved Decision-Making: Optimizes resource utilization and boosts strategic initiatives.
Seamless Integration: Enhances connectivity with platforms like ServiceNow.
Efficiency in Auditing: Eases compliance and auditing processes.
Simplified Onboarding: Streamlines initial setups and deployment.
Enhanced Operational Insights: Supports better management through comprehensive data visualization.

Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.

Device42

ManageEngine IT360 is a comprehensive tool crafted for IT management, offering a robust framework to monitor and manage network infrastructure efficiently.

Designed for IT professionals, ManageEngine IT360 integrates IT management and network monitoring, offering seamless oversight of an organization's entire IT framework. Users gain insights into performance, data flow, and bottlenecks, assisting in maintaining optimal infrastructure efficiency. It provides actionable intelligence to support informed decision-making.

What are the key features of ManageEngine IT360?

Comprehensive Network Monitoring: Provides detailed metrics for tracking and maintaining network performance.
Fault Management: Quickly identifies issues for prompt resolution, minimizing downtime.
Performance Management: Continuously evaluates system performance to ensure IT assets are operating as expected.
Help Desk Integration: Facilitates streamlined support processes through seamless module integration.
Server Monitoring: Delivers insights into server health and performance metrics, aiding in proactive management.

What benefits and ROI should be considered when evaluating ManageEngine IT360?

Cost Efficiency: Provides comprehensive management tools reducing the need for multiple software investments.
Productivity Enhancement: Minimizes downtime improving productivity across IT teams.
Improved Decision Making: Offers real-time data aiding strategic infrastructure planning.
Scalability: Easily adapts to growing IT requirements, ensuring long-term solution viability.

ManageEngine IT360 finds its application across industries such as finance, healthcare, and manufacturing. In finance, it enhances data security and network reliability, critical for transactional integrity. Healthcare sectors use it to ensure system uptime crucial for patient management systems. Manufacturing sectors rely on it for uninterrupted operations, ensuring system efficiencies align with production demands.

ManageEngine

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Buyer's Guide

Device42 vs. ManageEngine IT360

August 2026

Free Report: Device42 vs. ManageEngine IT360

Find out what your peers are saying about Device42 vs. ManageEngine IT360 and other solutions. Updated: August 2026.

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