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DeepSeek vs LivePerson comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DeepSeek
Ranking in AI-Powered Chatbots
4th
Average Rating
3.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
Large Language Models (LLMs) (5th)
LivePerson
Ranking in AI-Powered Chatbots
10th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the AI-Powered Chatbots category, the mindshare of DeepSeek is 2.6%, down from 8.4% compared to the previous year. The mindshare of LivePerson is 2.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
DeepSeek2.6%
LivePerson2.4%
Other95.0%
AI-Powered Chatbots
 

Featured Reviews

Malte Landwehr - PeerSpot reviewer
Vice President, Seo at idealo Internet GmbH
Experience frequent delays and privacy concerns with current research tool
I advise not to use the web interface or the mobile app. If you think you should use it, use the self-hosted version. I gave DeepSeek a rating of 3 out of 10 because the core product, when it works, is actually good. But so often it's not working that I just can't give it a higher score.
Sitanshu Kumar Mishra - PeerSpot reviewer
Project Manager at Infosys
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"DeepSeek makes its reasoning traces public."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
"For customer engagement, you can rely on LivePerson; LivePerson is the best tool for any company."
 

Cons

"The product is often extremely slow, and queries frequently fail due to system overload."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
"They need to upgrade its user interface."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
 

Pricing and Cost Advice

Information not available
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
University
17%
Educational Organization
12%
Manufacturing Company
9%
Comms Service Provider
7%
Manufacturing Company
17%
Insurance Company
13%
Comms Service Provider
11%
Outsourcing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with DeepSeek?
I have data privacy concerns. The product is often extremely slow, and queries frequently fail due to system overload. DeepSeek needs to improve in stability, uptime, speed, and ensuring the tool i...
What is your primary use case for DeepSeek?
I use DeepSeek ( /products/deepseek-reviews ) for conducting research on complex questions and performing reasoning on complex questions. There have been countless instances where I needed to find ...
What advice do you have for others considering DeepSeek?
I advise not to use the web interface or the mobile app. If you think you should use it, use the self-hosted version. I gave DeepSeek a rating of 3 out of 10 because the core product, when it works...
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Comparisons

 

Also Known As

No data available
LiveEngage
 

Overview

 

Sample Customers

Information Not Available
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Find out what your peers are saying about ServiceNow, Anthropic, Moveworks and others in AI-Powered Chatbots. Updated: August 2026.
912,801 professionals have used our research since 2012.