

ManageEngine IT360 and Device42 are competitive tools in the IT management sector, focusing on IT infrastructure monitoring and asset management. ManageEngine IT360 offers better pricing and customer support satisfaction, while Device42 has a richer feature set, warranting its higher price.
Features: ManageEngine IT360 provides network monitoring, application management, and IT service management. Device42 delivers advanced asset management with visibility into hardware and software relationships. Its comprehensive discovery and visualization capabilities suit complex environments.
Room for Improvement: ManageEngine IT360 could enhance its user interface and streamline deployment processes. Expanding integration options and improving customization would also add value. Device42 might benefit from simplifying its feature set, optimizing costs for smaller businesses, and enhancing reporting features.
Ease of Deployment and Customer Service: Device42 offers straightforward deployment and is praised for its responsive customer service during setup. ManageEngine IT360's deployment may require more effort, with customer service that is less customized than Device42.
Pricing and ROI: ManageEngine IT360 is cost-effective with lower initial setup fees and flexible licensing, improving ROI for budget-conscious businesses. Device42, while more costly, offers worthwhile investment returns for organizations needing sophisticated infrastructure management and willing to pay for the extended capabilities.
| Product | Market Share (%) |
|---|---|
| Device42 | 4.2% |
| ManageEngine IT360 | 1.0% |
| Other | 94.8% |

| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 5 |
| Large Enterprise | 17 |
Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing.
The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.
Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.
Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.
Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.
Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!
Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
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